Service Status Home


Important network notice : Saturday 22 April 2017

SEACOM has notified us that they expect their repairs to be completed by the 2nd of May, subject to local weather conditions in the vicinity of the break. 

We are continuing to make use of the WACS cable system as per our backup plan. 

Our additional international capacity on WACS is now online and we have enough to meet increased demand during peak periods. 

Please check our social media pages for further updates.

 

Service Status Notices

Please select one of tabs below to view the outages for a specific connectivity product. The information supplied below is accurate within a five minute time period. MWEB accepts no responsibility for the validity of this data as per the disclaimer below.

If your service is indicated as being affected by an outage we would kindly ask that you refrain from making telephonic contact with technical support staff as this places an unnecessary load on the contact center.  All detected outages are monitored and followed up on by dedicated staff and notifications are updated on an ongoing basis. 

We have also deployed systems that, where possible,  will  notify customers of outages impacting their services and send status updates via sms.

Outage No: 141950 - ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 30-Apr 03:11

ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 30-Apr 03:11

Start Date: 2017-04-30 03:11:05
End Date:
Status: Open

Outage No: 141949 - ADSL services in the wynberg gpon 1 isam area may be inaccessible due to an outage. Logged on : 30-Apr 01:51

ADSL services in the wynberg gpon 1 isam area may be inaccessible due to an outage. Logged on : 30-Apr 01:51

Start Date: 2017-04-30 01:51:12
End Date:
Status: Open

Outage No: 141948 - ADSL services in the sea point gpon isam 01 area may be inaccessible due to an outage. Logged on : 30-Apr 01:51

ADSL services in the sea point gpon isam 01 area may be inaccessible due to an outage. Logged on : 30-Apr 01:51

Start Date: 2017-04-30 01:51:12
End Date:
Status: Open

Outage No: 141947 - ADSL services in the sasolburg a31 msan 01 (016973, 016976) area may be inaccessible due to an outage. Logged on : 30-Apr 01:51

ADSL services in the sasolburg a31 msan 01 (016973, 016976) area may be inaccessible due to an outage. Logged on : 30-Apr 01:51

Start Date: 2017-04-30 01:51:12
End Date:
Status: Open

Outage No: 141946 - ADSL services in the montrose (033347, 533347) area may be inaccessible due to an outage. Logged on : 30-Apr 01:51

ADSL services in the montrose (033347, 533347) area may be inaccessible due to an outage. Logged on : 30-Apr 01:51

Start Date: 2017-04-30 01:51:11
End Date:
Status: Open

Outage No: 141945 - ADSL services in the wynberg gpon isam 22 area may be inaccessible due to an outage. Logged on : 30-Apr 01:51

ADSL services in the wynberg gpon isam 22 area may be inaccessible due to an outage. Logged on : 30-Apr 01:51

Start Date: 2017-04-30 01:51:11
End Date:
Status: Open

Outage No: 141944 - ADSL services in the camps bay gpon 1 isam 5 area may be inaccessible due to an outage. Logged on : 30-Apr 01:51

ADSL services in the camps bay gpon 1 isam 5 area may be inaccessible due to an outage. Logged on : 30-Apr 01:51

Start Date: 2017-04-30 01:51:10
End Date:
Status: Open

Outage No: 141943 - ADSL services in the doringkloof msan a6 (012667) area may be inaccessible due to an outage. Logged on : 30-Apr 01:51

ADSL services in the doringkloof msan a6 (012667) area may be inaccessible due to an outage. Logged on : 30-Apr 01:51

Start Date: 2017-04-30 01:51:06
End Date:
Status: Open

Outage No: 141942 - ADSL services in the baronetcy sdc q8 isam 1 (021558-021559) area may be inaccessible due to an outage. Logged on : 30-Apr 01:51

ADSL services in the baronetcy sdc q8 isam 1 (021558-021559) area may be inaccessible due to an outage. Logged on : 30-Apr 01:51

Start Date: 2017-04-30 01:51:05
End Date:
Status: Open

Outage No: 141922 - ADSL services in the leeusig 6 (021422-021424, 021426) area may be inaccessible due to an outage. Logged on : 29-Apr 15:11

ADSL services in the leeusig 6 (021422-021424, 021426) area may be inaccessible due to an outage. Logged on : 29-Apr 15:11

Start Date: 2017-04-29 15:11:01
End Date:
Status: Open

Outage No: 141919 - ADSL services in the ceres (023312, 023316) area may be inaccessible due to an outage. Logged on : 29-Apr 10:26

ADSL services in the ceres (023312, 023316) area may be inaccessible due to an outage. Logged on : 29-Apr 10:26

Start Date: 2017-04-29 10:26:05
End Date:
Status: Open

Outage No: 140777 - Seacom Link Failure - Latest Updates

Update @ 10:00am on Saturday 22nd of April. SEACOM has notified us that they expect their repairs to be completed by the 2nd of May, subject to local weather conditions in the vicinity of the break. We are continuing to make use of the WACS cable system as per our backup plan. We have added additional capacity via WACS to meet peak period demands.

