MWEB Help Centre

  Search

E-mail : Technical

I can't send e-mail from a Wi-Fi Hotspot! What should my SMTP setting be?

SMTP authentication is a setting that prompts your e-mail software to provide your login details when you send mail.  In most cases, e-mail software only provides login details when you attempt to download mail.  However, some outgoing mail servers also require login details. Even if you enable this setting for outgoing mail servers that do not require it, you will still be able to send mail.  While SMTP authentication is not always necessary, therefore, there may well be times when you'll need to have it enabled -- at an MWEB-ready Wi-Fi Hotspot, for example.

TIP: If you make the changes below to your mweb.co.za, tiscali.co.za etc. mailbox, there will be no need to change your setttings back again when you leave a Wi-Fi Hotspot -- they should go on working wherever you are, even when you're back at home or at the office. If you have your own e-mail domain, however, you should change your SMTP login details separately from your POP3 login details.

Step-by-step instructions

Select your e-mail software below:

Outlook Express (in Windows XP)
Microsoft Office: Outlook 2003
Windows Mail (in Windows Vista)
Microsoft Office: Outlook 2007

 

Outlook Express (in Windows XP):

  1. Click on Tools on the menu at the top and select Accounts.
  2. Click on the Mail tab.
  3. Double-click on the relevant entry under "Account".
  4. Click on the Servers tab.
  5. In the "Account name" box, change your username to your full e-mail address (so, if your username is joe, it should now change to something like joe@mweb.co.za). If this box already contains a full e-mail address, leave it unchanged.
  6. Under the "Server Information" section, in the box marked "Outgoing mail server (SMTP)", change your original entry to relay.mweb.co.za
  7. Place a tick-mark in the box next to "My server requires authentication".
  8. Click on Settings.
  9. Place a tick-mark in the circle next to "Use the same settings as my incoming mail server".
  10. Click on OK, then on OK again, then on Close.

 

Microsoft Office (Outlook 2003):

  1. Click on Tools on the menu at the top and select E-mail Accounts.
  2. Place a tick-mark next to "View or change existing e-mail accounts" and click on Next.
  3. Double-click on the relevant e-mail account under "Name".
  4. In the "User Name" box, change your username to your full e-mail address (so, if your username is joe, it should now change to something like joe@mweb.co.za). If this box already contains a full e-mail address, leave it unchanged.
  5. Under the "Server Information" section, in the box marked "Outgoing mail server (SMTP)", change your original entry to relay.mweb.co.za
  6. Click the More Settings button.
  7. Click the Outgoing Server tab.
  8. Tick "My outgoing server (SMTP) requires authentication".
  9. Tick "Use same settings as my incoming mail server".
  10. Click on OK, then on Next, and then on Finish.

 

Windows Mail (in Windows Vista):

  1. Hold in the Alt key on your keyboard and then press the T key.
  2. Using your mouse pointer, select "Accounts".
  3. Under "Mail", double-click the relevant account (scroll up if you can't see it).
  4. Click on the Servers tab.
  5. Under the "Server Information" section, in the box marked "Outgoing mail (SMTP)", change your original entry to relay.mweb.co.za
  6. In the "E-mail Username" box, change your username to your full e-mail address (so, if your username is joe, it should now change to something like joe@mweb.co.za). If this box already contains a full e-mail address, leave it unchanged.
  7. Place a tick-mark in the box next to "My server requires authentication".
  8. Click on Settings.
  9. Place a tick-mark in the circle next to "Use the same settings as my incoming mail server".
  10. Click on OK, then on OK again, and then on Close.

 

Microsoft Office (Outlook 2007):

  1. Click on Tools on the menu at the top and click Account Settings.
  2. Select the relevant account and click on Change.
  3. Under the "Server Information" section, in the box marked "Outgoing mail server (SMTP)", change your original entry to relay.mweb.co.za
  4. In the "User Name" box, change your username to your full e-mail address (so, if your username is joe, it should now change to something like joe@mweb.co.za). If this box already contains a full e-mail address, leave it unchanged.
  5. Click the More Settings button.
  6. Click the Outgoing Server tab.
  7. Place a tick in the box next to "My outgoing server requires authentication".
  8. Also place a tick in the box next to 'Log on to incoming mail server before sending mail".
  9. Click on OK, then on Next, and then on Finish.

Print this page

« Back to E-mail


 
 

Need More Help?

Send Us A Message
or Call Us on 087 700 0777.