Service Status Home

Service Status Notices

Please select one of tabs below to view the outages for a specific connectivity product. The information supplied below is accurate within a five minute time period. MWEB accepts no responsibility for the validity of this data as per the disclaimer below.

If your service is indicated as being affected by an outage we would kindly ask that you refrain from making telephonic contact with technical support staff as this places an unnecessary load on the contact center.  All detected outages are monitored and followed up on by dedicated staff and notifications are updated on an ongoing basis. 

We have also deployed systems that, where possible,  will  notify customers of outages impacting their services and send status updates via sms.

Outage No: 173403 - ADSL services in the kleinbron t4a1 (021981-021982) area may be inaccessible due to an outage. Logged on : 24-May 22:56

ADSL services in the kleinbron t4a1 (021981-021982) area may be inaccessible due to an outage. Logged on : 24-May 22:56

Start Date: 2018-05-24 22:56:05
End Date:
Status: Open

Outage No: 173398 - ADSL services in the umhlanga rocks b13 isam 1 (031561, 031572) area may be inaccessible due to an outage. Logged on : 24-May 22:21

ADSL services in the umhlanga rocks b13 isam 1 (031561, 031572) area may be inaccessible due to an outage. Logged on : 24-May 22:21

Start Date: 2018-05-24 22:21:05
End Date:
Status: Open

Outage No: 173390 - ADSL services in the houtbay a26 isam 1 (021790-021791) area may be inaccessible due to an outage. Logged on : 24-May 19:16

ADSL services in the houtbay a26 isam 1 (021790-021791) area may be inaccessible due to an outage. Logged on : 24-May 19:16

Start Date: 2018-05-24 19:16:05
End Date:
Status: Open

Outage No: 173416 - ADSL services in the rst3 - nbar (a38) (031764, 031767) area may be inaccessible due to an outage. Logged on : 25-May 01:46 - Closed

ADSL services in the rst3 - nbar (a38) (031764, 031767) area may be inaccessible due to an outage. Logged on : 25-May 01:46

Start Date: 2018-05-25 01:46:13
End Date:
Status: Closed

Outage No: 173413 - ADSL services in the wilropark msan 06 (011279, 011764, 011768) area may be inaccessible due to an outage. Logged on : 25-May 01:03 - Closed

ADSL services in the wilropark msan 06 (011279, 011764, 011768) area may be inaccessible due to an outage. Logged on : 25-May 01:03

Start Date: 2018-05-25 01:03:07
End Date:
Status: Closed

Outage No: 173407 - ADSL services in the rst3 - nbar (a38) (031764, 031767) area may be inaccessible due to an outage. Logged on : 25-May 00:21 - Closed

ADSL services in the rst3 - nbar (a38) (031764, 031767) area may be inaccessible due to an outage. Logged on : 25-May 00:21

Start Date: 2018-05-25 00:21:09
End Date:
Status: Closed

Outage No: 173406 - ADSL services in the leeusig 4 (021422-021424, 021426, 521422) area may be inaccessible due to an outage. Logged on : 25-May 00:06 - Closed

ADSL services in the leeusig 4 (021422-021424, 021426, 521422) area may be inaccessible due to an outage. Logged on : 25-May 00:06

Start Date: 2018-05-25 00:06:05
End Date:
Status: Closed

Outage No: 173384 - ADSL services in the queenswood b4a10 msan 01 (012333, 012403) area may be inaccessible due to an outage. Logged on : 24-May 17:26 - Closed

ADSL services in the queenswood b4a10 msan 01 (012333, 012403) area may be inaccessible due to an outage. Logged on : 24-May 17:26

Start Date: 2018-05-24 17:26:32
End Date:
Status: Closed

Outage No: 173383 - ADSL services in the willows gpon msan 02 area may be inaccessible due to an outage. Logged on : 24-May 17:26 - Closed

ADSL services in the willows gpon msan 02 area may be inaccessible due to an outage. Logged on : 24-May 17:26

Start Date: 2018-05-24 17:26:31
End Date:
Status: Closed

Outage No: 173382 - ADSL services in the faerie glen gpon msan 03 area may be inaccessible due to an outage. Logged on : 24-May 17:26 - Closed

ADSL services in the faerie glen gpon msan 03 area may be inaccessible due to an outage. Logged on : 24-May 17:26

Start Date: 2018-05-24 17:26:31
End Date:
Status: Closed

Outage No: 173381 - ADSL services in the faerie glen gpon msan 02 area may be inaccessible due to an outage. Logged on : 24-May 17:26 - Closed

ADSL services in the faerie glen gpon msan 02 area may be inaccessible due to an outage. Logged on : 24-May 17:26

