MWEB Help Centre

Frequently Asked Questions

How do I ...?

• How do I switch to MWEB ADSL All Inclusive?
• How do I view my invoices on your Web site?
• How do I use the wireless connnection on my new ADSL router?
• How do I change my password?
• How do I upgrade the Firmware on my Billion 7401 Router?

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Technical

• What is shaped and unshaped?
• Is it really uncapped?
• What is the right connection speed for me?
• What is MWEB All Inclusive?
• Where are the MWEB Wi-Fi Hotspots?
• Where can I see if there has been a service interruption or outage?
• I can't send e-mail from a Wi-Fi Hotspot! What should my SMTP setting be?
• When I use my Webcall handset, why do my calls sometimes go through my Telkom line?
• Why are there big empty blocks on the MWEB homepage?
• There was a power cut and now I can't get connected again.
• I keep getting disconnected from the Internet.

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Security

• Can you see who is or has been using my ADSL account?
• Can you identify and trace exactly what data is transferred over my connection?
• How do I change my password?
• I forgot my password.

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Billing

• I haven’t used your service in a few months. Can I have a refund?
• Why are you still deducting from my account after my contract has ended?
• How do I view my invoices on your Web site?
• Why did you disconnect my account without calling me?
• I have just signed up with MWEB and have been charged more than the R145.00 for the first month. Why?
• Why must I pay MWEB and Telkom for ADSL?
• Can I keep my e-mail address when I upgrade?

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General

• What size data cap should I choose?
• How do I renew my contract?
• Where are the MWEB Retail Stores located?
• An e-mail was sent to me and you deleted it before I could receive it -- why?
• Why do you say you offer exclusive value-adds when I can find them on 24.com?
• Why has our company been blacklisted by MWEB?
• What is my username?

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