Service Status Home


Important network notice : Monday 8 May 2017

Good news. The SEACOM cable has been repaired and is fully operational. We have reverted back to balancing our traffic across both the SEACOM and WACS systems.


 

Service Status Notices

Please select one of tabs below to view the outages for a specific connectivity product. The information supplied below is accurate within a five minute time period. MWEB accepts no responsibility for the validity of this data as per the disclaimer below.

If your service is indicated as being affected by an outage we would kindly ask that you refrain from making telephonic contact with technical support staff as this places an unnecessary load on the contact center.  All detected outages are monitored and followed up on by dedicated staff and notifications are updated on an ongoing basis. 

We have also deployed systems that, where possible,  will  notify customers of outages impacting their services and send status updates via sms.

Outage No: 143399 - ADSL services in the welgedacht b19 (021913) area may be inaccessible due to an outage. Logged on : 24-May 18:11

ADSL services in the welgedacht b19 (021913) area may be inaccessible due to an outage. Logged on : 24-May 18:11

Start Date: 2017-05-24 18:11:05
End Date:
Status: Open

Outage No: 143324 - ADSL services in the rst1 - zwpx (012996) area may be inaccessible due to an outage. Logged on : 23-May 13:36

ADSL services in the rst1 - zwpx (012996) area may be inaccessible due to an outage. Logged on : 23-May 13:36

Start Date: 2017-05-23 13:36:06
End Date:
Status: Open

Outage No: 143323 - ADSL services in the rst1 - zlta(b4a9) (012345, 012996) area may be inaccessible due to an outage. Logged on : 23-May 13:26

ADSL services in the rst1 - zlta(b4a9) (012345, 012996) area may be inaccessible due to an outage. Logged on : 23-May 13:26

Start Date: 2017-05-23 13:26:05
End Date:
Status: Open

Outage No: 143314 - ADSL services in the woodhill estate h15 msan 02 (012993, 012998) area may be inaccessible due to an outage. Logged on : 23-May 11:31

ADSL services in the woodhill estate h15 msan 02 (012993, 012998) area may be inaccessible due to an outage. Logged on : 23-May 11:31

Start Date: 2017-05-23 11:31:10
End Date:
Status: Open

Outage No: 143313 - ADSL services in the woodhill estate h18 msan 2 (012993, 012998) area may be inaccessible due to an outage. Logged on : 23-May 11:31

ADSL services in the woodhill estate h18 msan 2 (012993, 012998) area may be inaccessible due to an outage. Logged on : 23-May 11:31

Start Date: 2017-05-23 11:31:06
End Date:
Status: Open

Outage No: 143312 - ADSL services in the woodhill estate h9 msan 2 (012548, 012993, 012998) area may be inaccessible due to an outage. Logged on : 23-May 11:31

ADSL services in the woodhill estate h9 msan 2 (012548, 012993, 012998) area may be inaccessible due to an outage. Logged on : 23-May 11:31

Start Date: 2017-05-23 11:31:06
End Date:
Status: Open

Outage No: 143397 - ADSL services in the birchleigh msan 07 (011391, 011972) area may be inaccessible due to an outage. Logged on : 24-May 15:56 - Closed

ADSL services in the birchleigh msan 07 (011391, 011972) area may be inaccessible due to an outage. Logged on : 24-May 15:56

Start Date: 2017-05-24 15:56:05
End Date:
Status: Closed

Outage No: 143396 - ADSL services in the benoni msan 03 (011420-011422, 011845) area may be inaccessible due to an outage. Logged on : 24-May 15:46 - Closed

ADSL services in the benoni msan 03 (011420-011422, 011845) area may be inaccessible due to an outage. Logged on : 24-May 15:46

Start Date: 2017-05-24 15:46:10
End Date:
Status: Closed

Outage No: 143395 - ADSL services in the benoni msan 04 (011420-011422, 011845) area may be inaccessible due to an outage. Logged on : 24-May 15:46 - Closed

ADSL services in the benoni msan 04 (011420-011422, 011845) area may be inaccessible due to an outage. Logged on : 24-May 15:46

Start Date: 2017-05-24 15:46:06
End Date:
Status: Closed

Outage No: 143394 - ADSL services in the birchleigh msan 06 (011391, 011972) area may be inaccessible due to an outage. Logged on : 24-May 15:46 - Closed

ADSL services in the birchleigh msan 06 (011391, 011972) area may be inaccessible due to an outage. Logged on : 24-May 15:46

Start Date: 2017-05-24 15:46:05
End Date:
Status: Closed

Outage No: 143393 - ADSL services in the benoni msan 06 (011420-011422, 011845) area may be inaccessible due to an outage. Logged on : 24-May 15:41 - Closed

