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Telkom

Dear Geneva
 I would just like to compliment you on your excellent service and assistance when doing the application process with me to install my Fibre through Mweb, on Monday, 15 June.
 Your patience and professional manner in which you dealt with me is highly commended. You are an asset to your company and they are extremely lucky to have people like you. 
 Furthermore as so impressed with your company’s turnaround time, as the technicians from Openserve arrived today to do the installation.
 Once again I thank you for your sterling service, good advice and for going the extra mile for me.

Miriam-female-Pretoria

Hi Eugene
 I'd just like to compliment you on your wonderful service.
 Ive been given the runaround from other ISP's for a Fibre installation and you managed to assist me.
 Thank you for being consistent with your phone calls and emails and for sorting out every query I had in a timeous manner.
 Mweb is lucky to have you as an employee.

Tasneem-female-Cape Town

Dear Micaela
 I want to thank you for the amazing work you did to assist me with my Mweb Mitchells Fibre account.
 Your true workmanship and dedication and great client service shows just how disciplined you are and how much you care about your clients.
 Your work led to me not having to stress about my next online experience with Mweb. I want you to know you are really valuable to your team. they should be so lucky to have you!

Lamees-female-Cape Town

Good Afternoon
 I am dropping you this email just to inform you that I have been dealing with Scott Ross with the moving of my Fibre away from Telkom to Mweb.
 I asked him for his superior’s email address as I would like to express my gratitude for the professional manner in which Scott handled this move, which was smooth and seamless from his side (not so much xxx who did not do their part despite my requesting cancellation of their services in July already!) 
 Scott went the extra mile – following up with me continuously.
 I am all set up and fully operational and it was such a pleasure dealing with Scott who was polite, patient and very au fait with what Mweb has to offer. He answered all my questions with confidence and allayed any concerns I had.
 I hope his dedication to his career is rewarded – he certainly deserves it!

Linda-female-Western Cape

Salaam Sedickah
 I worked in the customer service industry for many years and just want to personally thank you for your outstanding service! 
 I was contacted by XXX this morning and have arranged a booking with them for installation, if you have a performance survey that gets sent out I’d like to fill one out to give feedback on the flawless service and assistance you’ve given.
 Have an awesome day!!!

Imran-male-Western Cape

Thanks Akona, thoroughly appreciate your professionalism and customer focused approach to my query.
 You went above and beyond to meet my customer needs. I felt valued as a customer of MWEB and you have been an amazing representation of the business. Moving home can be a very daunting and stressful process and today the manner in which you dealt with my query has made the experience that much easier.
 Thank you again for listening not just to responding like previous agents did but rather to understand my situation. 
 Cheers to people/customer centric call centre advisors who will do anything within their means to make interactions pleasant effortless and efficient.

Keagan-male-Western Cape

Good morning
 I must inform you that Mr Bramwell Barnes is one of your top agents, apart from being able to listen, understand and take action, he has managed to keep me from completely going on a rampage via social media against your company. 
 1) Mr B Barnes has not only helped me deal with non compliance but also helped me resolve an issue with your 3rd party installer XXXXXXXXX who never kept to their commitments.
 2) Mr B Barnes kept to his word of making contact as and when he said he would.
 3) Mr B Barnes also ran around asking the questions that we customers can ask the people that interface with your team or even extended team.
 4) Mr B Barnes has gone over and above what he needed to as a Team Manager 
 "Mr Bramwell Barnes thank you for your help, your effort, your understanding and mostly thank you for being the manager you are, and if ever the world gets you down think of this, you Mr are a winner, you have helped me and ensured that you gave me your best i would even say your all, THANK YOU!"

Seth-male-Western Cape

Good day Sameega
 Thank you for your courtesy. 
 Your prompt attention is truly appreciated and indicates to me that you really value your clients. 
 I look forward to working with you again in the future and would recommend you as a contact to colleagues, friends, family and clients.
 Will set up as soon as I get home. 
 Many Thanks

Annalene-female-Western Cape

Good Afternoon Akona
 Trust you are well. 
 I would like to extend a word of thanks and appreciation for your service that you have rendered to us. 
 I have never come across a person who has gone out of their way to accommodate us as much as what you have. 
 Much appreciation.

Kay-Leigh-female-KwaZulu-Natal

Hi Eugene
 I just want to thank you for your excellent service and response. 
 Thanks for setting up the new router for me. Really appreciate your quick response and going the extra mile.
 I must lastly also comment you on your knowledge of the product and problem solving skills.
 Thanks for making me a happy MWEB customer.

