When you sign up for LTE products, there are a couple of important things to complete fully. This will speed up the process

• Your name: Sign up in your full name, as it appears on your ID document. This includes all of your names as they appear on your document.
• Your address: You will be asked to provide your installation address. This is the address where you will be using the LTE product.

You need the following original documents AND copies of these documents to successfully complete RICA verification and you will need to present these to the delivery agent at the time of delivery to take delivery of your LTE Sim card.
You need

• Your ID document
• Proof of address dated not older than 3 months

Proof of address documents include

• Utility bills, cell phone accounts, store accounts
• No Mweb accounts will be accepted

The ID document presented MUST BE in the same name as your Mweb account details

The proof of address MUST MATCH the installation address you have selected.

Please note that this process happens after delivery for Telkom Sim Card Only orders.

Should you not be able to present the required documents or be unsuccessful with your RICA verification, delivery will not take place and you may incur additional delivery fees

After successful delivery and RICA verification your product can take up to 2 working days to activate. Activation is triggered by the SIM card being inserted into the router. You do not need to call us after delivery has been completed.

Payment will be collected within five days of a new product being activated. If the product is activated after the 26th of the month, the first payment will include the pro-rata amount for that month, as well as the full amount for the following month. After that, payment will be collected on the last working day of each month. If you have signed up for any hardware or elected to pay the installation fee, these fees get collected immediately.

If you sign-up for a new product halfway through a month, you’ll only be billed for the days in that month that your new product is active.

Your statement shows you all of the payment-related interactions on your account for the past six months. You can access this via your online Mweb Account.