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What is an Outage?


In MWEB language an outage is the term we've adopted to describe any type of systems, or network issue which impacts on services for multiple customers.

We'd all love it if the Internet worked perfectly all of the time, but the fact is that things break and we know that when they do it causes a lot of undue frustration for our customers and unnecessary troubleshooting when they aren't properly informed.

 That's why at MWEB we take a proactive stance towards outage reporting and try and give our customer up to the minute information on the current status of services, particularly ADSL.

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