New Customer: 

Remember to complete a needs analysis to offer the best-suited package

Product information: 

- You can either access DStv online at DStv.Stream or download the DStv Stream app. 

- If you already have DStv, you need to cancel your package with them first. 

- Catch-up is available on the DStv Streaming App; however, you will not be able to record or playback recorded content. 

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Sales Process: 

- Activation can take up to 24 hours. 

- Once DStv sends you an email, click on the link and create your account. 

- If you already have an account, you need to unlink your old account and follow the steps. 

- If you have difficulty signing up, please visit our Help Centre. 

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Cooling period - Direct Marketing outbound only excludes portal and Inbound: 

- A cooling-off period of 5 working days is applicable if you wish to cancel the service.  

Cancellation: 

- There is a calendar month’s notice should you wish to cancel the service after activation. 

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Billing: (no billing info found on the presentation) 

New Customer (new profile on SOLID): 

- The first bill will be the pro-rata amount for the month. 

- You will receive your first invoice within 5 working days after product activation. 

- If product activation occurs from the 26th to the end of the month, the first bill will be for the pro-rata amount plus the following month’s subscription. 

- Payment for the first invoice (bill) is collected within 5 working days from product activation. 

- Your monthly invoices will be available on MyAccount from the 11th, and payment will be collected on the last working day of the month. 

Existing Customer: 

- You will be billed pro rata and one month in advance from the day your service is activated. 

- Thereafter, you will be billed the normal subscription fee as per your package. 

- This payment will be delayed to the last working day of the following month, should your activation take place around the 25th of the month. 

- Thereafter, you will be billed the normal subscription fee of RXXX and debited on the last working day of every month. 

                                                                 Don't forget to conclude the sale with the debit order declaration.

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Confirmation & Closing: 

- You will receive an order tracking email with a link to view and track your order. 

- By simply logging on to your Mweb My Account, or accessing your Mweb mobile app you will find all you need to know about the status of your order. 

- Is there anything else I can assist with? 

- Thank you very much I hope you enjoy your stay here at Mweb, kindly hold for the 3-question survey 

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