Preston-male-Port Elizabeth

Good Day
 I'm so pleased by the fast and transparent service I received from Shameega yesterday and upon installation she's been checking up if everything went smoothly.
 Continue this level of service and have a great and safe festive.. seasonal greetings.
 Regards

Amy-female-Cape Town

Good day
 I had an issue in creating an account and activating my fibre line. Going back and frth with X and my previous ISP.
 Busi helped me by getting me started and constantly checked if my line was ready to be activated.
 She was very helpful and really friendly. One of the bext agents I have dealt with when it comes to my internet.
 Kind Regards

Anonymous-female-Cape Town

Sir/ Mam
 Thank you for 7 years of uninterrupted ADSL service. It is for this reason that I remain a loyal customer.
 My faith in Mweb proved well placed from my initial contact with Yumna Wassung to today when my fibre connection was initiated.
 Yumna was outstanding, extremely professional and proficient from the initial cold call with myself and the referral client. She went above & beyond the expected levels of service. Communication was instant and effective...often seeking assistance from various internal departments.
 Yumnas' level of service has made my transition seamless & very pleasant. She has established a new benchmark for other employees to follow.
 A definite asset to the Mweb brand. Congratulations on an outstanding employee. 
 Yours Sincerely

Sayed-female-KwaZulu Natal

Wanted to send you a quick email to compliment Phaki on the incredible service she has provided me. 
 I called her rather late on Weds this week as I require Fibre to be installed at my residence. Phaki was wonderful! Professional, efficient, patient and so refreshingly pleasant. 
 It is rare to find a gem such as Phaki so I needed to let you know. Kindly extend my sincere gratitude to her.
 Vumatel are busy with their installation, the router is on its way and I look forward to a long and happy relationship with MWEB.

Silke-female-Rivonia

Dear Herschelle
 I just wanted to thank you so much for your excellent service today. Your attentiveness and efficiency is certainly matched by no other at Mweb.
 If there is some sort of recommendation or survey I could fill out for you please do send me the link!

Lara-female-Cape Town

Good Morning 
 I would like to express my deeply appreciation for your help in transferring my domain from XXXX to MWEB.
 After a very hard work with some hick ups and bit of a delay, It is my pleasure, humble to thank each and every one of you have put a lot of effort behind the scene.
 Looking forward to doing business with you and will be always my pleasure.

Musa-male-Randburg

Good day Melanie
 
Thank you very much for your mail.
 
I just want to say, thank you very much for your excellent service earlier today.
 
You really did go the extra mile to help me, and in doing so probably will have a client for life. 
 
My job is to train the service specialists in the call centre at XXXX, and if after training they are able to deliver the level of service that you provided to me today, I would be the happiest man alive. Please forward this mail to your manager and tell him/her that this client said that you need a raise.

Neill-male-Centurion

Good Evening Tiyani
 
My internet is back on!! I was so excited I nearly burst into tears. 
 
You have been absolutely amazing!! I truly hope that your bosses realize what an asset you are and reward you for it. 
 
I have received outstanding service from you and it fills my heart with gratitude. May you always be Blessed with good health, happiness and prosperity.

JoAnne-female-Western Cape

Dear Geneva
 
Further to our conversation today, thank you so much for excellent service. 
 
Your patience and amazing telephone manner, an absolute pleasure dealing with you, considering I had been trying to sort this out for the last 4 days, your detailed information and understanding, please make sure your manager receives this, you're an absolute star, thank you again

Carol-Ann-female-Meyerton

Hi Sameega
 
Thank you so much fibre up and running! 
 
Thanks again for you most kind and competent assistance through this whole process - much appreciated xxx

Annette-female-Port Elizabeth

I am a new MWEB customer on a XXX a month contract.
 
Kirwyn Martin has been dealing with my switchover. I wanted to give you some feedback about how he has handled this.
 
By the time Kirwyn spoke to me I was already an irritated client to deal with, given the frustrating experience of exiting XXXX 
 
Kirwyn was patient, understanding, and clearly doing his best to put things right. 
He called/ emailed me back when he said he would and dealt with my concerns in a courteous manner.
 
He has followed through and his professionalism has impressed me.
 
I hope this feedback is helpful to you and I would like to thank you and Kirwyn for the MWEB service to date.
 If this is how it will continue, you will have a very satisfied client

Avril-female-Cape Town

I would like to take this opportunity to commend Sameega on the exceptional professionalism and commitment she portrayed in assisting with the fibre order and installation thereafter with the unrealistic timelines I had given her.
 Thank you for everything, you are amazing

Thabang-male-Sandton

Good morning Sameega,
 I just want to thank you for all your assistance with my LTE order.
 I truly appreciate the excellent services and all of the help. Specifically in a time where you guys must be extremely busy.
 Thanks.

