Faults and Troubleshooting



ADSL is a great service. It's fast, value for money and pretty reliable. Unfortunately when it breaks, because there are so many different touch points along the way between you and the Internet it can cause headaches for users trying to figure out what went wrong, especially if they aren't from a technical background.

We've put together a series of comprehensive ADSL guides that will help you to understand exactly how your ADSL service works and how identify and resolve common problems when things go wrong.

Keep reading, you'll be troubleshooting like a real techie in no time!




Popular Troubleshooting Articles

ADSL Quick Troubleshooting Guide
Have you tried turning it off and on? No you haven't wandered into an episode of the IT Crowd - most problems with your connection can be solved quickly and painlessly by following a few basic troubleshooting steps - including turning it off and on :)

ADSL Speed and Performance Part 3 : Traffic and Shaping
Everything you need to understand about traffic shaping and optimization and how usage thresholds affect you.

ADSL Connectivity Problems Part 4 : Connection Dropping
Part 4 of this Guide shows you all the possible reasons for dropped connections and how to handle them

ADSL Connectivity Problems Part 1 : No Line Sync
These are some of the things you can try if your ADSL Line isn't syncing.

ADSL Connectivity Problems Part 2 : No PPPoE Session
Part 2 in this series of troubleshooting articles - find out what to do if your ADSL account isn't connecting.

ADSL Connectivity Problems Part 3 : Connected but no Data
What to do if everything looks like it's connected, but you can't send or receive any data.

ADSL Speed and Performance Part 2 : Contention and Congestion
What is a contended service? What does it mean if you say my ADSL exchange is congested and what can I do about it?

ADSL Speed and Performance Part 1 : Physical Limits
Let's get physical Right at the outset there are physical factors that can affect the performance of your ADSL service.

ADSL Advanced Troubleshooting - Speed
We get a lot of calls from our customers about speed related issues. Because the speed of ADSL services are not guaranteed and it's a contended

ADSL Advanced Troubleshooting - Connectivity
Connectivity is just our way of saying "the connection is down", or "it's not working". We've broken connectivity down further by looking at the very

ADSL Advanced Troubleshooting – Understanding Speed
Below you will find everything you need to understand how the speed of your ADSL service is determined and how you should interpret those speeds. It

Background Color:
Background Pattern: