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Service Status Notices

Please select one of tabs below to view the outages for a specific connectivity product. The information supplied below is accurate within a five minute time period. MWEB accepts no responsibility for the validity of this data as per the disclaimer below.

If your service is indicated as being affected by an outage we would kindly ask that you refrain from making telephonic contact with technical support staff as this places an unnecessary load on the contact center.  All detected outages are monitored and followed up on by dedicated staff and notifications are updated on an ongoing basis. 

We have also deployed systems that, where possible,  will  notify customers of outages impacting their services and send status updates via sms.

Outage No: 139703 - ADSL services in the kiblerpark (011943) area may be inaccessible due to an outage. Logged on : 23-Mar 15:51

ADSL services in the kiblerpark (011943) area may be inaccessible due to an outage. Logged on : 23-Mar 15:51

Start Date: 2017-03-23 15:51:05
End Date:
Status: Open

Outage No: 139696 - ADSL services in the parys imax (056811, 056817) area may be inaccessible due to an outage. Logged on : 23-Mar 14:21

ADSL services in the parys imax (056811, 056817) area may be inaccessible due to an outage. Logged on : 23-Mar 14:21

Start Date: 2017-03-23 14:21:01
End Date:
Status: Open

Outage No: 139660 - ADSL services in the hoedspruit (015793) area may be inaccessible due to an outage. Logged on : 23-Mar 09:11

ADSL services in the hoedspruit (015793) area may be inaccessible due to an outage. Logged on : 23-Mar 09:11

Start Date: 2017-03-23 09:11:06
End Date:
Status: Open

Outage No: 138591 - ADSL outage affecting multiple areas detected on 14-Mar 09:06

ADSL services in the kroonstad imax 1 (056212, 056215), odendaalsrus isam 1 (057354, 057398), frankfort (058813), villiers (058821), dihlabeng mall isam 1 (058303), odendaalsrus isam 2 (057354, 057398), bloemfontein isam 08 (051430), bloemfontein isam 09 (051430), virginia (057212), hillside imax, fruit and veg imax (051451), dihlabeng mall isam 2 (058303), brandwag (cr) (051444), riebeeckstad (057388), rst1 - pyms(a16) (056811), rst2 - pymg(a20) (056811, 056817), clarens imax (058256), ficksburg (051933), parys (056811, 056817), harrismith (058622-058623), frankfort (058813), colesberg (051753), bultfontein, frankfort (058813), brandfort imax (051821), harrismith (058622-058623, 558622-558623), bothaville (056515), bainsvlei (051451) area may be inaccessible due to an outage. Logged on : 14-Mar 09:06

Start Date: 2017-03-14 09:06:05
End Date:
Status: Open

Outage No: 139698 - ADSL services in the randburg msan 31 (011326, 011781, 011787, 011789, 011886) area may be inaccessible due to an outage. Logged on : 23-Mar 14:46 - Closed

ADSL services in the randburg msan 31 (011326, 011781, 011787, 011789, 011886) area may be inaccessible due to an outage. Logged on : 23-Mar 14:46

Start Date: 2017-03-23 14:46:06
End Date:
Status: Closed

Outage No: 139658 - ADSL services in the wilropark msan 06 (011279, 011764, 011768) area may be inaccessible due to an outage. Logged on : 23-Mar 06:11 - Closed

ADSL services in the wilropark msan 06 (011279, 011764, 011768) area may be inaccessible due to an outage. Logged on : 23-Mar 06:11

Start Date: 2017-03-23 06:11:12
End Date:
Status: Closed

Outage No: 139657 - ADSL services in the wilropark msan 05 (011764, 011768) area may be inaccessible due to an outage. Logged on : 23-Mar 06:11 - Closed

ADSL services in the wilropark msan 05 (011764, 011768) area may be inaccessible due to an outage. Logged on : 23-Mar 06:11

Start Date: 2017-03-23 06:11:11
End Date:
Status: Closed

Outage No: 139656 - ADSL services in the wilropark msan 02 (011764, 011768) area may be inaccessible due to an outage. Logged on : 23-Mar 06:11 - Closed

ADSL services in the wilropark msan 02 (011764, 011768) area may be inaccessible due to an outage. Logged on : 23-Mar 06:11

Start Date: 2017-03-23 06:11:10
End Date:
Status: Closed

Outage No: 139649 - ADSL services in the rietvlei (012480) area may be inaccessible due to an outage. Logged on : 23-Mar 00:46 - Closed

ADSL services in the rietvlei (012480) area may be inaccessible due to an outage. Logged on : 23-Mar 00:46

Start Date: 2017-03-23 00:46:05
End Date:
Status: Closed

Outage No: 139647 - ADSL services in the westville a24a4 isam 1 (031266-031267) area may be inaccessible due to an outage. Logged on : 23-Mar 00:16 - Closed

ADSL services in the westville a24a4 isam 1 (031266-031267) area may be inaccessible due to an outage. Logged on : 23-Mar 00:16

Start Date: 2017-03-23 00:16:16
End Date:
Status: Closed

Outage No: 139646 - ADSL services in the westville a2a4 isam 1 (031266-031267, 031270) area may be inaccessible due to an outage. Logged on : 23-Mar 00:16 - Closed

ADSL services in the westville a2a4 isam 1 (031266-031267, 031270) area may be inaccessible due to an outage. Logged on : 23-Mar 00:16

Start Date: 2017-03-23 00:16:15
End Date:
Status: Closed

Outage No: 139645 - ADSL services in the westville a4 isam 1 (031266-031267) area may be inaccessible due to an outage. Logged on : 23-Mar 00:16 - Closed

ADSL services in the westville a4 isam 1 (031266-031267) area may be inaccessible due to an outage. Logged on : 23-Mar 00:16

Start Date: 2017-03-23 00:16:15
End Date:
Status: Closed

Outage No: 139643 - ADSL services in the westville b1a6 isam 1 (031266-031267) area may be inaccessible due to an outage. Logged on : 23-Mar 00:16 - Closed

ADSL services in the westville b1a6 isam 1 (031266-031267) area may be inaccessible due to an outage. Logged on : 23-Mar 00:16

Start Date: 2017-03-23 00:16:15
End Date:
Status: Closed

Outage No: 139557 - ADSL services in the stellenbosch 1 (021882-021883, 021886-021887, 521882, 521886) area may be inaccessible due to an outage. Logged on : 22-Mar 14:51 - Closed

ADSL services in the stellenbosch 1 (021882-021883, 021886-021887, 521882, 521886) area may be inaccessible due to an outage. Logged on : 22-Mar 14:51

Start Date: 2017-03-22 14:51:05
End Date:
Status: Closed

Outage No: 139550 - ADSL services in the wadeville msan 01 (011824, 011827, 011873) area may be inaccessible due to an outage. Logged on : 22-Mar 12:36 - Closed

ADSL services in the wadeville msan 01 (011824, 011827, 011873) area may be inaccessible due to an outage. Logged on : 22-Mar 12:36

Start Date: 2017-03-22 12:36:11
End Date:
Status: Closed

Outage No: 139549 - ADSL services in the wadeville msan 02 (011824, 011827) area may be inaccessible due to an outage. Logged on : 22-Mar 12:36 - Closed

ADSL services in the wadeville msan 02 (011824, 011827) area may be inaccessible due to an outage. Logged on : 22-Mar 12:36

Start Date: 2017-03-22 12:36:10
End Date:
Status: Closed

Outage No: 139548 - ADSL services in the roodekop (011865-011866) area may be inaccessible due to an outage. Logged on : 22-Mar 12:36 - Closed

ADSL services in the roodekop (011865-011866) area may be inaccessible due to an outage. Logged on : 22-Mar 12:36

Start Date: 2017-03-22 12:36:07
End Date:
Status: Closed

Outage No: 139539 - ADSL outage affecting multiple areas detected on 22-Mar 10:16 - Closed

