MWEB Help Centre


You're welcome to get in touch with us using the relevant contact details below.

 

MWEB Retail Stores

Cresta Centre

Corner of Beyers Naude and Weltevreden roads, Randburg
Tel: 011 340 7481

Operating hours
Mon–Fri: 9am – 6pm
Sat: 9am – 5pm
Sun & Public Holidays:  9am – 3pm.


Department

Sales

Queries handled
  • If you are looking for access to the Internet or wish to subscribe to any MWEB product
  • Any product changes or upgrades
  • Telephonic booster purchases
Telephone 08600 32000
Fax 021 596 8722
E-mail sales@mweb.com
Hours of operation Monday to Friday 08h00 to 19h00
Saturday 08h00 to 17h00
Sunday 10h00 to 15h00

 

Department

Billing & Account Support

Queries handled
  • Account and admin related support
  • Product information
  • Updating of contract details
Telephone 021 596 8480
Fax 021 596 8915
E-mail info@mweb.com
Queries handled

Billing support - new banking details, debtor's payments, failed payments and confirmation of debit-order / credit-card details, including expiry-date renewals

Telephone 021 596 8480
Fax 021 596 8766
E-mail billing@mweb.com
Hours of operation Monday - Friday 08h00 to 17h00

 

Department

Technical Support

Queries handled How to connect to the Internet, password-change requests, and any other problem that affects your e-mail or your Internet connection.
Telephone 0860 11 22 52 or 082 16100
Fax 021 596 8388
E-mail technic@mweb.com
Hours of operation Monday - Saturday 08h00 - 22h00
Sundays, Public Holidays 10h00 to 22h00
Network Status Notices You can view constantly updated Network Status Notices
here on the Help Centre or on this Twitter page. Click to join:

 

Department

MWEB Business

Queries handled Internet services for businesses. Services include Business e-mail, e-Commerce, Leased Lines and more.
Sales 08600 32000
Technical Support 0860 000 158, option 1
24 hours a day, 7 days a week
Billing/Client Services 0860 000 158, option 2
E-mail Sales: business@mweb.com 
Billing/Client Services: customerservice@mwebbusiness.co.za
Technical Support: premier@mwebbusiness.co.za
Web site www.mwebbusiness.co.za
Hours of operation Monday - Friday 08h00 to 17h00

 


 

Complaints

 

Should you wish to register a formal complaint about our service, please submit an e-mail to complaints@mweb.com Please include full details of your complaint and include your full names and contact details.



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