These terms are in effect until 15 September 2016.
PLEASE NOTE: These product or service specific terms and conditions must always be read together with our General Terms and Conditions, which will always apply to your use of this product or service.
MWEB Mailbox Conditions
Unless the context clearly indicates the contrary, any term defined in the General Terms and Conditions when used herein, shall bear the same meaning as defined in the General Terms and Conditions.
1 You may have access to one (or more) types of mailboxes which range from mailboxes below 2GB in size and those more than 2GB in size.
2 You can verify the size of your mailbox here:
3 You may however only downgrade the size of your mailbox at the end of a calendar month.
4 In order to keep our mail servers efficient, we need to apply the following restrictions to your mailbox:
4.1.1 time limit: MWEB will purge any mail that is older than 90 (ninety) days for mailboxes smaller than 2GB;
4.1.2 however, if your mailbox size is 2 Gig or larger, MWEB will not purge your mail;
4.1.3 if you exceed your mailbox size, no new mail or attachments will be delivered to your mailbox. You will, however, be able to receive mail again if you either delete mail and/or attachments from your mailbox or by purchasing additional space;
4.1.4 subject to any other technical limitations, MWEB restricts the size of an individual mail, sent or received, to 18Mb per mail; and
4.1.5 the number of recipients on your mailing list may not exceed 25.
4.1.6 In the case where your email address is at your domain name and the domain is hosted at another service provider, it is your responsibility to ensure that the domain host correctly points the mail server records to the MWEB mail servers. MWEB will not be responsible for mails that are not delivered or sent as a result of mail records not correctly pointed.
5 MWEB reserves the right to reduce the size of your mailbox, should you be in breach of the Agreement
6 Upon suspension or cancellation of your subscription you will lose and MWEB will re-claim your username and mail address. MWEB may re-issue your username and mail address to a new subscriber 90 days after suspension or termination of your MWEB subscription. It is your responsibility to inform everyone so that they do not inadvertently send mail intended for you to the new subscriber. Please note that it is only the email address and not the content of any mailbox that will be reserved.
7 Once your account is suspended or terminated, MWEB may not keep copies of your e-mails on our servers. E-mails may be deleted and purged off the system daily.