ADSL services in the benoni msan 06 (011420-011422, 011845) area may be inaccessible due to an outage. Logged on : 24-May 15:41

Start Date: 2017-05-24 15:41:07
End Date:
Status: Closed

Outage No: 143392 - ADSL services in the bardene msan 6 (011392, 011894, 011918) area may be inaccessible due to an outage. Logged on : 24-May 15:41 - Closed

ADSL services in the bardene msan 6 (011392, 011894, 011918) area may be inaccessible due to an outage. Logged on : 24-May 15:41

Start Date: 2017-05-24 15:41:06
End Date:
Status: Closed

Outage No: 143391 - ADSL services in the brakpan msan 01 (011740, 011744) area may be inaccessible due to an outage. Logged on : 24-May 15:41 - Closed

ADSL services in the brakpan msan 01 (011740, 011744) area may be inaccessible due to an outage. Logged on : 24-May 15:41

Start Date: 2017-05-24 15:41:06
End Date:
Status: Closed

Outage No: 143390 - ADSL services in the benoni msan 05 (011420-011422, 011845) area may be inaccessible due to an outage. Logged on : 24-May 15:36 - Closed

ADSL services in the benoni msan 05 (011420-011422, 011845) area may be inaccessible due to an outage. Logged on : 24-May 15:36

Start Date: 2017-05-24 15:36:17
End Date:
Status: Closed

Outage No: 143388 - ADSL services in the birchleigh msan 03 (011391, 011972) area may be inaccessible due to an outage. Logged on : 24-May 15:36 - Closed

ADSL services in the birchleigh msan 03 (011391, 011972) area may be inaccessible due to an outage. Logged on : 24-May 15:36

Start Date: 2017-05-24 15:36:16
End Date:
Status: Closed

Outage No: 143355 - ADSL services in the carlswald north estate msan 1 (011468, 011702) area may be inaccessible due to an outage. Logged on : 24-May 01:06 - Closed

ADSL services in the carlswald north estate msan 1 (011468, 011702) area may be inaccessible due to an outage. Logged on : 24-May 01:06

Start Date: 2017-05-24 01:06:05
End Date:
Status: Closed

Outage No: 143330 - ADSL services in the virginia (057212) area may be inaccessible due to an outage. Logged on : 23-May 15:36 - Closed

ADSL services in the virginia (057212) area may be inaccessible due to an outage. Logged on : 23-May 15:36

Start Date: 2017-05-23 15:36:05
End Date:
Status: Closed

Outage No: 143269 - ADSL services in the bothasig isam24 (021558-021559) area may be inaccessible due to an outage. Logged on : 22-May 23:26 - Closed

ADSL services in the bothasig isam24 (021558-021559) area may be inaccessible due to an outage. Logged on : 22-May 23:26

Start Date: 2017-05-22 23:26:06
End Date:
Status: Closed

Outage No: 143222 - ADSL outage affecting multiple areas detected on 22-May 12:01 - Closed

ADSL services in the stilfontein (018484), potchefstroom 3, lichtenburg imax 3 (018632), rst5 - pcmu, potchefstroom 4, wilkoppies 2 (018468, 518468), lichtenburg (018632), rst1 - pmmu (018294), potchefstroom 5 imax_1, klerksdorp 2 (018462, 018464), orkney (018473), uraniaville (018469), klerksdorp imax (018462), rst2 - gbpz (018290), rst8 - pcdu(e30a5), horwitz drive imax1 (018462, 018464), sannieshof (018683), rst1 - wksg(d18a2) (018468), rst1 - pccu(c16), western deep (018786, 018788), magonare park (018386), rst12 - mfku(b18/b20 (018381), rst3 - mkiu(b12) (018381), mmabatho (018384, 018392), mafikeng (018381), rst9 - vhpu, grimbeeckpark 2 (018290), rst7 - igpu(g17), rst3 - drku (018468), grimbeeckpark (018290), rst2 - gbpu(c13+c15) (018290), rst1 - kfwu, ingel street, ingel street 2, potchefstroom university (018293), rst1 - kvlu (018632), rst1 - pcmo, rst13 - tcmu(b18a9) (018381), rst3 - pcwu, mafikeng 2 (018381), mohadin (018296), swart street, fochville (018771), rst1 - fcvu (018771), alabama 2, rst5 - tfku (018771), vaal reefs (018477), majemantsho (018383), blyvooruitsig 2 (018789), wolmaransstad (018596), rst1 - pca1(e40a1) (018297), ottosdal (018571), rst4 - mkxt (018381), wilgeboom (018291), ikageng (018295), majemantsho 2 (018383), dassiesrand 2 (018293), jouberton imax 1 (018465), potchefstroom - cricket ground (018293-018294), rst2 - blyu (018632), potchefstroom 1, lerato (018363), klerksdorp (018462, 018464), zeerust (018642), uraniaville msan 01 (018469), ventersdorp (018264), itsoseng (018338), khutsong (018783), matlosana msan 1 (018462), magonare park imax (018386), benmore gardens msan 03 (018386), orkney (018473), masoheng (016592), grimbeeckpark (018290), wilkoppies 2 (018468), rst1 - tfbu (018771), NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, vaal masero dcs30 (018462), western deep (018786, 018788), ikageng (018295), majemantsho (018383), mohadin, ottosdal (018571), potchefstroom university (018293-018294), rst1 - fcvu (018771), rst1 - kfwu (018462), rst1 - kvlu (018632), khutsong (018783), mooibank (018292), mohadin (018296), rst3 - drku (018468), rst1 - wksg(d18a2) (018468), potchefstroom - cricket ground (018294) area may be inaccessible due to an outage. Logged on : 22-May 12:01

