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Who is Frogfoot Air?

Frogfoot Air is a Fibre Network Operator providing the Fibre infrastructure in various areas across South Africa. They lay the Fibre cables and do the installation of Fibre in your home.

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Questions? We've got the answers

  • What is Fibre?

    Fibre (also known as Fibre to the home or FTTH) links your home to the Internet via Fibre optic cables that use light impulses to carry data. These impulses bounce along thin glass Fibre tubes at the speed of light, which makes Fibre very fast and stable resulting in a more reliable, buffer-free, experience.

    The Fibre Infrastructure Provider (e.g., Vumatel, Openserve, etc.) will lay these Fibre-optic cables and do the trenching in your neighbourhood. They will be the team handling the installation of Fibre into your home, after you have ordered with an ISP.

    Mweb is an Internet Service Provider (ISP). We connect you to the internet and manage your connection after the physical installation has been completed by the Fibre Infrastructure Provider.

  • How do I move to Mweb Fibre from another ISP?

  • How does Fibre installation take place?

  • Do I need a router?

  • How long does installation take?

  • How do I check the status of my Fibre order?

  • Can I upgrade/downgrade/cancel?