MWEB Help Centre

News Flash!

Whenever there's a temporary glitch with any of our upstream provider's networks, you can read about it right here on our new Network Status Notices page as well as our new MWEB Network Status Twitter feed - join now:

Top Frequently Asked Questions

What do I need to know about OTP?

Where can I see if there has been a service interruption or outage?

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Alternatively, please contact us.

All about RICA!: If you're a cellphone or data card owner, please take the time to find out how you can go about getting your SIM cards registered by RICA.

RICA yourself at the following Shoprite, Checkers, Checkers/Hyper and Shoprite/Checkers stores.

Alternatively, you could visit one of our MWEB Retail stores.
Beginner’s Guide: If you're new to the Internet, it can be pretty intimidating. Use MWEB's tutorials to find your way around.
Need Help Connecting to the Internet?: Getting online needn't be painful. Our Internet Access Products Help section offers easy assistance.
Need Help with an MWEB Service?: Need to know more about how an MWEB service works? Head over to our Value Added Services Help section.