MWEB Help Centre

News Flash!

Whenever there's a temporary glitch with any of our upstream providers' networks, you can read about it right here on our new Network Status Notices page as well as our new MWEB_ support Twitter feed - join now:

Top Frequently Asked Questions

What do I need to know about OTP?

Where can I see if there has been a service interruption or outage?

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Alternatively, please contact us.

All about RICA!: If you're a cellphone or data card owner, please take the time to find out how you can go about getting your SIM cards registered by RICA.
Beginner’s Guide: If you're new to the Internet, it can be pretty intimidating. Use MWEB's tutorials to find your way around.
Need Help Connecting to the Internet?: Getting online needn't be painful. Our Internet Access Products Help section offers easy assistance.
Need Help with an MWEB Service?: Need to know more about how an MWEB service works? Head over to our Value Added Services Help section.