MWEB Help Centre

ADSL

Guides

• Buyer's Guide
• How to switch to ADSL All Inclusive
• Setup
• Set up a Wi-Fi network with your ADSL Router
• Change the login details for accessing your router
• ADSL router setup guides

Info

• Settings

Frequently Asked Questions

Technical

• NEW! MWEB Speed Test
• How do I solve the most common ADSL problems?
• How do I use the wireless connection on my new ADSL router?
• I've been capped and I haven’t used my ADSL as much as your usage indicates - is your monitoring correct?
• Can I use my ADSL account from multiple locations?
• Why am I not able to dial up after I have reached my cap?

Security

• I haven't used as much ADSL data as you say - which sites did I visit?
• How is it possible that I have used my cap up so fast?
• How do I make my wireless hotspot secure?

Sales

• Why should I take Uncapped ADSL from MWEB and not from any other ISP?
• Can I purchase a Booster online?

Billing

• What do I need to know about my ADSL Billing?
• Can unused ADSL booster data be carried over to the next month?
• If I can carry over unused Booster data, why not unused base product?
• Why can't I change my ADSL booster option once I reach my cap?
• Why did you put me on Pay Per MB billing by default?
• Why is Pay Per MB more expensive than the Booster option?
• Why did you make my Pay Per MB Safety Lock as high as R1 100?
• Why have I been billed for a full month on my ADSL account, when I signed up on the 14th of the month?
• Why am I charged for half a month when I upgraded to ADSL on the 25th of the month?
• Why have I been disconnected? Why wasn’t I notified of arrears?
• Do I really have to buy a whole Booster when I reach my cap?
• I don’t have a credit card - why can’t I buy a Booster by adding it to my MWEB account?
• Someone has used up my ADSL cap without my consent - will you credit me with more bandwidth?

General

• What is ADSL line rental?
• I've been capped and I haven’t used my ADSL as much as your usage indicates - what’s going on?
• What should I choose - Pay Per MB or Boosters?
• How do I check my ADSL usage/cap?
• Why can't you just "throttle" my ADSL speed after I reach my cap?
• I disagree with your usage reports - to whom do I direct my query?
• Why does my ADSL download speed differ from day to day?