ADSL services in the minnebron (011742-011743), edenvale imax (011453-011454), edenvale 5 (011453-011454), meyersdal 3 (011867), isando 1 (011392, 011974), isando 2 (011392, 011974), erand 1 (011318), chloorkop (011393, 011976, 511976), rynfield 4 (011422, 011425, 011849, 511425), elspark 2 (011893, 011916), pomona (011396, 011979, 511396, 511979), isando 1, springs 2 (011362, 011812, 011815), birchleigh 4 (011391, 011972), diswilmar msan 1, birchleigh 2 (011391, 011972, 511391), benoni 2 (011420-011422, 011845, 511421), bonaero park (011395, 011973), bonaero park 2 (011395, 011973), isando 4 (011392, 011974), new era (011813, 011817, 511813, 511817), pomona (011396, 011979), meyersdal 3 (011867), chloorkop 2 (011393, 011976, 511393), elspark (011893, 011916), selcourt (011363, 011818, 511363), elspark 2 (011893, 011916), rst1 - fdpo(a17) (011396, 011979), geduld (011811), jetpark_west (011397, 011552), petit (011965), rst1 - mapu (011396) area may be inaccessible due to an outage. Logged on : 22-Mar 10:16

Start Date: 2017-03-22 10:16:15
End Date:
Status: Closed

Outage No: 139532 - ADSL outage affecting multiple areas detected on 22-Mar 09:41 - Closed

ADSL services in the minnebron (011742-011743), edenvale imax (011453-011454), edenvale 5 (011453-011454), meyersdal 3 (011867), isando 1 (011392, 011974), isando 2 (011392, 011974), erand 1 (011318), chloorkop (011393, 011976, 511976), rynfield 4 (011422, 011425, 011849, 511425), elspark 2 (011893, 011916), pomona (011396, 011979, 511396, 511979), isando 1, springs 2 (011362, 011812, 011815), birchleigh 4 (011391, 011972), diswilmar msan 1, birchleigh 2 (011391, 011972, 511391), benoni 2 (011420-011422, 011845, 511421), bonaero park (011395, 011973), bonaero park 2 (011395, 011973), isando 4 (011392, 011974), new era (011813, 011817, 511813, 511817), pomona (011396, 011979), meyersdal 3 (011867), chloorkop 2 (011393, 011976, 511393), elspark (011893, 011916), selcourt (011363, 011818, 511363), elspark 2 (011893, 011916), rst1 - fdpo(a17) (011396, 011979), geduld (011811), jetpark_west (011397, 011552), petit (011965), rst1 - mapu (011396) area may be inaccessible due to an outage. Logged on : 22-Mar 09:41

Start Date: 2017-03-22 09:41:15
End Date:
Status: Closed

Outage No: 139527 - ADSL services in the parys (056811, 056817) area may be inaccessible due to an outage. Logged on : 22-Mar 08:11 - Closed

ADSL services in the parys (056811, 056817) area may be inaccessible due to an outage. Logged on : 22-Mar 08:11

Start Date: 2017-03-22 08:11:05
End Date:
Status: Closed

Outage No: 139519 - ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 22-Mar 03:11 - Closed

ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 22-Mar 03:11

Start Date: 2017-03-22 03:11:05
End Date:
Status: Closed

Outage No: 139497 - ADSL services in the tyger valley msan 3 (012809) area may be inaccessible due to an outage. Logged on : 21-Mar 22:16 - Closed

ADSL services in the tyger valley msan 3 (012809) area may be inaccessible due to an outage. Logged on : 21-Mar 22:16

Start Date: 2017-03-21 22:16:45
End Date:
Status: Closed

Outage No: 139495 - ADSL services in the trichardt msan 02 (017638) area may be inaccessible due to an outage. Logged on : 21-Mar 22:16 - Closed

ADSL services in the trichardt msan 02 (017638) area may be inaccessible due to an outage. Logged on : 21-Mar 22:16

Start Date: 2017-03-21 22:16:41
End Date:
Status: Closed

Outage No: 139494 - ADSL services in the sinoville msan 07 (012543, 012567) area may be inaccessible due to an outage. Logged on : 21-Mar 22:16 - Closed

ADSL services in the sinoville msan 07 (012543, 012567) area may be inaccessible due to an outage. Logged on : 21-Mar 22:16

