Service Status Home

Service Status Notices

Please select one of tabs below to view the outages for a specific connectivity product. The information supplied below is accurate within a five minute time period. MWEB accepts no responsibility for the validity of this data as per the disclaimer below.

If your service is indicated as being affected by an outage we would kindly ask that you refrain from making telephonic contact with technical support staff as this places an unnecessary load on the contact center.  All detected outages are monitored and followed up on by dedicated staff and notifications are updated on an ongoing basis. 

We have also deployed systems that, where possible,  will  notify customers of outages impacting their services and send status updates via sms.

Outage No: 161419 - ADSL services in the bryanston msan 04 (011463-011464, 011514, 011706) area may be inaccessible due to an outage. Logged on : 17-Dec 15:21

ADSL services in the bryanston msan 04 (011463-011464, 011514, 011706) area may be inaccessible due to an outage. Logged on : 17-Dec 15:21

Start Date: 2017-12-17 15:21:05
End Date:
Status: Open

Outage No: 161414 - ADSL services in the hout bay d18 isam 1 (021790-021791) area may be inaccessible due to an outage. Logged on : 17-Dec 14:11

ADSL services in the hout bay d18 isam 1 (021790-021791) area may be inaccessible due to an outage. Logged on : 17-Dec 14:11

Start Date: 2017-12-17 14:11:05
End Date:
Status: Open

Outage No: 161412 - ADSL services in the erasmusrand c6 msan (012347) area may be inaccessible due to an outage. Logged on : 17-Dec 14:11

ADSL services in the erasmusrand c6 msan (012347) area may be inaccessible due to an outage. Logged on : 17-Dec 14:11

Start Date: 2017-12-17 14:11:05
End Date:
Status: Open

Outage No: 161410 - ADSL services in the white river country estate msan 1 (013750-013751) area may be inaccessible due to an outage. Logged on : 17-Dec 13:16

ADSL services in the white river country estate msan 1 (013750-013751) area may be inaccessible due to an outage. Logged on : 17-Dec 13:16

Start Date: 2017-12-17 13:16:06
End Date:
Status: Open

Outage No: 161404 - ADSL services in the heidedal (051432) area may be inaccessible due to an outage. Logged on : 17-Dec 10:36

ADSL services in the heidedal (051432) area may be inaccessible due to an outage. Logged on : 17-Dec 10:36

Start Date: 2017-12-17 10:36:06
End Date:
Status: Open

Outage No: 161378 - ADSL services in the melkbosstrand gpon 1 isam 11 area may be inaccessible due to an outage. Logged on : 17-Dec 01:56 - Closed

ADSL services in the melkbosstrand gpon 1 isam 11 area may be inaccessible due to an outage. Logged on : 17-Dec 01:56

Start Date: 2017-12-17 01:56:10
End Date:
Status: Closed

Outage No: 161375 - ADSL services in the clareinch gpon 1 isam 17 area may be inaccessible due to an outage. Logged on : 17-Dec 01:56 - Closed

ADSL services in the clareinch gpon 1 isam 17 area may be inaccessible due to an outage. Logged on : 17-Dec 01:56

Start Date: 2017-12-17 01:56:10
End Date:
Status: Closed

Outage No: 161365 - ADSL services in the crawford 5 imax 3 (021637, 021696-021697) area may be inaccessible due to an outage. Logged on : 16-Dec 23:26 - Closed

ADSL services in the crawford 5 imax 3 (021637, 021696-021697) area may be inaccessible due to an outage. Logged on : 16-Dec 23:26

Start Date: 2017-12-16 23:26:05
End Date:
Status: Closed

Outage No: 161337 - ADSL services in the laudium b24 msan 01 (012374) area may be inaccessible due to an outage. Logged on : 16-Dec 11:56 - Closed

ADSL services in the laudium b24 msan 01 (012374) area may be inaccessible due to an outage. Logged on : 16-Dec 11:56

Start Date: 2017-12-16 11:56:08
End Date:
Status: Closed

Outage No: 161336 - ADSL services in the laudium indoor msan (012374) area may be inaccessible due to an outage. Logged on : 16-Dec 11:56 - Closed

ADSL services in the laudium indoor msan (012374) area may be inaccessible due to an outage. Logged on : 16-Dec 11:56

Start Date: 2017-12-16 11:56:06
End Date:
Status: Closed

Outage No: 161306 - ADSL services in the theresapark 2 (012542) area may be inaccessible due to an outage. Logged on : 16-Dec 06:31 - Closed

ADSL services in the theresapark 2 (012542) area may be inaccessible due to an outage. Logged on : 16-Dec 06:31

Start Date: 2017-12-16 06:31:14
End Date:
Status: Closed

Outage No: 161305 - ADSL services in the logan dundee msan 1 (011463, 011514, 011706) area may be inaccessible due to an outage. Logged on : 16-Dec 04:26 - Closed

ADSL services in the logan dundee msan 1 (011463, 011514, 011706) area may be inaccessible due to an outage. Logged on : 16-Dec 04:26

Start Date: 2017-12-16 04:26:23
End Date:
Status: Closed

Outage No: 161299 - ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 16-Dec 03:11 - Closed

ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 16-Dec 03:11

Start Date: 2017-12-16 03:11:07
End Date:
Status: Closed

Outage No: 161291 - ADSL services in the lyttelton gpon msan 01 area may be inaccessible due to an outage. Logged on : 16-Dec 01:21 - Closed

ADSL services in the lyttelton gpon msan 01 area may be inaccessible due to an outage. Logged on : 16-Dec 01:21

Start Date: 2017-12-16 01:21:51
End Date:
Status: Closed

Outage No: 161290 - ADSL services in the lyttelton msan c6 (012644, 012664) area may be inaccessible due to an outage. Logged on : 16-Dec 01:21 - Closed

ADSL services in the lyttelton msan c6 (012644, 012664) area may be inaccessible due to an outage. Logged on : 16-Dec 01:21

Start Date: 2017-12-16 01:21:46
End Date:
Status: Closed

Outage No: 161289 - ADSL services in the lyttelton msan 05 (012644, 012664) area may be inaccessible due to an outage. Logged on : 16-Dec 01:21 - Closed

ADSL services in the lyttelton msan 05 (012644, 012664) area may be inaccessible due to an outage. Logged on : 16-Dec 01:21

Start Date: 2017-12-16 01:21:42
End Date:
Status: Closed

Outage No: 161288 - ADSL services in the lyttelton msan 02 (012644, 012664) area may be inaccessible due to an outage. Logged on : 16-Dec 01:21 - Closed

ADSL services in the lyttelton msan 02 (012644, 012664) area may be inaccessible due to an outage. Logged on : 16-Dec 01:21

Start Date: 2017-12-16 01:21:41
End Date:
Status: Closed

Outage No: 161287 - ADSL services in the lyttelton msan 03 (012644, 012664) area may be inaccessible due to an outage. Logged on : 16-Dec 01:21 - Closed

ADSL services in the lyttelton msan 03 (012644, 012664) area may be inaccessible due to an outage. Logged on : 16-Dec 01:21

Start Date: 2017-12-16 01:21:40
End Date:
Status: Closed

Outage No: 161286 - ADSL services in the lyttelton msan 04 (012644, 012664) area may be inaccessible due to an outage. Logged on : 16-Dec 01:21 - Closed

ADSL services in the lyttelton msan 04 (012644, 012664) area may be inaccessible due to an outage. Logged on : 16-Dec 01:21

Start Date: 2017-12-16 01:21:36
End Date:
Status: Closed

Outage No: 161283 - ADSL services in the lyttelton msan d10 (012644, 012664) area may be inaccessible due to an outage. Logged on : 16-Dec 01:21 - Closed

ADSL services in the lyttelton msan d10 (012644, 012664) area may be inaccessible due to an outage. Logged on : 16-Dec 01:21

Start Date: 2017-12-16 01:21:28
End Date:
Status: Closed

Outage No: 161282 - ADSL services in the lyttelton msan 06 (012643-012644, 012664) area may be inaccessible due to an outage. Logged on : 16-Dec 01:21 - Closed

ADSL services in the lyttelton msan 06 (012643-012644, 012664) area may be inaccessible due to an outage. Logged on : 16-Dec 01:21

Start Date: 2017-12-16 01:21:26
End Date:
Status: Closed

Outage No: 161281 - ADSL services in the lyttelton msan d6 (012644, 012664) area may be inaccessible due to an outage. Logged on : 16-Dec 01:21 - Closed

ADSL services in the lyttelton msan d6 (012644, 012664) area may be inaccessible due to an outage. Logged on : 16-Dec 01:21