Start Date: 2018-05-24 17:26:31
End Date:
Status: Closed

Outage No: 173380 - ADSL services in the faerie glen gpon msan 01 area may be inaccessible due to an outage. Logged on : 24-May 17:26 - Closed

ADSL services in the faerie glen gpon msan 01 area may be inaccessible due to an outage. Logged on : 24-May 17:26

Start Date: 2018-05-24 17:26:30
End Date:
Status: Closed

Outage No: 173379 - ADSL services in the waverley msan 4 (012332, 012335) area may be inaccessible due to an outage. Logged on : 24-May 17:26 - Closed

ADSL services in the waverley msan 4 (012332, 012335) area may be inaccessible due to an outage. Logged on : 24-May 17:26

Start Date: 2018-05-24 17:26:30
End Date:
Status: Closed

Outage No: 173378 - ADSL services in the tyger valley msan 3 (012809) area may be inaccessible due to an outage. Logged on : 24-May 17:26 - Closed

ADSL services in the tyger valley msan 3 (012809) area may be inaccessible due to an outage. Logged on : 24-May 17:26

Start Date: 2018-05-24 17:26:26
End Date:
Status: Closed

Outage No: 173376 - ADSL services in the silverton msan 06 (012804) area may be inaccessible due to an outage. Logged on : 24-May 17:26 - Closed

ADSL services in the silverton msan 06 (012804) area may be inaccessible due to an outage. Logged on : 24-May 17:26

Start Date: 2018-05-24 17:26:26
End Date:
Status: Closed

Outage No: 173375 - ADSL services in the queenswood msan 03 (012333, 012403) area may be inaccessible due to an outage. Logged on : 24-May 17:26 - Closed

ADSL services in the queenswood msan 03 (012333, 012403) area may be inaccessible due to an outage. Logged on : 24-May 17:26

Start Date: 2018-05-24 17:26:26
End Date:
Status: Closed

Outage No: 173374 - ADSL services in the queenswood msan 02 (012332-012333, 012403) area may be inaccessible due to an outage. Logged on : 24-May 17:26 - Closed

ADSL services in the queenswood msan 02 (012332-012333, 012403) area may be inaccessible due to an outage. Logged on : 24-May 17:26

Start Date: 2018-05-24 17:26:26
End Date:
Status: Closed

Outage No: 173373 - ADSL services in the queenswood msan 01 (012333, 012403) area may be inaccessible due to an outage. Logged on : 24-May 17:26 - Closed

ADSL services in the queenswood msan 01 (012333, 012403) area may be inaccessible due to an outage. Logged on : 24-May 17:26

Start Date: 2018-05-24 17:26:25
End Date:
Status: Closed

Outage No: 173372 - ADSL services in the faerie glen msan 04 (012991) area may be inaccessible due to an outage. Logged on : 24-May 17:26 - Closed

ADSL services in the faerie glen msan 04 (012991) area may be inaccessible due to an outage. Logged on : 24-May 17:26

Start Date: 2018-05-24 17:26:25
End Date:
Status: Closed

Outage No: 173371 - ADSL services in the faerie glen msan 03 (012991) area may be inaccessible due to an outage. Logged on : 24-May 17:26 - Closed

ADSL services in the faerie glen msan 03 (012991) area may be inaccessible due to an outage. Logged on : 24-May 17:26

Start Date: 2018-05-24 17:26:21
End Date:
Status: Closed

Outage No: 173369 - ADSL services in the faerie glen msan 02 (012991) area may be inaccessible due to an outage. Logged on : 24-May 17:26 - Closed

ADSL services in the faerie glen msan 02 (012991) area may be inaccessible due to an outage. Logged on : 24-May 17:26

Start Date: 2018-05-24 17:26:20
End Date:
Status: Closed

Outage No: 173368 - ADSL services in the tyger valley msan 2 (012809) area may be inaccessible due to an outage. Logged on : 24-May 17:26 - Closed

ADSL services in the tyger valley msan 2 (012809) area may be inaccessible due to an outage. Logged on : 24-May 17:26

Start Date: 2018-05-24 17:26:20
End Date:
Status: Closed

Outage No: 173247 - ADSL services in the franschhoek 2 (021876) area may be inaccessible due to an outage. Logged on : 23-May 12:41 - Closed

ADSL services in the franschhoek 2 (021876) area may be inaccessible due to an outage. Logged on : 23-May 12:41

Start Date: 2018-05-23 12:41:05
End Date:
Status: Closed

Outage No: 173232 - ADSL services in the doringkloof c2 msan (012667) area may be inaccessible due to an outage. Logged on : 23-May 06:31 - Closed