Start Date: 2017-05-22 12:01:10
End Date:
Status: Closed

Outage No: 143220 - ADSL services in the lenasia south msan 03 (011211, 011855) area may be inaccessible due to an outage. Logged on : 22-May 11:36 - Closed

ADSL services in the lenasia south msan 03 (011211, 011855) area may be inaccessible due to an outage. Logged on : 22-May 11:36

Start Date: 2017-05-22 11:36:05
End Date:
Status: Closed

Outage No: 143219 - ADSL services in the lenasia msan 1 (011852, 011854) area may be inaccessible due to an outage. Logged on : 22-May 11:26 - Closed

ADSL services in the lenasia msan 1 (011852, 011854) area may be inaccessible due to an outage. Logged on : 22-May 11:26

Start Date: 2017-05-22 11:26:25
End Date:
Status: Closed

Outage No: 143218 - ADSL services in the lenasia msan 2 (011852, 011854) area may be inaccessible due to an outage. Logged on : 22-May 11:26 - Closed

ADSL services in the lenasia msan 2 (011852, 011854) area may be inaccessible due to an outage. Logged on : 22-May 11:26

Start Date: 2017-05-22 11:26:23
End Date:
Status: Closed

Outage No: 143217 - ADSL services in the lenasia south msan 01 (011211, 011855) area may be inaccessible due to an outage. Logged on : 22-May 11:26 - Closed

ADSL services in the lenasia south msan 01 (011211, 011855) area may be inaccessible due to an outage. Logged on : 22-May 11:26

Start Date: 2017-05-22 11:26:22
End Date:
Status: Closed

Outage No: 143216 - ADSL services in the lenasia south msan 04 (011211, 011855) area may be inaccessible due to an outage. Logged on : 22-May 11:26 - Closed

ADSL services in the lenasia south msan 04 (011211, 011855) area may be inaccessible due to an outage. Logged on : 22-May 11:26

Start Date: 2017-05-22 11:26:21
End Date:
Status: Closed

Outage No: 143214 - ADSL services in the lenasia imax3 (011852, 011854) area may be inaccessible due to an outage. Logged on : 22-May 11:26 - Closed

ADSL services in the lenasia imax3 (011852, 011854) area may be inaccessible due to an outage. Logged on : 22-May 11:26

Start Date: 2017-05-22 11:26:19
End Date:
Status: Closed

Outage No: 143202 - ADSL outage affecting multiple areas detected on 22-May 09:26 - Closed

ADSL services in the stilfontein (018484), potchefstroom 3, lichtenburg imax 3 (018632), rst5 - pcmu, potchefstroom 4, wilkoppies 2 (018468, 518468), lichtenburg (018632), rst1 - pmmu (018294), potchefstroom 5 imax_1, klerksdorp 2 (018462, 018464), orkney (018473), uraniaville (018469), klerksdorp imax (018462), rst2 - gbpz (018290), rst8 - pcdu(e30a5), horwitz drive imax1 (018462, 018464), sannieshof (018683), rst1 - wksg(d18a2) (018468), rst1 - pccu(c16), western deep (018786, 018788), magonare park (018386), rst12 - mfku(b18/b20 (018381), rst3 - mkiu(b12) (018381), mmabatho (018384, 018392), mafikeng (018381), rst9 - vhpu, grimbeeckpark 2 (018290), rst7 - igpu(g17), rst3 - drku (018468), grimbeeckpark (018290), rst2 - gbpu(c13+c15) (018290), rst1 - kfwu, ingel street, ingel street 2, potchefstroom university (018293), rst1 - kvlu (018632), rst1 - pcmo, rst13 - tcmu(b18a9) (018381), rst3 - pcwu, mafikeng 2 (018381), mohadin (018296), swart street, fochville (018771), rst1 - fcvu (018771), alabama 2, rst5 - tfku (018771), vaal reefs (018477), majemantsho (018383), blyvooruitsig 2 (018789), wolmaransstad (018596), rst1 - pca1(e40a1) (018297), ottosdal (018571), rst4 - mkxt (018381), wilgeboom (018291), ikageng (018295), majemantsho 2 (018383), dassiesrand 2 (018293), jouberton imax 1 (018465), potchefstroom - cricket ground (018293-018294), rst2 - blyu (018632), potchefstroom 1, lerato (018363), klerksdorp (018462, 018464), zeerust (018642), uraniaville msan 01 (018469), ventersdorp (018264), itsoseng (018338), khutsong (018783), matlosana msan 1 (018462), magonare park imax (018386), benmore gardens msan 03 (018386), orkney (018473), masoheng (016592), grimbeeckpark (018290), wilkoppies 2 (018468), rst1 - tfbu (018771), NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, NULL, vaal masero dcs30 (018462), western deep (018786, 018788), ikageng (018295), majemantsho (018383), mohadin, ottosdal (018571), potchefstroom university (018293-018294), rst1 - fcvu (018771), rst1 - kfwu (018462), rst1 - kvlu (018632), khutsong (018783), mooibank (018292), mohadin (018296), rst3 - drku (018468), rst1 - wksg(d18a2) (018468), potchefstroom - cricket ground (018294) area may be inaccessible due to an outage. Logged on : 22-May 09:26