Robert-male-Pretoria

Hi Sameega
 I said it before and I will say it again here.
 Your service ethic is truly of the highest standard and your assistance has been absolutely huge.
 Nothing is ever too much hassle for you to resolve, which is amazing to be on the receiving end of.
 I really appreciate the extra mile you have gone with regards the communications by phone and email and the efforts to get the contract sorted internally at the same time.
 I can assure you that I will be a long term user of your company and the products / services you sell, based on your efforts alone.

Ross-male-Sandton

My compliments to you and your team. I contacted you yesterday to enquire and then same time place an order.
 Vumatel installed this morning and my router was delivered this afternoon. 
 Awesome service!!
 Thanks guys – in these days where poor service and complaints are the order of the day I was pleasantly surprised. 
 Friendly and efficient service from the whole supply chain.

Riaan-male-Germiston

Just to say a big THANK YOU to both of you for outstanding assistance in the process to migrate from ADSL to FTTH. 
The entire process from Sameega phoning me on Monday morning to final operational activation on Wednesday afternoon was only 3 days! 
I am stunned by this (hypersonic) performance by MWEB (and Open Serve) – together you have broken all the records for the New South Africa(NSA)!!! 
 
Well done!!!
 
If it was possible, this former professor would have given Sameega a better than perfect score, that is more than 10/10 (100%). I hope and trust you guys are on profit-sharing already?
 
Thanks!

Philip-male-Pretoria

Hi Keenan 
 Many thanks for your most helpful input.
 We have already managed to discontinue our ADSL line and are keeping the landline, on a special pensioners' deal.
 We are very satisfied with MWEB and would like to express our gratitude for the excellent customer service we receive from their representatives like you.
 Keenan, you are a fine Ambassador for MWEB and they are blessed to be able to offer technical help from folk of your calibre, who deal so efficiently with the public.
 Seniors like us really appreciated your helpful and courteous approach. 
 With warm regards
 Your grateful MWEB customers

Joe and Ruth-female-Cape Town

Hi Catherine 
 
Thank you for all your assistance, you deserve an accolade, you were brilliant.

Saroj-male-Cape Town

I just want to say thank you to Herschelle Petersen and the MWEB team for assisting me with a new ADSL line order. 
 
Your service was great, fast, efficient and friendly - great customer service . 
 
Also, I'd like to thank Megan in Technical for assisting me with the setup of my Router, she too was very helpful :-) 
 
Overall MWEB has great customer service. 
 
MWEB keep up the great service and your pleasant staff :-)

Zenith-female-Cape Town

Dear Sameega 
 
You absolutely made my day. You were professional, helpful and extremely patient with a seriously technically challenged individual. 
 
I'm sure you figured out from the start that I was doing something wrong but you were patient and took me through each and every step. 
 
Thank you and keep doing what you do with you wonderfully helpful attitude. 
 
Really appreciated your assistance.

Wasooda-female-Cape Town

Dear Sameega 
 
Our wifi was activated last night and we are extremely pleased with all the support and excellent service received from Mweb!! 
 
I am truly super impressed and especially want to thank you for your excellent manner in dealing with my application and the service received from you. 
 
Many thanks once again.

Debbie-female-Cape Town

Dear Binyameen, 
 
Thank you very much for the correspondence. It is appreciated. 
 
I would also like to place on record my sincere thanks for your time this morning in explaining the very many questions I had. 
 
Your patience and understanding of my situation is sincerely appreciated. 
 
Your interest shown in a suitable possible upgrade to my current set-up is refreshing, thank you. 
 
I do not have any contact details for a manager or supervisor or anyone senior, but please feel free to convey my message.

Maghmood-male-Cape Town

Good morning Sameega, 
 
I would like to thank you for the efficient support you have rendered in respect of the new Fibre service I required from MWEB. 
 
Your telephone manner is exemplary as is your competence and willingness to go the extra mile to provide a service to a client. 
 
Thank you once again, it is much appreciated.

Patrick-male-Johannesburg

I am writing to you to express my satisfaction with stellar customer service I received from Eugene. 
 
Eugene has really gone the extra mile to ensure he see to it that the customer gets what the customer wants. 
 
I am writing the letter because it is seldom and few to find people this passionate about customer service. 
 
I will recommend that Eugene gets compensated in any form for this kind of service. 
 
To MWEB I am forever in your debt for the great work and excellent service you provide to your customers. 
 
I salute you! 
 
Keep on doing this great work. 
 
Many thanks!

Carlo-male-Cape Town

I would like to thank Emile Pedro for the fantastic service that he provided me with the purchase of my LTE package. 
 
I've been having a lot of trouble with various service providers in the last 3 months and Emile was patient with all my questions and frustrations. 
 
His speedy replies and callbacks on all my emails and calls was definitely one of the main reasons I chose to go with MWEB. 
 
