WEB PRODUCTS

PLEASE NOTE: These product or service specific terms and conditions must always be read together with our General Terms and Conditions, which will always apply to your use of this product or service.

MWEB Faxmail Terms and Conditions


1. The Services

1.1 MWEB facilitates an inbound and an outbound fax service, which is provided to you by an independent third party service provider (“the Third Party Service Provider”).
1.2. The inbound fax service enables you to receive via electronic mail, fax messages sent to the number allocated to you upon registration for the Service (“your FaxMail number”).
1.3 The outbound fax service enables you to send via electronic mail, fax messages to numbers in certain territories.
1.4 For the purposes of this Agreement, any reference to “the Service(s)” shall imply a reference to both the inbound fax service and the outbound fax service, and any reference to the “the inbound service” or “the outbound service” shall be a reference to that particular element of the Service.
1.5 The Service is available on a prepaid and a post paid basis.
1.6 In the case of the prepaid option, you will buy FaxMail credits upfront. In other words you will pay a variable amount in advance for the Service (“Service Fee”).
1.7 In the case of the post paid option, which is also referred to as “FaxMail Premium”, you will subscribe to the Service and pay a fixed monthly subscription fee (“Subscription Fee”).


2. Use of the Service

2.1 MWEB will allow 1 (one) FaxMail number per primary mailbox. In the case of:

2.1.1 the prepaid option, your Faxmail number will start with 0866 or 0865 ; and
2.1.2 the post paid option, your Faxmail number will start with one of the following regional codes : 011; 012; 021; 031 and 041.

2.2 The inbound service is made available to you as set out below:

2.2.1 In the case of the prepaid option: you will not be charged for any incoming faxes. There is no limit on the number of incoming faxes which you may receive.
2.2.2 In the case of the post paid option: you will be limited to 100 (one hundred) free incoming faxes per month, whereafter you will be charged as provided for in clause 3 below.

2.3 The outbound service in the case of the prepaid and the postpaid options are charged as provided for in clause 2.4 below. The number of outgoing faxes that you may send is in the case of:

2.3.1. the prepaid option: limited to the amount of your FaxMail credits available; and
2.3.2. the postpaid option: limited to the minimum amount displayed on the FaxMail website.

2.4 You will be notified by email before you reach your limit as detailed in clause 2.3 above. You will in the case of:

2.4.1 the prepaid option be able to continue with the service upon depletion of your available FaxMail credits by buying more FaxMail credits; and
2.4.2 the post paid option be able to continue with the service once you have reached the limit by buying FaxMail credits under the pre-paid option.

2.5 If you are a postpaid customer you will forfeit Faxmail credits that you did not use during the course of a calendar month. No FaxMail credits will be carried over to a next month for subsequent use.
2.6 A maximum of five FaxMail numbers can be allocated against the primary MWEB member’s username.
2.7 You must use the Service at least once in every (3) three month period.
2.8 Should you not receive and/or send a fax message via the Service for a period of (3) three consecutive months:

2.8.1 you will be deregistered from the Service; and
2.8.2 you may lose (forfeit) your FaxMail number and MWEB will be entitled to allocate it to another user of the Service.


3. Payment

3.1 The fees payable for the Services are displayed on the service website which is www.mweb.co.za.
3.2 The Service Fee or the Subscription Fee, as the case may be, shall be paid upfront into your MWEB account. In order for you to use the Service, you may be required to have a certain minimum amount, as displayed on the service website, available in your MWEB account at all times. MWEB reserves the right to suspend your access and/or use of the Service should your MWEB account fall below the aforesaid required minimum balance.
3.3 MWEB reserves the right to revise the fees displayed on the service website from time to time. The revised fees will be displayed on the service website together with the date on which they will become effective. Please check the fees displayed on the service website periodically for changes. Your continued use of the Service following the posting of any changes to the fees constitutes your acceptance of those changes.