ADSL services in the doringkloof c2 msan (012667) area may be inaccessible due to an outage. Logged on : 23-May 06:31

Start Date: 2018-05-23 06:31:05
End Date:
Status: Closed

Outage No: 173220 - ADSL services in the foreshore 4 (021418-021419, 021421, 021425) area may be inaccessible due to an outage. Logged on : 23-May 01:26 - Closed

ADSL services in the foreshore 4 (021418-021419, 021421, 021425) area may be inaccessible due to an outage. Logged on : 23-May 01:26

Start Date: 2018-05-23 01:26:24
End Date:
Status: Closed

Outage No: 173208 - ADSL services in the rst3 - nbar (a38) (031764, 031767) area may be inaccessible due to an outage. Logged on : 22-May 20:21 - Closed

ADSL services in the rst3 - nbar (a38) (031764, 031767) area may be inaccessible due to an outage. Logged on : 22-May 20:21

Start Date: 2018-05-22 20:21:05
End Date:
Status: Closed

Outage No: 173204 - ADSL services in the pinetown 1 imax (031700-031702, 031705, 031709) area may be inaccessible due to an outage. Logged on : 22-May 19:06 - Closed

ADSL services in the pinetown 1 imax (031700-031702, 031705, 031709) area may be inaccessible due to an outage. Logged on : 22-May 19:06

Start Date: 2018-05-22 19:06:05
End Date:
Status: Closed

Outage No: 173182 - ADSL services in the mitchells plain imax 5 (021371-021372, 021374, 021391) area may be inaccessible due to an outage. Logged on : 22-May 11:36 - Closed

ADSL services in the mitchells plain imax 5 (021371-021372, 021374, 021391) area may be inaccessible due to an outage. Logged on : 22-May 11:36

Start Date: 2018-05-22 11:36:06
End Date:
Status: Closed

Outage No: 173144 - ADSL services in the nahoon (043735, 043741, 543735) area may be inaccessible due to an outage. Logged on : 21-May 14:01 - Closed

ADSL services in the nahoon (043735, 043741, 543735) area may be inaccessible due to an outage. Logged on : 21-May 14:01

Start Date: 2018-05-21 14:01:05
End Date:
Status: Closed

No new network status alerts have been reported for this access method.

No new network status alerts have been reported for this access method.

No new network status alerts have been reported for this access method.

Outage No: 173336 - Fibre services in the FTTH:Vumatel:Glenhazel area may be inaccessible due to an outage. Logged on : 24-May 12:08

Fibre services in the FTTH:Vumatel:Glenhazel area may be inaccessible due to an outage. Logged on : 24-May 12:08

Start Date: 2018-05-24 12:08:35
End Date:
Status: Open

Outage No: 169060 - LTE usage for Rain & CellC not reflecting the correct data totals.

LTE usage for Rain & CellC not reflecting the correct data totals.

Start Date: 2018-03-25 13:38:51
End Date:
Status: Open

Outage No: 172978 - Fibre services in the FTTH:Vumatel:Kleinbron area may be inaccessible due to an outage. Logged on : 18-May 17:58 - Closed

Fibre services in the FTTH:Vumatel:Kleinbron area may be inaccessible due to an outage. Logged on : 18-May 17:58

Start Date: 2018-05-18 17:58:40
End Date:
Status: Closed

Outage No: 172930 - Fibre services in the FTTH: Vumatel fibre break - Bantry Close area may be inaccessible due to an outage. Logged on : 17-May 18:53 - Closed

Fibre services in the FTTH: Vumatel fibre break - Bantry Close area may be inaccessible due to an outage. Logged on : 17-May 18:53

Start Date: 2018-05-17 18:53:05
End Date:
Status: Closed

Outage No: 172732 - Fibre services in the FTTH:Vumatel:Bantry Close area may be inaccessible due to an outage. Logged on : 15-May 11:45 - Closed

Fibre services in the FTTH:Vumatel:Bantry Close area may be inaccessible due to an outage. Logged on : 15-May 11:45

Start Date: 2018-05-15 11:45:55
End Date:
Status: Closed

Outage No: 172043 - Two FNPLC links between Cape Town and JHB are down, Users will experience high latency and slow access. - Closed

Two FNPLC links between Cape Town and JHB are down, Users will experience high latency and slow access.

