Remember to capture customer details correctly and ensure proper needs analysis is conducted

Bank Details Verification 

- This product is subject to a Bank Details Verification check. This has a turnaround time of 24-48hours.  

- If it fails, you will be notified via SMS with instructions on how to update the information. 

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Product Information  

- The mailbox comes with (mention the size of the box) of space and does not allow sharing. 

- You will receive a welcome email and an SMS with the username and password. 

- Activation can take up to 24-48 hours once we have verified your details. 

- The product is month-to-month, and a calendar month notice is applicable in order to cancel  

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Billing for existing customers  

- You will be billed pro rata and one month in advance, which will be debited on the last working day of the month your service is activated.  

- Thereafter, you will be invoiced the normal subscription fee as per your package.  

- This payment will be delayed to the last working day of the following month, should your activation take place around the 25th of the month.  

- Thereafter, you will be invoiced the normal subscription fee of RXXX and debited on the last working day of every month. 

Billing for new customers (new profile on Solid)  

- The first bill will be the pro-rata amount for the month.  

- You will receive your first invoice within 5 working days after product activation.  

- If product activation occurs from the 26th to the end of the month, the first bill will be for the pro-rata amount plus the following month’s subscription. 

- Payment for the first invoice (bill) is collected within 5 working days from product activation. 

- Your monthly invoices will be available on MyAccount from the 11th, and payment will be collected on the last working day of the month. 

                                                                            Don't forget to conclude by reading the debit order declaration

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Confirmation 

- You will receive an order tracking email with a link to view and track your order.  

- By simply logging on to your Mweb My Account, you will find all you need to know about the status of your order. 

- Is there anything else I can assist with? 

- Thank you very much. Kindly hold for the 3-question survey 

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