Start Date: 2017-04-09 10:15:50
End Date:
Status: Open

Outage No: 141921 - ADSL services in the clanwilliam (027482) area may be inaccessible due to an outage. Logged on : 29-Apr 14:06 - Closed

ADSL services in the clanwilliam (027482) area may be inaccessible due to an outage. Logged on : 29-Apr 14:06

Start Date: 2017-04-29 14:06:05
End Date:
Status: Closed

Outage No: 141910 - ADSL services in the prince albert imax (023541) area may be inaccessible due to an outage. Logged on : 29-Apr 03:56 - Closed

ADSL services in the prince albert imax (023541) area may be inaccessible due to an outage. Logged on : 29-Apr 03:56

Start Date: 2017-04-29 03:56:05
End Date:
Status: Closed

Outage No: 141889 - ADSL services in the aasvoelkop msan 02 (011431, 011476, 011478, 011678) area may be inaccessible due to an outage. Logged on : 28-Apr 11:01 - Closed

ADSL services in the aasvoelkop msan 02 (011431, 011476, 011478, 011678) area may be inaccessible due to an outage. Logged on : 28-Apr 11:01

Start Date: 2017-04-28 11:01:05
End Date:
Status: Closed

Outage No: 141886 - ADSL outage affecting multiple areas detected on 28-Apr 10:51 - Closed

ADSL services in the kenridge a32 (021975-021976, 021979), rst1 - smdu(a27a3) (021853-021854), stikland l6a1 (021917), voeltjiesdorp f2 (021882-021883, 021886-021887), maitland 2 (021510-021511), bellville 10 (021917, 021945-021946, 021948-021949), rst1 - atna(e24) (021934-021935), parow 6 imax_1 (021911, 021930), gants a27a2 (021853-021854), tygervalley 2, parow 4 (021911, 021930, 021939), vierlanden l12 (021975-021976, 021979), brackenfell 4 (021981-021982), eversdal g3a1 (021979), welgemoed 5 (021913), durbanville j16 (021975-021976), blackheath 2 (021905), rst4 - krkk(k11) (021903), uitzicht r2 (021975-021976), franschhoek (021876), stikland l9 (021917, 021945, 021949), gants a27a4, prince albert imax (023541), rst3 - bcwa(w4a1) (021981-021982), plattekloof office r2a (021911, 021930, 021939), rst1 - ka1(l5) (021987), vermont (028316), henlopark l1a6 (021987-021988), stikland l7 (021917, 021945-021946, 021948), porterville, beach node 2 c18 (021853-021854), kaapzicht p3a1 (021981-021982), sonstraal heights x2 (021975-021976, 021979), eersterivier (021902, 021904), wemmershoek (021867), bellville 2 (021917, 021945-021946, 021948-021949, 521945), plattekloof p5 (021911, 021930, 021939), rst2 - ld2(b13a2) (021881), beach node 1 c20 (021854), rst1 - ovlpk(e11a1) (021934-021935), rst1 - sshu(x3a1) (021975-021976, 021979), rst2 - wed06(b19) (021913), beach node 3 c16 (021853-021854), goedemoed m8 (021975-021976, 021979), farm eikendal sdc a5a13 (021855), rst1 - paw3(p9) (021911, 021930, 021939), patryslaagte imax_1 (021844), rst2 - ka4(c12) (021987-021988), tygerberg hills d15b2 (021911, 021930), rst1 - bfla(l4a4) (021981-021982), durbanville 9 (021975-021976, 021979), durbanville 7, brandwacht stb09 (021882-021883, 021886-021887), let - uw01pah001c (023313), rst3 - cut07 (rst3) (021863), boulevard t7 (021911, 021930), rst4 - klr07 (k10a1) (021903, 021906), durbanville j15 (021975-021976, 021979), rst2 - gsin(c9a1) (021845), northpine n6a1 (021981-021982), rst1 - stb1(j1a1) (021883), rotterdam (021908), rst1 - rbn1(c1) (023626), rst5 - kumc(e7a5) (021987-021988), rst2 - dbv8 (b45) (021975-021976), rst3 - ld3(a23) (021881), rst1 - ld1(a20a1) (021881), rst1 - wbv1(c1a1) (021880), rst5 - ld7(a36) (021881), cape town airport(e11a2) (021934-021935), northpine n6 (021981-021982), rst1 - cut05 (rst1) (021863), rst1 - bmum (028284), industrial park l9 (021864), parow 5 (021911, 021930, 021939), nieuwoudtville imax_1, rst2 - rbn2(c2) (023626), franschhoek 2 (021876), uitzicht r5a1 (021975-021976), sutherland (023571), vredekloof r4 (021981-021982), rst2 - ka2(l6) (021987), goedemoed b30a3 (021975-021976, 021979, 521975), rst1 - bhv05(e15a1) (021934), riebeek-kasteel (022448), orchard (023354), mcgregor (023625), rawsonville (023349), wolseley (023231), rst1 - faad(e1a1) (021843), rst1 - msst(f6) (021987-021988), rst2 - pre2(e21) (021951), rst1 - pre1(e12) (021951), rst1 - pre3(tb9) (021951), rst2 - cut06 (rst2) (021863), eversdal g3a1 (021975), brackenfell 4 (021981-021982, 521981-521982), eversdal g3a1 (021975-021976, 021979, 521976), rst1 - faad(e1a1) (021843), gordons bay 1 (021856, 521856), rst1 - syum(b16) (028754), tvos air force base (028425), let - uw01sby001c (028754), NULL, NULL, vermont (c2a11) (028316), NULL, NULL, NULL, rst1 - stb1(j1a1) (021882-021883, 021886), rst1 - wne(a24a4), maitland 2 (021510-021511, 521510), vermont, vineyard(wed10) (021913), firlands park (c14) (021856), diepwater (021954), maitland 4 (021510-021511), durbanville b46b1 isam 1 area may be inaccessible due to an outage. Logged on : 28-Apr 10:51

