New Customer:
- Once a needs analysis has been completed, please ensure the customer understands the information below about the service
Product information
- Online Identity Protection have 2 options, R20 000 & R30 000 warranty per annum.
- The WARRANTY is offered and managed by MyCybercare
- Any claims MUST be logged within 30days of discovery or 180 days from financial loss.
- To log a claim, leave your details on My CyberCare's contact us page or email support@cybercare4u.com
- They offer 24/7 remote support.
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Sales Process:
- Upon capture, you will receive an email with the product and general TERMS & CONDITIONS
- You will also receive a link to redeem a unique code. This unique code will be SMS’d, and once this is redeemed, further registration steps will be emailed.
- You will be required to accept the terms for these products.
- Once you have registered on the portals, a warranty document is emailed to you to confirm your product is now activated.
- Both product codes and URL links will be sent within 4 hours via SMS and email.
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Turn Around Time:
- Activation is immediate, and this product is month-to-month.
Cancellation
- This is a month-to-month product, and you are liable to pay the license in full.
- Mweb will charge you monthly.
- If you cancel, a full calendar month’s notice is required
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Billing for new customers (new profile on Solid)
- The first bill will be the pro-rata amount for the month.
- You will receive your first invoice within 5 working days after product activation.
- If product activation occurs from the 26th to the end of the month, the first bill will be for the pro-rata amount plus the following month’s subscription.
- Payment for the first invoice (bill) is collected within 5 working days from product activation.
- Your monthly invoices will be available on MyAccount from the 11th, and payment will be collected on the last working day of the month.
Should you fail to pay, the license key will be deactivated after 1 month of non-payment; the service will continue to be billed as per normal thereafter.
Billing for existing customers
- You will be billed pro rata and one month in advance, which will be debited on the last working day of the month your service is activated.
- Thereafter, you will be invoiced the normal subscription fee as per your package.
- This payment will be delayed to the last working day of the following month, should your activation take place around the 25th of the month.
- Thereafter, you will be invoiced the normal subscription fee of RXXX and debited on the last working day of every month.
Should you fail to pay, the license key will be deactivated after 1 month of non-payment; the service will continue to be billed as per normal thereafter.
Don't forget to conclude the sale by reading the debit order declaration
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Confirmation
- Do you understand and accept everything I read to you?
- You will receive an order tracking email with a link to view and track your order.
- By simply logging on to your Mweb My Account, you will find all you need to know about the status of your order.
- Is there anything else I can assist with?
- Thank you very much. Kindly hold for the 3-question survey
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