Start Date: 2017-12-16 01:21:25
End Date:
Status: Closed

Outage No: 161278 - ADSL services in the bryanston msan 09 (011463, 011514, 011706) area may be inaccessible due to an outage. Logged on : 16-Dec 01:21 - Closed

ADSL services in the bryanston msan 09 (011463, 011514, 011706) area may be inaccessible due to an outage. Logged on : 16-Dec 01:21

Start Date: 2017-12-16 01:21:23
End Date:
Status: Closed

Outage No: 161277 - ADSL services in the ryneveld park imax (012662) area may be inaccessible due to an outage. Logged on : 16-Dec 01:21 - Closed

ADSL services in the ryneveld park imax (012662) area may be inaccessible due to an outage. Logged on : 16-Dec 01:21

Start Date: 2017-12-16 01:21:21
End Date:
Status: Closed

Outage No: 161275 - ADSL services in the lyttelton msan 07 (012644, 012664) area may be inaccessible due to an outage. Logged on : 16-Dec 01:21 - Closed

ADSL services in the lyttelton msan 07 (012644, 012664) area may be inaccessible due to an outage. Logged on : 16-Dec 01:21

Start Date: 2017-12-16 01:21:06
End Date:
Status: Closed

Outage No: 161273 - ADSL services in the faerie glen 5 (012362, 012991) area may be inaccessible due to an outage. Logged on : 15-Dec 23:41 - Closed

ADSL services in the faerie glen 5 (012362, 012991) area may be inaccessible due to an outage. Logged on : 15-Dec 23:41

Start Date: 2017-12-15 23:41:05
End Date:
Status: Closed

Outage No: 161272 - ADSL services in the theresapark 2 (012542) area may be inaccessible due to an outage. Logged on : 15-Dec 23:11 - Closed

ADSL services in the theresapark 2 (012542) area may be inaccessible due to an outage. Logged on : 15-Dec 23:11

Start Date: 2017-12-15 23:11:05
End Date:
Status: Closed

Outage No: 161271 - ADSL services in the rustenburg a21a5a1 msan 01 (014592, 014594, 014597) area may be inaccessible due to an outage. Logged on : 15-Dec 23:01 - Closed

ADSL services in the rustenburg a21a5a1 msan 01 (014592, 014594, 014597) area may be inaccessible due to an outage. Logged on : 15-Dec 23:01

Start Date: 2017-12-15 23:01:10
End Date:
Status: Closed

Outage No: 161268 - ADSL services in the rustenburg 4 (014592, 014594, 014597) area may be inaccessible due to an outage. Logged on : 15-Dec 23:01 - Closed

ADSL services in the rustenburg 4 (014592, 014594, 014597) area may be inaccessible due to an outage. Logged on : 15-Dec 23:01

Start Date: 2017-12-15 23:01:05
End Date:
Status: Closed

No new network status alerts have been reported for this access method.

No new network status alerts have been reported for this access method.

No new network status alerts have been reported for this access method.

Outage No: 161125 - Mweb talk application gives a provisioning error currently.

Mweb talk application gives a provisioning error currently.

Start Date: 2017-12-14 08:43:00
End Date:
Status: Open

Outage No: 161405 - Fibre services in the FTTH:Vumatel:Cape Town and surrounding area may be inaccessible due to an outage. Logged on : 17-Dec 10:45 - Closed

Fibre services in the FTTH:Vumatel:Cape Town and surrounding area may be inaccessible due to an outage. Logged on : 17-Dec 10:45

Start Date: 2017-12-17 10:45:35
End Date:
Status: Closed

Outage No: 160466 - Fibre services in the FTTH:Vumatel:Bryanston area may be inaccessible due to an outage. Logged on : 10-Dec 14:11 - Closed

Fibre services in the FTTH:Vumatel:Bryanston area may be inaccessible due to an outage. Logged on : 10-Dec 14:11

Start Date: 2017-12-10 14:11:36
End Date:
Status: Closed

Outage No: 160037 - Fibre services in the FTTH:Vumatel:Westdene area may be inaccessible due to an outage. Logged on : 07-Dec 16:02 - Closed

Fibre services in the FTTH:Vumatel:Westdene area may be inaccessible due to an outage. Logged on : 07-Dec 16:02

Start Date: 2017-12-07 16:02:45
End Date:
Status: Closed

Outage No: 159759 - Fibre services in the FTTH:Vumatel:Fairland area may be inaccessible due to an outage. Logged on : 05-Dec 16:31 - Closed