Start Date: 2017-04-28 10:51:16
End Date:
Status: Closed

Outage No: 141879 - ADSL services in the linden msan 8 (011782, 011888) area may be inaccessible due to an outage. Logged on : 28-Apr 09:11 - Closed

ADSL services in the linden msan 8 (011782, 011888) area may be inaccessible due to an outage. Logged on : 28-Apr 09:11

Start Date: 2017-04-28 09:11:10
End Date:
Status: Closed

Outage No: 141863 - ADSL services in the linden c9 msan 01 (011782, 011888) area may be inaccessible due to an outage. Logged on : 28-Apr 07:01 - Closed

ADSL services in the linden c9 msan 01 (011782, 011888) area may be inaccessible due to an outage. Logged on : 28-Apr 07:01

Start Date: 2017-04-28 07:01:21
End Date:
Status: Closed

Outage No: 141862 - ADSL services in the aasvoelkop msan 19 (011431, 011476, 011478, 011678) area may be inaccessible due to an outage. Logged on : 28-Apr 07:01 - Closed

ADSL services in the aasvoelkop msan 19 (011431, 011476, 011478, 011678) area may be inaccessible due to an outage. Logged on : 28-Apr 07:01

Start Date: 2017-04-28 07:01:20
End Date:
Status: Closed

Outage No: 141861 - ADSL services in the beyers naude and waugn c24 msan 1 (011782, 011888) area may be inaccessible due to an outage. Logged on : 28-Apr 07:01 - Closed

ADSL services in the beyers naude and waugn c24 msan 1 (011782, 011888) area may be inaccessible due to an outage. Logged on : 28-Apr 07:01

Start Date: 2017-04-28 07:01:20
End Date:
Status: Closed

Outage No: 141746 - ADSL services in the ooseinde msan 1 (014596) area may be inaccessible due to an outage. Logged on : 26-Apr 09:01 - Closed

ADSL services in the ooseinde msan 1 (014596) area may be inaccessible due to an outage. Logged on : 26-Apr 09:01

Start Date: 2017-04-26 09:01:05
End Date:
Status: Closed

Outage No: 141720 - ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 25-Apr 22:11 - Closed

ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 25-Apr 22:11

Start Date: 2017-04-25 22:11:06
End Date:
Status: Closed

Outage No: 141684 - ADSL services in the woodlands sdc e16 msan 1 (011326, 011781, 011787, 011789, 011886) area may be inaccessible due to an outage. Logged on : 25-Apr 05:11 - Closed

ADSL services in the woodlands sdc e16 msan 1 (011326, 011781, 011787, 011789, 011886) area may be inaccessible due to an outage. Logged on : 25-Apr 05:11

Start Date: 2017-04-25 05:11:06
End Date:
Status: Closed

Outage No: 141653 - ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 23-Apr 22:11 - Closed

ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 23-Apr 22:11

Start Date: 2017-04-23 22:11:05
End Date:
Status: Closed

Outage No: 141614 - ADSL services in the welgelegen sdc c9a3 isam 1 (021558-021559) area may be inaccessible due to an outage. Logged on : 23-Apr 01:56 - Closed

ADSL services in the welgelegen sdc c9a3 isam 1 (021558-021559) area may be inaccessible due to an outage. Logged on : 23-Apr 01:56

Start Date: 2017-04-23 01:56:10
End Date:
Status: Closed

Outage No: 141587 - ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 22-Apr 22:11 - Closed

ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 22-Apr 22:11

Start Date: 2017-04-22 22:11:05
End Date:
Status: Closed

Outage No: 141563 - ADSL services in the wilropark msan 06 (011279, 011764, 011768) area may be inaccessible due to an outage. Logged on : 22-Apr 11:16 - Closed

ADSL services in the wilropark msan 06 (011279, 011764, 011768) area may be inaccessible due to an outage. Logged on : 22-Apr 11:16

Start Date: 2017-04-22 11:16:12
End Date:
Status: Closed

Outage No: 141542 - ADSL services in the ballito 2 (032586, 032946) area may be inaccessible due to an outage. Logged on : 22-Apr 08:21 - Closed

ADSL services in the ballito 2 (032586, 032946) area may be inaccessible due to an outage. Logged on : 22-Apr 08:21

Start Date: 2017-04-22 08:21:05
End Date:
Status: Closed

Outage No: 141525 - ADSL services in the rst2 - nsir(b29) (031262) area may be inaccessible due to an outage. Logged on : 22-Apr 01:31 - Closed

ADSL services in the rst2 - nsir(b29) (031262) area may be inaccessible due to an outage. Logged on : 22-Apr 01:31

Start Date: 2017-04-22 01:31:05
End Date:
Status: Closed

No new network status alerts have been reported for this access method.

No new network status alerts have been reported for this access method.

No new network status alerts have been reported for this access method.

Outage No: 134036 - .......... - Closed

..........

Start Date: 2017-01-03 18:15:15
End Date:
Status: Closed

Outage No: 125457 - .......... - Closed

..........

Start Date: 2016-09-30 08:17:05
End Date:
Status: Closed

Outage No: 124108 - Certain members may receive intermittent SMTP auth popups even though the login information is correct. This has been escalated. - Closed

Certain members may receive intermittent SMTP auth popups even though the login information is correct. This has been escalated.

Start Date: 2016-09-12 17:44:10
End Date:
Status: Closed

Outage No: 115253 - There is currently a delay in account changes including password and product changes. - Closed

There is currently a delay in account changes including password and product changes.

Start Date: 2016-04-04 16:28:05
End Date:
Status: Closed

Outage No: 111320 - Certain members may experience delays of up to 30 minutes when receiving emails. Engineers are attending. - Closed

Certain members may experience delays of up to 30 minutes when receiving emails. Engineers are attending.

Start Date: 2016-02-11 13:37:00
End Date:
Status: Closed

Outage No: 141897 - .......... - Closed

..........

Start Date: 2017-04-28 14:59:25
End Date: 2017-04-29 08:07:20
Status: Closed

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This service is provided subject to MWEB's General Terms and Conditions, specifically sections 5.2, 5.3 and 6 thereof. MWEB will use reasonable endeavours to ensure that the service or information displayed is accurate, up to date and correct; however, information displayed is for convenience and MWEB does not guarantee that the service or information displayed is free of errors or interruptions, is accurate or correct, is up to date, is always available, is secure and reliable and information can therefore not be relied on or be used against MWEB. MWEB can take down, remove or amend the service or any information displayed without prior notice. Information displayed is proprietary to MWEB and may not be copied or used by any unauthorised third party.

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