Security Centre


What do I need to know? : Protect yourself

MWEB’s Privacy Policy

At MWEB, we protect your privacy. MWEB does not share your e-mail address or any other personal information with any third party.  Find out more about our Privacy Policy.

Keep your details private

  • Never give any of your login details, such as username and password, to the general public. This includes your MWEB Sign Me In details and those for any other Web service that you may use.
  • When you shop and bank online, make sure that the site is secure by checking that the Web address starts  with https:// not http://. A small padlock icon, like this should appear in the status bar at the bottom of your Web browser or next to the address. All secure sites have these features.
  • Make sure that any site you give your details to, such as e-mail address, has a privacy policy, and that you agree with it.
  • Do not save passwords on your Web Browser. If your PC or browser prompts you to ‘Save Password’, select No.
  • Control access to your computer. If someone else has had access to your computer, whether it was for repairs or lent out, change your passwords.

Keep your passwords secure

Choose a good password

Your passwords should be at least 8 characters long (the longer the better), preferably using a combination of UPPERCASE and lowercase letters, numbers and symbols such as %, $, @. Don’t use passwords based on details someone could easily guess, such as your nickname, pet’s name, or your birthday.

Change your password often

You should change your password once a month, especially if you suspect that someone may be using your account details.

To change your password:

  1. Visit My Account.
  2. Click on “Password Change” in the left-hand navigation bar.
  3. Change your password.
  4. You will need to update your password in your computer and modem settings too.

Log off

If you sign or log in to a website, remember to always log out again.

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