Fibre services in the FTTH:Vumatel:Fairland area may be inaccessible due to an outage. Logged on : 05-Dec 16:31

Start Date: 2017-12-05 16:31:45
End Date:
Status: Closed

Outage No: 159604 - Account delays affecting signups and any account changes - Closed

Account delays affecting signups and any account changes

Start Date: 2017-12-04 16:48:10
End Date:
Status: Closed

Outage No: 159019 - Fibre services in the FTTH:Vumtel:Westdene area may be inaccessible due to an outage. Logged on : 01-Dec 12:20 - Closed

Fibre services in the FTTH:Vumtel:Westdene area may be inaccessible due to an outage. Logged on : 01-Dec 12:20

Start Date: 2017-12-01 12:20:55
End Date:
Status: Closed

Outage No: 159010 - Fibre services in the FTTH:Vumatel:Roodekrans area may be inaccessible due to an outage. Logged on : 01-Dec 11:01 - Closed

Fibre services in the FTTH:Vumatel:Roodekrans area may be inaccessible due to an outage. Logged on : 01-Dec 11:01

Start Date: 2017-12-01 11:01:00
End Date:
Status: Closed

Outage No: 158747 - There is a problem with members receiving faxes currently - Closed

There is a problem with members receiving faxes currently

Start Date: 2017-11-29 15:25:20
End Date:
Status: Closed

Outage No: 157241 - Fibre services in the FTTH:Vumatel:Umdloti KZN area may be inaccessible due to an outage. Logged on : 17-Nov 18:45 - Closed

Fibre services in the FTTH:Vumatel:Umdloti KZN area may be inaccessible due to an outage. Logged on : 17-Nov 18:45

Start Date: 2017-11-17 18:45:10
End Date:
Status: Closed

Outage No: 157238 - Fibre services in the FTTH:Vumatel:Bryanston area may be inaccessible due to an outage. Logged on : 17-Nov 17:53 - Closed

Fibre services in the FTTH:Vumatel:Bryanston area may be inaccessible due to an outage. Logged on : 17-Nov 17:53

Start Date: 2017-11-17 17:53:40
End Date:
Status: Closed

Outage No: 157125 - Fibre services in the FTTH:Vumatel:Westdene area may be inaccessible due to an outage. Logged on : 16-Nov 12:36 - Closed

Fibre services in the FTTH:Vumatel:Westdene area may be inaccessible due to an outage. Logged on : 16-Nov 12:36

Start Date: 2017-11-16 12:36:55
End Date:
Status: Closed

Outage No: 156970 - Fibre services in the FTTH:Vumatel:Roodekrans and Helderkruin area may be inaccessible due to an outage. Logged on : 15-Nov 10:32 - Closed

Fibre services in the FTTH:Vumatel:Roodekrans and Helderkruin area may be inaccessible due to an outage. Logged on : 15-Nov 10:32

Start Date: 2017-11-15 10:32:30
End Date:
Status: Closed

Outage No: 156951 - Fibre services in the FTTH:Vumatel:Arklow area may be inaccessible due to an outage. Logged on : 15-Nov 08:40 - Closed

Fibre services in the FTTH:Vumatel:Arklow area may be inaccessible due to an outage. Logged on : 15-Nov 08:40

Start Date: 2017-11-15 08:40:20
End Date:
Status: Closed

Outage No: 155031 - MMD Cellc connectivity problematic - Closed

MMD Cellc connectivity problematic

Start Date: 2017-10-26 08:20:30
End Date:
Status: Closed

Outage No: 154020 - Fibre services in the FTTH:Vumatel:Vorna Valley Midrand area may be inaccessible due to an outage. Logged on : 16-Oct 12:02 - Closed

Fibre services in the FTTH:Vumatel:Vorna Valley Midrand area may still be inaccessible due to an outage. Logged on : 16-Oct 12:02 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-10-16 12:02:10
End Date:
Status: Closed

Outage No: 153916 - Fibre services in the FTTH:Octotel:Mutual Heights Node in Lower Gardens, Cape Town area may be inaccessible due to an outage. Logged on : 15-Oct 13:36 - Closed

Fibre services in the FTTH:Octotel:Mutual Heights Node in Lower Gardens, Cape Town area may still be inaccessible due to an outage. Logged on : 15-Oct 13:36 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-10-15 13:36:40
End Date:
Status: Closed

