MWEB Help Centre


You're welcome to get in touch with us using the relevant contact details below.

MWEB Retail Stores

Gateway Shopping Centre

No. 1 Palm Boulevard, Umhlanga Ridge, Kwazulu-Natal
Shop F62. /27 (Close to Auto Page Cellular)
Tel: 031 007 0026
Fax: 031 570 1474

Operating hours
Mon-Thurs: 9am-7pm
Fri & Saturday: 9am-9pm
Public Holidays: As per above

Clearwater Mall

Hendrik Potgieter Drive & Christiaan de Wet Road
Shop 37 (next to Pick n Pay clothing), Lower Level, Clearwater Mall
Strubensvalley, Roodepoort
Tel: 011 340 7270
Fax: 086 670 7069

Operating hours
Mon-Thurs: 9am-7pm
Friday: 9am-9pm
Sat & Public Holidays: 9am-7pm
Sun: 9am - 5pm

Canal Walk Shopping Centre

Century Boulevard, Century City, Western Cape
Shop 117 - Pick 'n Pay / Entrance 4
Tel: 021 596 7770/ 1 / 2 /3
Fax: 021 552 6689

Operating hours
Mon-Fri: 9am-9pm
Sat: 9am-9pm
Sun & Public Holidays: 9am - 9pm

Cresta Shopping Centre

Cnr. Beyers Naude and Weltevreden Rd, Cresta Ext. 4, Gauteng
Shop U223 - opp. Pick 'n Pay Clothing
Tel: 011 340 7481 / 011 340 7503
Fax: 011 678 4974

Operating hours
Mon–Thur: 9am – 6pm
Fridays: 9am – 7pm
Sat: 9am – 6pm
Sun & Public Holidays:  9am – 3pm

Eastgate Shopping Centre

43 Bradford Road, Bedfordview, Gauteng
Shop U75 - Next to Checkers / Entrance 4
Tel: 011 340 7172
Fax: 011 615 7891

Operating hours
Mon–Thur: 9am – 6pm
Friday: 9am – 9pm
Sat, Sun & Public Holidays:  9am – 5pm





Queries handled
  • If you are looking for access to the Internet or wish to subscribe to any MWEB product
  • Any product changes or upgrades
  • Product information
Telephone 087 700 5000
Hours of operation

Monday to Friday 08h00 to 19h00
Saturday 08h00 to 17h00
Sunday Closed
Public Holidays 10h00 to 15h00



Billing & Account Support

Queries handled
  • Account and admin related support
  • Updating of contract details
  • Telephonic booster purchases
Telephone 087 700 2121
Fax 087 700 2189
Queries handled

Billing support - new banking details, debtor's payments, failed payments and confirmation of debit-order / credit-card details, including expiry-date renewals

Telephone 087 700 2121
Fax 087 700 2154
Hours of operation Monday - Friday 08h00 to 17h00



Technical Support

Queries handled How to connect to the Internet, password-change requests, and any other problem that affects your e-mail or your Internet connection.
Telephone 087 700 0777
Fax 087 700 2777
Hours of operation Monday - Saturday 08h00 - 22h00
Sundays 10h00 - 22h00
Public Holidays 08h00 - 22h00
Network Status Notices You can view constantly updated Network Status Notices
here on the Help Centre
or alternatively chat to the MWEB Help team on Facebook or on Twitter



MWEB Business

Queries handled Internet services for businesses. Services include Business e-mail, e-commerce, Leased Lines and more/
Contact Details



Should you wish to register a formal complaint about our service, please submit an e-mail to Please include full details of your complaint and include your full names and contact details.