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You're welcome to get in touch with us using the relevant contact details below.

MWEB Retail Stores

Clearwater Mall

Hendrik Potgieter Drive & Christiaan de Wet Road
Shop 37 (next to Pick n Pay clothing), Lower Level, Clearwater Mall
Strubensvalley, Roodepoort
Tel: 011 340 7270
Fax: 086 670 7069
Email: clearwaterstore@mweb.com

Operating hours
Mon-Thurs: 9am-7pm
Friday: 9am-9pm
Sat & Public Holidays: 9am-7pm
Sun: 9am - 5pm

Canal Walk Shopping Centre

Century Boulevard, Century City, Western Cape
Shop 117 - Pick 'n Pay / Entrance 4
Tel: 021 596 7770/ 1 / 2 /3
Fax: 021 552 6689
Email: canalwalkstore@mweb.com

Operating hours
Mon-Fri: 9am-9pm
Sat: 9am-9pm
Sun & Public Holidays: 9am - 9pm

Cresta Shopping Centre

Cnr. Beyers Naude and Weltevreden Rd, Cresta Ext. 4, Gauteng
Shop U223 - opp. Pick 'n Pay Clothing
Tel: 011 340 7481 / 011 340 7503
Fax: 011 678 4974
Email: crestastore@mweb.com

Operating hours
Mon–Thur: 9am – 6pm
Fridays: 9am – 7pm
Sat: 9am – 6pm
Sun & Public Holidays:  9am – 3pm

Eastgate Shopping Centre

43 Bradford Road, Bedfordview, Gauteng
Shop U75 - Next to Checkers / Entrance 4
Tel: 011 340 7172
Fax: 011 615 7891
Email: eastgatestore@mweb.com

Operating hours
Mon–Thur: 9am – 6pm
Friday: 9am – 9pm
Sat, Sun & Public Holidays:  9am – 5pm

The Pavilion

Jack Martens Drive, Westville, Kwazulu-Natal
Shop 322 - Cinema Level
Tel: 031 007 0026 / 021 596 7757
Fax: 031 265 5949
Email: pavilionstore@mweb.com

Operating hours
Mon-Sun & Public Holidays: 9am - 7pm



 


 

Department

Sales

Queries handled
  • If you are looking for access to the Internet or wish to subscribe to any MWEB product
  • Any product changes or upgrades
  • Product information
Telephone 087 700 5000
E-mail sales@mweb.com
Hours of operation

Monday to Friday 08h00 to 19h00
Saturday 08h00 to 17h00
Sunday Closed
Public Holidays 10h00 to 15h00

 

Department

Billing & Account Support

Queries handled
  • Account and admin related support
  • Updating of contract details
  • Telephonic booster purchases
Telephone 087 700 2121
Fax 087 700 2189
E-mail info@mweb.com
Queries handled

Billing support - new banking details, debtor's payments, failed payments and confirmation of debit-order / credit-card details, including expiry-date renewals

Telephone 087 700 2121
Fax 087 700 2154
E-mail billing@mweb.com
Hours of operation Monday - Friday 08h00 to 17h00

 

Department

Technical Support

Queries handled How to connect to the Internet, password-change requests, and any other problem that affects your e-mail or your Internet connection.
Telephone 087 700 0777
Fax 087 700 2777
E-mail technic@mweb.com
Hours of operation Monday - Saturday 08h00 - 22h00
Sundays 10h00 - 22h00
Public Holidays 08h00 - 22h00
Network Status Notices You can view constantly updated Network Status Notices
here on the Help Centre
or on this Twitter page. Click to join:
Or alternatively chat to MWEB Guy on Facebook or on Twitter

 

Department

MWEB Business

Queries handled Internet services for businesses. Services include Business e-mail, e-Commerce, Leased Lines and more.
Sales 087 700 0111
Technical Support 087 700 0222, option 1
24 hours a day, 7 days a week
Billing/Client Services 087 700 0222, option 2
E-mail Sales: business@mweb.com 
Billing/Client Services: customerservice@mwebbusiness.co.za
Technical Support: premier@mwebbusiness.co.za
Web site www.mwebbusiness.co.za
Hours of operation Monday - Friday 08h00 to 17h00

 

Complaints

Should you wish to register a formal complaint about our service, please submit an e-mail to complaints@mweb.com Please include full details of your complaint and include your full names and contact details.