Outage No: 153737 - Fibre services in the FTTH:Vumatel:Parkwood & Saxonwold area may be inaccessible due to an outage. Logged on : 13-Oct 20:03 - Closed

Fibre services in the FTTH:Vumatel:Parkwood & Saxonwold area may still be inaccessible due to an outage. Logged on : 13-Oct 20:03 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-10-13 20:03:51
End Date:
Status: Closed

Outage No: 153541 - Fibre services in the FTTH:Vumatel:Vorna valley area may be inaccessible due to an outage. Logged on : 12-Oct 08:40 - Closed

Fibre services in the FTTH:Vumatel:Vorna valley area may still be inaccessible due to an outage. Logged on : 12-Oct 08:40 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-10-12 08:40:10
End Date:
Status: Closed

Outage No: 152691 - Fibre services in the FTTH:Vumatel:Craigtowne area may be inaccessible due to an outage. Logged on : 07-Oct 15:30 - Closed

Fibre services in the FTTH:Vumatel:Craigtowne area may still be inaccessible due to an outage. Logged on : 07-Oct 15:30 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-10-07 15:30:50
End Date:
Status: Closed

Outage No: 150207 - Fibre services in the FTTH:Fibrehoods:Roodepoort area may be inaccessible due to an outage. Logged on : 08-Sep 18:06 - Closed

Fibre services in the FTTH:Fibrehoods:Roodepoort area may still be inaccessible due to an outage. Logged on : 08-Sep 18:06 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-09-08 18:06:45
End Date:
Status: Closed

Outage No: 147607 - Fibre services in the FTTH: Fibrehoods Sandton Glen complex down area may be inaccessible due to an outage. Logged on : 04-Aug 14:21 - Closed

Fibre services in the FTTH: Fibrehoods Sandton Glen complex down area may still be inaccessible due to an outage. Logged on : 04-Aug 14:21 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-08-04 14:21:41
End Date:
Status: Closed

Outage No: 146834 - Fibre services in the FTTH Vumatel : Tamboerskloof & Orangezight area may be inaccessible due to an outage. Logged on : 21-Jul 21:32 - Closed

Fibre services in the FTTH Vumatel : Tamboerskloof & Orangezight area may still be inaccessible due to an outage. Logged on : 21-Jul 21:32 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-07-21 21:32:15
End Date:
Status: Closed

Outage No: 145667 - Octotel maintenance causing and hour downtime between midnight and 3AM - Closed

Octotel maintenance causing and hour downtime between midnight and 3AM

Start Date: 2017-07-04 13:57:35
End Date:
Status: Closed

Outage No: 145576 - ADSL connectivity issues in the Kimberley and surrounding areas (053 & 054) - Closed

ADSL connectivity issues in the Kimberley and surrounding areas (053 & 054)

Start Date: 2017-07-03 14:58:15
End Date:
Status: Closed

Outage No: 145337 - Fibre outage affecting FTTH Octotel in the green point & sea point areas problemactic Updated on : 30-Jun 14:12 - Closed

Fibre services in the FTTH Octotel in the green point & sea point areas problemactic area may still be inaccessible due to an outage. Logged on : 30-Jun 08:40 Updated on : 30-Jun 14:12

Start Date: 2017-06-30 08:40:50
End Date:
Status: Closed

Outage No: 145204 - Fibrehoods members may experience slow speeds or data transfer issues. Our engineers are investigating. - Closed

Fibrehoods members may experience slow speeds or data transfer issues. Our engineers are investigating.

Start Date: 2017-06-27 17:49:36
End Date:
Status: Closed

Outage No: 144850 - Fibre services in the FTTH : Frogfoot : Constantia/Silverhurst area may be inaccessible due to an outage. Logged on : 20-Jun 22:07 - Closed

Fibre services in the FTTH : Frogfoot : Constantia/Silverhurst area may still be inaccessible due to an outage. Logged on : 20-Jun 22:07 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-06-20 22:07:37
End Date:
Status: Closed

Outage No: 144332 - MWEB members may experience difficulty accessing emails via the Zimbra online portal. Our engineers are investigating. - Closed

MWEB members may experience difficulty accessing emails via the Zimbra online portal. Our engineers are investigating.

Start Date: 2017-06-09 09:47:35
End Date:
Status: Closed

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