Start Date: 2018-05-04 16:30:50
End Date:
Status: Closed

Outage No: 172039 - Fibre services in the FTTH:Vumatel:Dainfern area may be inaccessible due to an outage. Logged on : 04-May 15:29 - Closed

Fibre services in the FTTH:Vumatel:Dainfern area may be inaccessible due to an outage. Logged on : 04-May 15:29

Start Date: 2018-05-04 15:29:00
End Date:
Status: Closed

Outage No: 172019 - Fibre services in the FTTH:Vumatel:Nothcliff area may be inaccessible due to an outage. Logged on : 04-May 07:13 - Closed

Fibre services in the FTTH:Vumatel:Nothcliff area may be inaccessible due to an outage. Logged on : 04-May 07:13

Start Date: 2018-05-04 07:13:00
End Date:
Status: Closed

Outage No: 170945 - Fibre services in the FTTH: Vumatel fibre break - Roodepoort area may be inaccessible due to an outage. Logged on : 18-Apr 15:40 - Closed

Fibre services in the FTTH: Vumatel fibre break - Roodepoort area may be inaccessible due to an outage. Logged on : 18-Apr 15:40

Start Date: 2018-04-18 15:40:50
End Date:
Status: Closed

Outage No: 170579 - Fibre services in the FTTH:Octotel:Harfield area may be inaccessible due to an outage. Logged on : 13-Apr 16:00 - Closed

Fibre services in the FTTH:Octotel:Harfield area may be inaccessible due to an outage. Logged on : 13-Apr 16:00

Start Date: 2018-04-13 16:00:05
End Date:
Status: Closed

Outage No: 170368 - Fibre services in the Octotel - Rondebosch area may be inaccessible due to an outage. Logged on : 10-Apr 11:50 - Closed

Fibre services in the Octotel - Rondebosch area may be inaccessible due to an outage. Logged on : 10-Apr 11:50

Start Date: 2018-04-10 11:50:36
End Date:
Status: Closed

Outage No: 170333 - Fibre services in the FTTH:Vumatel:Merrick area may be inaccessible due to an outage. Logged on : 09-Apr 18:25 - Closed

Fibre services in the FTTH:Vumatel:Merrick area may be inaccessible due to an outage. Logged on : 09-Apr 18:25

Start Date: 2018-04-09 18:25:25
End Date:
Status: Closed

Outage No: 169887 - Fibre services in the FTTH: Vumatel fibre break - Ballito area may be inaccessible due to an outage. Logged on : 03-Apr 07:40 - Closed

Fibre services in the FTTH: Vumatel fibre break - Ballito area may be inaccessible due to an outage. Logged on : 03-Apr 07:40

Start Date: 2018-04-03 07:40:10
End Date:
Status: Closed

Outage No: 169657 - Fibre services in the FTTH:Vumatel:Dainfern&Fourways area may be inaccessible due to an outage. Logged on : 30-Mar 13:56 - Closed

Fibre services in the FTTH:Vumatel:Dainfern&Fourways area may be inaccessible due to an outage. Logged on : 30-Mar 13:56

Start Date: 2018-03-30 13:56:55
End Date:
Status: Closed

Outage No: 169569 - Fibre services in the FTTH:Vumatel:Constantia Kloof area may be inaccessible due to an outage. Logged on : 28-Mar 17:17 - Closed

Fibre services in the FTTH:Vumatel:Constantia Kloof area may be inaccessible due to an outage. Logged on : 28-Mar 17:17

Start Date: 2018-03-28 17:17:35
End Date:
Status: Closed

Outage No: 169309 - We are currently experiencing a telephony problem and our engineers are attending to it. We apologise for the inconvenience caused. - Closed

We are currently experiencing a telephony problem and our engineers are attending to it. We apologise for the inconvenience caused.

Start Date: 2018-03-26 12:50:55
End Date:
Status: Closed

Outage No: 169052 - Fibre services in the Fibre Break:Vumatel:Gallo Manor area may be inaccessible due to an outage. Logged on : 22-Mar 11:13 - Closed

Fibre services in the Fibre Break:Vumatel:Gallo Manor area may be inaccessible due to an outage. Logged on : 22-Mar 11:13

Start Date: 2018-03-22 11:13:25
End Date:
Status: Closed

Outage No: 169051 - Fibre services in the FTTH:Vumatel:Vierlanden, Cape Town area may be inaccessible due to an outage. Logged on : 22-Mar 11:12 - Closed

Fibre services in the FTTH:Vumatel:Vierlanden, Cape Town area may be inaccessible due to an outage. Logged on : 22-Mar 11:12

Start Date: 2018-03-22 11:12:20
End Date:
Status: Closed

Outage No: 169008 - Fibre outage affecting Fibre Break:Vumatel:Dainfern resolved on ${outageApi.getOutageResolutionDate()} at ${outageApi.getOutageResolutionTime()} - Closed