Start Date: 2017-03-21 22:16:40
End Date:
Status: Closed

Outage No: 139490 - ADSL services in the theresapark msan 2 (012542) area may be inaccessible due to an outage. Logged on : 21-Mar 22:16 - Closed

ADSL services in the theresapark msan 2 (012542) area may be inaccessible due to an outage. Logged on : 21-Mar 22:16

Start Date: 2017-03-21 22:16:40
End Date:
Status: Closed

Outage No: 139486 - ADSL services in the three rivers msan 1 (016423, 016454) area may be inaccessible due to an outage. Logged on : 21-Mar 22:16 - Closed

ADSL services in the three rivers msan 1 (016423, 016454) area may be inaccessible due to an outage. Logged on : 21-Mar 22:16

Start Date: 2017-03-21 22:16:40
End Date:
Status: Closed

Outage No: 139485 - ADSL services in the uraniaville msan 01 (018469) area may be inaccessible due to an outage. Logged on : 21-Mar 22:16 - Closed

ADSL services in the uraniaville msan 01 (018469) area may be inaccessible due to an outage. Logged on : 21-Mar 22:16

Start Date: 2017-03-21 22:16:35
End Date:
Status: Closed

Outage No: 139482 - ADSL services in the volksrust msan 01 (017735) area may be inaccessible due to an outage. Logged on : 21-Mar 22:16 - Closed

ADSL services in the volksrust msan 01 (017735) area may be inaccessible due to an outage. Logged on : 21-Mar 22:16

Start Date: 2017-03-21 22:16:35
End Date:
Status: Closed

Outage No: 139480 - ADSL services in the vereeniging msan 01 (016421-016422, 016455) area may be inaccessible due to an outage. Logged on : 21-Mar 22:16 - Closed

ADSL services in the vereeniging msan 01 (016421-016422, 016455) area may be inaccessible due to an outage. Logged on : 21-Mar 22:16

Start Date: 2017-03-21 22:16:30
End Date:
Status: Closed

No new network status alerts have been reported for this access method.

No new network status alerts have been reported for this access method.

No new network status alerts have been reported for this access method.

Outage No: 134036 - .......... - Closed

..........

Start Date: 2017-01-03 18:15:15
End Date:
Status: Closed

Outage No: 125457 - .......... - Closed

..........

Start Date: 2016-09-30 08:17:05
End Date:
Status: Closed

Outage No: 124108 - Certain members may receive intermittent SMTP auth popups even though the login information is correct. This has been escalated. - Closed

Certain members may receive intermittent SMTP auth popups even though the login information is correct. This has been escalated.

Start Date: 2016-09-12 17:44:10
End Date:
Status: Closed

Outage No: 115253 - There is currently a delay in account changes including password and product changes. - Closed

There is currently a delay in account changes including password and product changes.

Start Date: 2016-04-04 16:28:05
End Date:
Status: Closed

Outage No: 111320 - Certain members may experience delays of up to 30 minutes when receiving emails. Engineers are attending. - Closed

Certain members may experience delays of up to 30 minutes when receiving emails. Engineers are attending.

Start Date: 2016-02-11 13:37:00
End Date:
Status: Closed

Outage No: 139263 - Fibre outage affecting Frogfoot fibre members in Cape town area may experience slow international speeds resolved on 21-Mar at 08:14 - Closed

Fibre services in the Frogfoot fibre members in Cape town area may experience slow international speeds area may be inaccessible due to an outage. Logged on : 20-Mar 12:32 Closed on : 21-Mar 08:14

Start Date: 2017-03-20 12:32:20
End Date: 2017-03-21 08:14:35
Status: Closed

Disclaimer

This service is provided subject to MWEB's General Terms and Conditions, specifically sections 5.2, 5.3 and 6 thereof. MWEB will use reasonable endeavours to ensure that the service or information displayed is accurate, up to date and correct; however, information displayed is for convenience and MWEB does not guarantee that the service or information displayed is free of errors or interruptions, is accurate or correct, is up to date, is always available, is secure and reliable and information can therefore not be relied on or be used against MWEB. MWEB can take down, remove or amend the service or any information displayed without prior notice. Information displayed is proprietary to MWEB and may not be copied or used by any unauthorised third party.

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