My Account

Whether it's to check your ADSL usage, add a booster to a capped product, retrieve a lost password, or add one of those annoying spammers to your blacklist My Account is the place to go!

In this section we'll show you how to find your way around with My Account and highlight some of the popular self-service options available there.



My Account Guides

My Account Basics
The basics of accessing and navigating your way around My Account

Check your ADSL Usage
See how much ADSL data you're using

One-Time PIN Services
Find out how MWEB's One-time PIN service helps to automate secure transactions such as booster purchases and password changes.

Sending a Password Reminder
How to use One-Time PIN services to get a password reminder via SMS.

Editing Block and Allow Lists
Edit your Block and Allow lists in My Account to permanently block spammers, or always allow mail from trusted senders.

Test your ADSL Line
       Step 1 Login to My Account, navigate to My Tools and click on ADSL Line Test  Step 2 Choose

Manage ADSL Line numbers
Manage the secure ADSL lines your account is allowed to be used on

How to Retrieve a Quarantined Email
The quarantine report allows you to see the high risk spam that we blocked recently and release messages you may want to receive.

Retrieve your AVG licenses
Step 1 Login to My Account, navigate to My Services and click on AVG Internet SecurityStep 2 At the

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