1st Step: Ask for a physical address. 

2nd Step: Needs analysis 

- Remember, when you dig into your customers' needs, you are not just selling, you are tailoring packages that fit them like a glove. 

- Remember that understanding what makes them tick is your ticket to building trust and sealing the deal. 

- By really understanding what they are after, you are not just selling products; you are delivering experiences. 

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Sign-up stage after a Needs analysis 

Remember to highlight our current promotions as valuable benefits to our customers during your sales interactions. 

- Enjoy the flexibility of a month-to-month contract. 

- This product is subject to a Bank Details Verification check. This has a turnaround time of 24-48 hours.  

- If it fails, you will be notified via SMS with instructions on updating the information. 

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Upfront cost (Once-off order processing fee of R249)

- A one-time processing fee of R249 covers everything from router delivery to administrative tasks associated with your order and router management.

- This fee is a one-time payment processed via debit order.

- You'll also have the option to pay this fee securely via a payment link, either before the debit order is processed or after if the debit order doesn't go through.

- The link will be available on your MyAccount under the messages tab

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Capped Packages: 

- Data is prorated for the first month, and the package is hard-capped by default. 

- Unused data carries over to the next month. 

- You can buy a booster once you reach your cap. 

- Boosters are billed in arrears and are valid for 60 days. 

- Monthly data is used first, followed by carry-over data and then boosters. 

- Night-time data is from 12 am to 7 am and does not carry over. 

- Call Mweb tech support for setup assistance. 

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Uncapped products: 

10MBPS  

- All uncapped products follow the fair usage policy (FUP). 

- For the first 500GB, you’ll connect at speeds up to 10Mbps. 

- After that, for the next 50GB, speeds are up to 4Mbps. 

- Beyond 550GB for the month, speeds are up to 2Mbps. 

20MBPS 

- All uncapped products follow the fair usage policy (FUP). 

- For the first 600GB, you’ll connect at speeds up to 20Mbps. 

- After that, for the next 50GB, speeds are up to 4Mbps. 

- Beyond 650GB for the month, speeds are up to 2Mbps. 

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Upgrades & Downgrades: 

- You can upgrade or downgrade your subscription. 

- Upgrades take up to 72 hours to take effect, available any time during the month. 

- Downgrades take effect on the 1st of the new month, also available any time during the month. 

- Switching to a lower subscription fee incurs a R750 fee (including VAT). 

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SIM-Only Month-to-Month Offer: 

- This offer includes a SIM card and delivery costing R299, payable once on your first bill. 

- Recommended devices: Huawei B315, Huawei B618, ZTE MF253, ZTE MF283+, ZTE MF286. 

- Mweb is not liable for connection issues if you use a device not listed above. 

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RICA:  Personal Capacity: 

- As soon as your order is captured, you'll receive a link via WhatsApp to complete the E-RICA process, which you must complete before delivery takes place. 

- For RICA verification, you’ll need to have your original ID. 

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RICA: Business Capacity: (NB! ORDER CAN ONLY BE CAPTURED ONCE DOCUMENTATION IS RECEIVED AND VERIFIED) 

Please email the documents below to BDV@mweb.com 

- Letter of Authorisation 

- Proof of business address not older than 3 months 

For RICA verification, the proof of address will be scanned. 

- CIPC free disclosure with the business registration number 

AND for the Authorised person: 

- Original I.D 

- Proof of Address not older than 3 months 

- For RICA verification, both the original ID and proof of address will be scanned. 

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Delivery: 

- The SIM will be delivered within 5 days. 

- For Business: This will happen as soon as the documents are received, verified, and the order is successfully processed. 

- For Personal: After placing your order, you'll receive a RICA link via WhatsApp, and your order will only move forward once RICA is completed.  

- Our delivery partner will then send a message with your delivery date and an OTP, which you'll need to provide to the driver on the day of delivery 

- After the first missed delivery attempt, you will be billed R200 for each subsequent attempt unless the courier is at fault. 

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Activation stage: 

- The activation of the SIM card will take up to 48 hours after the delivery of the router. 

- A username & password will be sent via SMS. 

- New customers: The RICA delivery fee and pro-rata subscription payments are collected within five days of activation. 

- Existing customers: You'll be billed pro rata and one month in advance, debited on the last working day of the activation month. 

- If activated after the 26th, the first payment includes a pro-rata amount for the current month plus the full amount for the next month. 

- Subsequent payments are collected on the last working day of each month. 

- For payment details, see Clause 8 of Mweb’s General Terms and Conditions. 

- Your bank statement will show “Mweb Internet” followed by your account number for debit orders 

                                                                           Don't forget to conclude the sale with the Debit order declaration.

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Closing: 

- Next, our courier will contact you to arrange delivery. 

- Visit our Help Centre via the email link or download our app to track your order and find product details. 

- Is there anything else I can assist with? 

- Thank you very much for choosing Mweb. Kindly hold for the 3-question survey. 

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