Fibre services in the Fibre Break:Vumatel:Dainfern area may be inaccessible due to an outage. Logged on : 21-Mar 10:29 Closed on : ${outageApi.getOutageResolutionDate()} ${outageApi.getOutageResolutionTime()}

Start Date: 2018-03-21 10:29:25
End Date:
Status: Closed

Outage No: 168331 - Fibre services in the FTTH:Vumatel:Northriding area may be inaccessible due to an outage. Logged on : 12-Mar 09:01 - Closed

Fibre services in the FTTH:Vumatel:Northriding area may be inaccessible due to an outage. Logged on : 12-Mar 09:01

Start Date: 2018-03-12 09:01:46
End Date:
Status: Closed

Outage No: 167895 - Fibre services in the FTTH:Vumatel:Dainfern area may be inaccessible due to an outage. Logged on : 05-Mar 09:32 - Closed

Fibre services in the FTTH:Vumatel:Dainfern area may be inaccessible due to an outage. Logged on : 05-Mar 09:32

Start Date: 2018-03-05 09:32:30
End Date:
Status: Closed

Outage No: 167729 - .......... - Closed

..........

Start Date: 2018-03-03 09:29:31
End Date:
Status: Closed

Outage No: 167221 - Fibre services in the FTTH:Vumatel-Fibrehoods:Radiokop area may be inaccessible due to an outage. Logged on : 25-Feb 10:37 - Closed

Fibre services in the FTTH:Vumatel-Fibrehoods:Radiokop area may be inaccessible due to an outage. Logged on : 25-Feb 10:37

Start Date: 2018-02-25 10:37:35
End Date:
Status: Closed

Outage No: 165945 - Fibre services in the FTTH:Vumatel:Robindale area may be inaccessible due to an outage. Logged on : 09-Feb 13:49 - Closed

Fibre services in the FTTH:Vumatel:Robindale area may be inaccessible due to an outage. Logged on : 09-Feb 13:49

Start Date: 2018-02-09 13:49:15
End Date:
Status: Closed

Outage No: 165331 - Fibre services in the FTTH:Vumatel:3rd Avenue Highbury, Killarney area may be inaccessible due to an outage. Logged on : 02-Feb 08:56 - Closed

Fibre services in the FTTH:Vumatel:3rd Avenue Highbury, Killarney area may be inaccessible due to an outage. Logged on : 02-Feb 08:56

Start Date: 2018-02-02 08:56:15
End Date:
Status: Closed

Outage No: 165039 - Fibre services in the FTTH:Vumatel:Meadowhurst area may be inaccessible due to an outage. Logged on : 29-Jan 18:16 - Closed

Fibre services in the FTTH:Vumatel:Meadowhurst area may be inaccessible due to an outage. Logged on : 29-Jan 18:16

Start Date: 2018-01-29 18:16:20
End Date:
Status: Closed

Outage No: 164797 - Fibre services in the FTTH:Vumatel:Arklow area may be inaccessible due to an outage. Logged on : 26-Jan 08:34 - Closed

Fibre services in the FTTH:Vumatel:Arklow area may be inaccessible due to an outage. Logged on : 26-Jan 08:34

Start Date: 2018-01-26 08:34:35
End Date:
Status: Closed

Outage No: 164437 - Fibre services in the Vumatel:FTTH:Forest Hills area may be inaccessible due to an outage. Logged on : 23-Jan 07:41 - Closed

Fibre services in the Vumatel:FTTH:Forest Hills area may be inaccessible due to an outage. Logged on : 23-Jan 07:41

Start Date: 2018-01-23 07:41:36
End Date:
Status: Closed

Outage No: 164366 - Fibre services in the ftth:vumatel:Melville and Westdene area may be inaccessible due to an outage. Logged on : 22-Jan 09:26 - Closed

Fibre services in the ftth:vumatel:Melville and Westdene area may be inaccessible due to an outage. Logged on : 22-Jan 09:26

Start Date: 2018-01-22 09:26:25
End Date:
Status: Closed

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This service is provided subject to MWEB's General Terms and Conditions, specifically sections 5.2, 5.3 and 6 thereof. MWEB will use reasonable endeavours to ensure that the service or information displayed is accurate, up to date and correct; however, information displayed is for convenience and MWEB does not guarantee that the service or information displayed is free of errors or interruptions, is accurate or correct, is up to date, is always available, is secure and reliable and information can therefore not be relied on or be used against MWEB. MWEB can take down, remove or amend the service or any information displayed without prior notice. Information displayed is proprietary to MWEB and may not be copied or used by any unauthorised third party.

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