Start Date: 2017-05-22 09:26:10
End Date:
Status: Closed

Outage No: 143199 - ADSL services in the cloetesville (021889) area may be inaccessible due to an outage. Logged on : 22-May 06:51 - Closed

ADSL services in the cloetesville (021889) area may be inaccessible due to an outage. Logged on : 22-May 06:51

Start Date: 2017-05-22 06:51:05
End Date:
Status: Closed

Outage No: 143196 - ADSL services in the doringkloof e4 msan 1 (012665, 012667) area may be inaccessible due to an outage. Logged on : 22-May 03:26 - Closed

ADSL services in the doringkloof e4 msan 1 (012665, 012667) area may be inaccessible due to an outage. Logged on : 22-May 03:26

Start Date: 2017-05-22 03:26:10
End Date:
Status: Closed

Outage No: 143153 - ADSL services in the sasolburg a31 msan 01 (016973, 016976) area may be inaccessible due to an outage. Logged on : 21-May 01:51 - Closed

ADSL services in the sasolburg a31 msan 01 (016973, 016976) area may be inaccessible due to an outage. Logged on : 21-May 01:51

Start Date: 2017-05-21 01:51:15
End Date:
Status: Closed

No new network status alerts have been reported for this access method.

No new network status alerts have been reported for this access method.

No new network status alerts have been reported for this access method.

Outage No: 142386 - Fibre services in the Mitsol Umhlanga fibre maintenance from 21:00 until 06:00 area may be inaccessible due to an outage. Logged on : 11-May 21:00 - Closed

Fibre services in the Mitsol Umhlanga fibre maintenance from 21:00 until 06:00 area may still be inaccessible due to an outage. Logged on : 11-May 21:00 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-05-11 21:00:00
End Date:
Status: Closed

Outage No: 134036 - .......... - Closed

..........

Start Date: 2017-01-03 18:15:15
End Date:
Status: Closed

Outage No: 125457 - .......... - Closed

..........

Start Date: 2016-09-30 08:17:05
End Date:
Status: Closed

Outage No: 124108 - Certain members may receive intermittent SMTP auth popups even though the login information is correct. This has been escalated. - Closed

Certain members may receive intermittent SMTP auth popups even though the login information is correct. This has been escalated.

Start Date: 2016-09-12 17:44:10
End Date:
Status: Closed

Outage No: 115253 - There is currently a delay in account changes including password and product changes. - Closed

There is currently a delay in account changes including password and product changes.

Start Date: 2016-04-04 16:28:05
End Date:
Status: Closed

Outage No: 111320 - Certain members may experience delays of up to 30 minutes when receiving emails. Engineers are attending. - Closed

Certain members may experience delays of up to 30 minutes when receiving emails. Engineers are attending.

Start Date: 2016-02-11 13:37:00
End Date:
Status: Closed

Disclaimer

This service is provided subject to MWEB's General Terms and Conditions, specifically sections 5.2, 5.3 and 6 thereof. MWEB will use reasonable endeavours to ensure that the service or information displayed is accurate, up to date and correct; however, information displayed is for convenience and MWEB does not guarantee that the service or information displayed is free of errors or interruptions, is accurate or correct, is up to date, is always available, is secure and reliable and information can therefore not be relied on or be used against MWEB. MWEB can take down, remove or amend the service or any information displayed without prior notice. Information displayed is proprietary to MWEB and may not be copied or used by any unauthorised third party.

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