The Hosted CRM product suite consolidates data stored throughout an organisation (whether in line-of-business systems, custom applications, or on users’ desktops) and makes it easily available to end-users.

Built-in marketing, sales, and service capabilities, coupled with easy reporting and analytics allows you to proactively manage each customer account and gain business insight without needing the assistance of an IT specialist.

Hosted CRM helps you to turn disparate data into actionable information, perform common business tasks more efficiently, and spend less time on administrative tasks and more on acquiring and retaining customers. Features include:

• Automatic tracking of business activities and revenue
• Marketing capabilities to help you better understand your audience and target your resources to the areas of highest return
• Data cleansing, segmentation and campaign management tools, as well as analytics to increase the effectiveness of marketing programmes, generate demand and track key performance indicators
• Tools to streamline and automate everyday sales processes
• Wizard-driven communication tools
• Case management, service history and support knowledge delivered to the desktops of customer service personnel, to enable them to deliver consistent, efficient service
• Integration with existing Microsoft Office applications
• A reliable, adaptable and affordable CRM platform that is easy to use and grow alongside your business
• CRM works together with Hosted Exchange and the two need to be purchased together to reap the benefits of collaboration

R485 per user
(Setup fee R50 per user)