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Help Videos

Learn how to check your mailbox storage usage in Mweb Webmail powered by Zimbra. This article guides you through identifying your current usage and quota, and offers tips to manage your mailbox size effectively to prevent email issues.

How to Check Your Mailbox Capacity in Mweb Webmail

Learn how to access and use your new Mweb Online Account. From checking your balance to managing services and tracking orders, everything is now easier to find and use in one place.

Welcome to Your New Mweb Online Account

Quickly learn how to upload documents to Mweb using the Mweb App or Live Chat, from any PC or mobile device.

How to Upload Documents to Mweb

If your fibre connection isn't working as expected, whether it's slow, unstable, or completely offline, follow these steps to troubleshoot before logging a fault.

Fibre Troubleshooting Guide

Learn the difference between a Fibre Network Operator (FNO) and an Internet Service Provider (ISP). Understand who installs your fibre and who supports your connection.

Who Does What – FNO vs ISP

fibre internet

Fibre internet delivers high-speed, reliable connectivity using fibre-optic cables that transmit data as light. This article explains how fibre works, from the core network to your home, and highlights the benefits over older technologies like ADSL. Learn how fibre is installed, what equipment is used, and why it’s the best choice for modern internet needs.

How Fibre Works

zte h3601p manual setup

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zte h3601p configuration

Manually configure your ZTE H3601P router with this easy-to-follow guide. Ideal if your router didn’t auto-configure or you prefer setting it up yourself.

Manual ZTE H3601P Setup Guide

A quick guide on Spam scores and their placements.

Understanding Spam Scores and Email Placement

Quickly send your email quarantine reports. Follow our simple instructions to maintain email security and keep your system protected. Learn how now.

How to send a Quarantine Report for Mail

Long file names in email attachments can trigger security filters, preventing your message from being delivered. This article explains why this happens and how you can resolve the issue.

Understanding Long File Name Restrictions in Email Attachments

The ZTE H3601P WiFi 6 router ensures a fast and reliable connection for your fibre service. This guide will walk you through the steps to set up your router and get connected to the internet.

Your Router Has Arrived!

Step by step instructions of how to set up Exchange ActiveSync for Outlook

How to Set Up Exchange ActiveSync for Outlook

sending

email error

rejected

How to Troubleshoot Email Sending problems

Step by step instructions of how to set up your Mweb mailbox on your Android Phone using Outlook

How to Set Up Your Mweb Email on the Outlook App for Android

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Switching your Fibre line to Mweb is simple and straightforward. Follow these easy steps to complete the process:

How to Switch Your Fibre Line From Another Provider to Mweb

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VoIP (Voice over Internet Protocol) services provide you with a convenient way to make calls. Here’s everything you need to know about how your VoIP minutes are allocated and managed:

Understanding VoIP Minute Allocation

This guide will walk you through the steps to extract message headers from various email programs.

How to Provide Message Headers When Reporting Spam

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How to Chat With Mweb Support

Chat with Mweb

Mweb's live chat support is a quick and convenient way to resolve your queries, whether they are related to technical issues, billing, or sales.

Easy steps to Allow or Restrict the Downloading of Junk Folder Messages to Your Email Client.

How to Allow or Restrict the Downloading of the Junk Folder Messages to Your Email Client

Everything you need to know on how to download and restore your website using cPanel Backups

cPanel Backups

Mweb App

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The Scan feature in the Mweb app helps to quickly identify and fix common WiFi issues at home with easy, step-by-step instructions. This tool offers simple guidance to improve connection quality, reduce congestion, and resolve network interference, making troubleshooting straightforward for all users.

How to Use the Scan Feature in the Mweb App to Troubleshoot Network Issues

Follow these easy instructions to configure your Mweb VoIP service using Zoiper on an Android device.

How to Set Up Zoiper for Mweb VoIP (Android)

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Follow these easy instructions to configure your Mweb VoIP service using Zoiper on an Apple device.

How to Set Up Zoiper for Mweb VoIP on an Apple device

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If you’ve ever had trouble with weak or spotty WiFi in certain areas of your home, you’re not alone. WiFi signals can struggle to reach every corner of your house, especially if you have multiple floors, thick walls, or a large property. That’s where Mesh WiFi comes in.

What is Mesh WiFi?

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When setting up your WiFi, you might come across two different WiFi options: 2.4GHz and 5GHz. Here’s what you need to know to choose the best option for your needs.

Understanding the Difference Between 2.4GHz and 5GHz WiFi

e-rica

erica

If you have ordered a service with a sim card, such as LTE or 5G, you are legally required to complete RICA to register the sim card on your name before the service can be activated.

How to complete RICA for your LTE or 5G service

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