I definitely think there is a lot other call center agents that can learn from him. 
 
His friendliness and professionalism is highly appreciated.

Dewald-male-Johannesburg

Hi there, 
 
We had our Fibre installed yesterday. 
 
I wanted to thank you all for your efforts in making this process run so smoothly. 
 
It’s been a pleasure dealing with Sameega who really went out of her way to assist me.

Eve-female-Johannesburg

Thank you so much for everything Catherine you are an absolute star! 
 
You have just kept 4 stores online! 
 
The service has been exceptional and much appreciated. 
 
Many Thanks & Kind Regards.

Jason-male-Pretoria

My husband and I would like to compliment Chris on the way he dealt with us right from the beginning with our Fibre. 
 
When we were ready to connect yesterday he helped to get the Technical support for us 
(they were very helpful as well) and once we were up and running he phoned again to check that all was in order. 
 
I will have no hesitation in contacting him if I am worried about something in the future and that is reassuring. 
 
Chris is an asset to your company.

Sue-female-KZN

Good day. 
 
I would like to compliment Brett on his quick and friendly service as well as his understanding of Account procedure. 
 
MWEB can be very fortunate to employ such a quality person. 
 
Keep up the good work Brett.

Richard-male-Johannesburg

As clients, in any competitive service industry, we are very quick to criticise and complain about shocking service. 
 
Modern tendencies are to express and post ones grievances on whatever social media platform. 
 
People will take up their precious time by expressing their negative views of perceived bad service but hardly ever will they compliment or express their positive views on good service. 
 
It is not only, mainly for this reason, that I wish to bring to your attention of the great service I received from Melanie Brown but also because she has, in my opinion, gone beyond her normal duties in helping me select, order and set up my new Fibre connection 
 
When I was experiencing a weak signal strength it was her that I turned to once again 
 
I strongly believe she is an asset to your company and I am happy it was her who contacted me first to offer MWEB's new Fibre products. 
 
I have expressed my gratitude to her, but, felt it pertinent to let you know as well 
 
I was so impressed I tried my hardest to get your Managing Director's email! 
 
Once again thank you!

Grant-male-Port Elizabeth

Let me take this opportunity to congratulate one of your best staff members I ever had to assist me with the MWeb Installation at Mr Xxxx Xxxxxxxxx’s apartment 
 
Her name is Yolisa Mabunzi, most professional helpful friendly lady, she will even assist Mr Xxxxxxxxx when any problem occurs, until the Router is installed and activated. 
 
Dear MWEB family please look after this special lady Yolisa - well educated and most helpful, excellent service ever.

Chrissie-female-Johannesburg

Thanks Nigel 
I have received the package yesterday. 
Thanks for assisting so much I really appreciate it. 
FYI - If I could of rated you out of 10 I would of given you a 20. 
MWEB should be grateful for having an employee such as yourself.

Shane-male-Cape Town

Dear Geneva 
I would like to thank you for the outstanding service you gave me in arranging an upgrade from ADSL to LTE. 
Your knowledge of the product is out of the top drawer and you are efficient and friendly. 
It was a pleasure doing business with you. 
I have always had excellent service from MWEB, but you came out a clear winner – head and shoulders above the rest. 
As you said to me, you give the kind of service that you would expect to be given 
to you. 
That is an excellent motto to live by. 
Keep up the good work! 
MWEB should be proud to have you on board. 
My husband echoes my sentiments, and we would be grateful if you would pass this email on to Management.

Liz-female-Cape Town

People tend to complain about bad service but fail to thank the Staff members for the good service. 
I’ve also been in your position and a firm believer that good service must be elevated to higher authority so that they can be aware of the good word being done. 
Phaki was knowledgeable and able to explain to a layman the product and procedure in understandable terms. 
She was friendly and professional at all times. 
Most of all she stick to her promises and kept me posted during the process.

Johan-male-Cape Town

Morning Remi, 
Thank you so much for contacting me this morning and for brightening up my day. 
I would like to congratulate you on your awesome service and the knowledge you have in been able to do your job so well. 
I wish that more South Africans could have your positive attitude and provide the excellent service that I have received today. 
You should inform your Manager / Executive that you become a mentor within MWEB and assist others within the company to drive the customer experience that you provide. 
You are definitely an asset to your company.

Mike-male-Johannesburg

I want to express my sincere gratitude for the, excellence, in service, since inception, that you gave me!! 
I also appreciate, the extra time, you stayed over, yesterday, to try and set us up 
You have really gone the extra mile!! 
Thanks, to you AND the technician on duty, yesterday, evening, we were successfully connected and both our daughters are thrilled! 
SO, A BIG THANK YOU TO YOU AND THE TECHNICIAN!!!

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