FTTH Upgrade_Downgrade-Script

FTTH UPGRADE/ DOWNGRADE:

1st Step:

- Establish the reason for the upgrade/downgrade and match a suitable product to the customer's internet requirements.

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Capped packages:

- Data package upgrades take effect immediately.

- Downgrades take effect on the 1st of the new month.

Uncapped packages:

- Uncapped packages are not subject to throttling. 

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Regrade Cost, TAT & Contract:

- Line speed upgrades or downgrades have a turnaround time of (TAT).

- For Openserve, there is a once-off charge of RXXX.

- The contract will remain month to month (mention the Clawback if applicable)

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The Router:

- For customers who purchased our higher-spec router with their upgrade, please share the following:

- We'll provide a router, covered for manufacturing faults, if you have an active FIBRE product with Mweb.

- If it gets stolen or damaged by lightning, we offer up to two replacements.

- Cancelling? Return the router within 20 days or keep it for a fee of RXXX.

- Delivery can take up to 5 days.

- Our delivery partner will contact you.

If the customer is getting their own Higher-spec router:

- Please ensure that your router is an E-WAN router that supports fiber.

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Billing: 

- If activated after the 26th, the first payment includes a pro-rata amount for the current month plus the full amount for the next month.

- Subsequent payments are collected on the last working day of each month.

- For payment details, see Clause 8 of Mweb’s General Terms and Conditions.

- Your bank statement will show “Mweb Internet” followed by your account number for debit orders.

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Don't forget to conclude the sale with the Debit order declaration

*******************************************************************************************************************************

Closing:

- Next, your Fibre provider ……. will contact you to schedule the installation date and time.

- Visit our Help Centre via the email link or download the app to track your order and find product details.

- Is there anything else I can assist with?

- Thank you very much for choosing Mweb. Kindly hold for the 3-question survey.

*******************************************************************************************************************************

FTTH Upgrade_Downgrade-Script

FTTH UPGRADE/ DOWNGRADE:

1st Step:

- Establish the reason for the upgrade/downgrade and match a suitable product to the customer's internet requirements.

*******************************************************************************************************************************

Capped packages:

- Data package upgrades take effect immediately.

- Downgrades take effect on the 1st of the new month.

Uncapped packages:

- Uncapped packages are not subject to throttling. 

*******************************************************************************************************************************

Regrade Cost, TAT & Contract:

- Line speed upgrades or downgrades have a turnaround time of (TAT).

- For Openserve, there is a once-off charge of RXXX.

- The contract will remain month to month (mention the Clawback if applicable)

*******************************************************************************************************************************

The Router:

- For customers who purchased our higher-spec router with their upgrade, please share the following:

- We'll provide a router, covered for manufacturing faults, if you have an active FIBRE product with Mweb.

- If it gets stolen or damaged by lightning, we offer up to two replacements.

- Cancelling? Return the router within 20 days or keep it for a fee of RXXX.

- Delivery can take up to 5 days.

- Our delivery partner will contact you.

If the customer is getting their own Higher-spec router:

- Please ensure that your router is an E-WAN router that supports fiber.

*******************************************************************************************************************************

Billing: 

- If activated after the 26th, the first payment includes a pro-rata amount for the current month plus the full amount for the next month.

- Subsequent payments are collected on the last working day of each month.

- For payment details, see Clause 8 of Mweb’s General Terms and Conditions.

- Your bank statement will show “Mweb Internet” followed by your account number for debit orders.

*******************************************************************************************************************************

Don't forget to conclude the sale with the Debit order declaration

*******************************************************************************************************************************

Closing:

- Next, your Fibre provider ……. will contact you to schedule the installation date and time.

- Visit our Help Centre via the email link or download the app to track your order and find product details.

- Is there anything else I can assist with?

- Thank you very much for choosing Mweb. Kindly hold for the 3-question survey.

*******************************************************************************************************************************