1st Step: Ask for a physical address. 

2nd Step: Needs analysis 

- Remember, when you dig into your customers' needs, you are not just selling, you are tailoring packages that fit them like a glove. 

- Remember that understanding what makes them tick is your ticket to building trust and sealing the deal. 

- By really understanding what they are after, you are not just selling products; you are delivering experiences. 

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Sign-up stage after a Needs analysis 

Remember to highlight our current promotions as valuable benefits to our customers during your sales interactions. 

- Enjoy the flexibility of a month-to-month contract. 

- This product is subject to a Bank Details Verification check. This has a turnaround time of 24-48 hours.  

- If it fails, you will be notified via SMS with instructions on updating the information. 

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Upfront cost (Once-off order processing fee of R249)

- A one-time processing fee of R249 covers everything from router delivery to administrative tasks associated with your order and router management.

- This fee is a one-time payment processed via debit order.

- You'll also have the option to pay this fee securely via a payment link, either before the debit order is processed or after if the debit order doesn't go through.

- The link will be available on your MyAccount under the messages tab.

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Capped Packages: 

- Data is prorated for the first month, and the package is hard-capped by default. 

- Unused daytime data carries over to the next month only. You can purchase a booster once your cap is depleted. 

- Boosters are billed in arrears and are valid for the rest of the month plus one calendar month from the purchase date. 

- Monthly data is used first, followed by any carry-over data, and then boosters. 

- Night-time data runs from 12 am to 5 am and does not carry over. 

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Uncapped products: 

15 MBPS:   

- All uncapped products follow the fair usage policy (FUP).  

- For the first 350 GB, you will connect at speeds up to 10Mbps. 

- After exceeding this limit, the download speed will be reduced to 1Mbps. 

30 MBPS: 

- All uncapped products follow the fair usage policy (FUP).  

- For the first 550 GB, you will connect at speeds up to 25Mbps. 

- After exceeding this limit, the download speed will be reduced to 1Mbps. 

60 MBPS: 

- All uncapped products follow the fair usage policy (FUP).  

- For the first 750 GB, you will connect at speeds up to 50 Mbps. 

- After exceeding this limit, the download speed will be reduced to 1Mbps. 

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Upgrades & Downgrades: 

- You can upgrade or downgrade. 

- Upgrades can be requested anytime and are effective the same day for MTN/5G. 

- Downgrades can be requested anytime, but take effect on the 1st of the next month. 

- Downgrades requested on the last day of the month take effect on the 1st of the following month. 

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SIM-Only Deal  

- This offer includes a SIM card and a one-time delivery fee of R299. 

- Compatible devices: Huawei B618, Huawei B525, Huawei B612, ZTE MF286C (check the Mweb Help Centre for approved sub-models). 

- Call our technical support to configure the router. 

- Mweb is not liable for connection issues if you use non-approved devices. 

- The SIM is not a mobile service for on-the-go use.  

- The SIM can ONLY be used at your registered address (Confirm the address)   

- You will be SOFT LOCKED from the MTN network if.  

- You use the Router & SIM at any other address than your registered address.  

- You insert the SIM into any other Router except for the one purchased from Mweb.   

- You insert the SIM into a cell phone or Mi-Fi device.  

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RICA:  Personal Capacity: 

- As soon as your order is captured, you'll receive a link via WhatsApp to complete the E-RICA process, which you must complete before delivery takes place. 

- For RICA verification, you’ll need to have your original ID. 

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Delivery: 

- The SIM will be delivered within 5 days. 

- After placing your order, you'll receive a RICA link via WhatsApp, and your order will only move forward once RICA is completed.  

- Our delivery partner will then send a message with your delivery date and an OTP, which you'll need to provide to the driver on the day of delivery 

- After the first missed delivery attempt, you will be billed R200 for each subsequent attempt unless the courier is at fault. 

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Automated Activation: 

- Insert the SIM card into a compatible router at the registered address. 

- Ensure the router is powered on. 

- Activation may take up to 48 hours. 

- A username & password will be sent via SMS. 

Manual Activation: 

- If automated activation fails, insert the SIM card into your cell phone. 

- Keep the phone on for 20-30 minutes. 

- Look for signal bars on your phone. 

- You will receive an SMS with the MTN SIM card MSISDN number. 

- Note down the number to confirm activation. 

Change of Provider capture process to be followed if the customer is moving from another technology to LTE 

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Billing:  

- New customers: The RICA delivery fee and pro-rata subscription payments are collected within five days of activation. 

- Existing customers: You'll be billed pro rata one month in advance, debited on the last working day of the activation month. 

- If activated after the 26th, your first payment covers this month's pro-rata and next month's full amount. 

- Subsequent payments are collected on the last working day of each month. 

- For payment details, see Clause 8 of Mweb’s General Terms and Conditions. 

- Your bank statement will show “Mweb Internet” followed by your account number for debit orders 

                                                        Don't forget to conclude the sale with the Debit order declaration.

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Closing: 

- Next, our courier will contact you to arrange delivery. 

- Visit our Help Centre via the email link or download our app to track your order and find product details. 

- Is there anything else I can assist with? 

- Thank you very much for choosing Mweb. Kindly hold for the 3-question survey. 

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