Service Status Home

Service Status Notices

Please select one of tabs below to view the outages for a specific connectivity product. The information supplied below is accurate within a five minute time period. MWEB accepts no responsibility for the validity of this data as per the disclaimer below.

If your service is indicated as being affected by an outage we would kindly ask that you refrain from making telephonic contact with technical support staff as this places an unnecessary load on the contact center.  All detected outages are monitored and followed up on by dedicated staff and notifications are updated on an ongoing basis. 

We have also deployed systems that, where possible,  will  notify customers of outages impacting their services and send status updates via sms.

Outage No: 157536 - ADSL services in the sabie (013764) area may be inaccessible due to an outage. Logged on : 21-Nov 06:11

ADSL services in the sabie (013764) area may be inaccessible due to an outage. Logged on : 21-Nov 06:11

Start Date: 2017-11-21 06:11:05
End Date:
Status: Open

Outage No: 157535 - ADSL services in the zinkwazi beach (032485) area may be inaccessible due to an outage. Logged on : 21-Nov 06:11

ADSL services in the zinkwazi beach (032485) area may be inaccessible due to an outage. Logged on : 21-Nov 06:11

Start Date: 2017-11-21 06:11:05
End Date:
Status: Open

Outage No: 157534 - ADSL services in the rst4 - nalx (a62) (031764, 031767) area may be inaccessible due to an outage. Logged on : 21-Nov 05:56

ADSL services in the rst4 - nalx (a62) (031764, 031767) area may be inaccessible due to an outage. Logged on : 21-Nov 05:56

Start Date: 2017-11-21 05:56:05
End Date:
Status: Open

Outage No: 157533 - ADSL services in the woodlands sdc e16 msan 1 (011326, 011781, 011787, 011789, 011886) area may be inaccessible due to an outage. Logged on : 21-Nov 05:11

ADSL services in the woodlands sdc e16 msan 1 (011326, 011781, 011787, 011789, 011886) area may be inaccessible due to an outage. Logged on : 21-Nov 05:11

Start Date: 2017-11-21 05:11:06
End Date:
Status: Open

Outage No: 157532 - ADSL services in the naboomspruit msan 1 (014743) area may be inaccessible due to an outage. Logged on : 21-Nov 05:11

ADSL services in the naboomspruit msan 1 (014743) area may be inaccessible due to an outage. Logged on : 21-Nov 05:11

Start Date: 2017-11-21 05:11:06
End Date:
Status: Open

Outage No: 157531 - ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 21-Nov 03:11

ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 21-Nov 03:11

Start Date: 2017-11-21 03:11:05
End Date:
Status: Open

Outage No: 157517 - ADSL services in the gateway meridian a9a4a1 isam 1 (031566, 031584) area may be inaccessible due to an outage. Logged on : 20-Nov 23:26

ADSL services in the gateway meridian a9a4a1 isam 1 (031566, 031584) area may be inaccessible due to an outage. Logged on : 20-Nov 23:26

Start Date: 2017-11-20 23:26:05
End Date:
Status: Open

Outage No: 157512 - ADSL services in the jetpark west imax (011397, 011552, 011894) area may be inaccessible due to an outage. Logged on : 20-Nov 22:31

ADSL services in the jetpark west imax (011397, 011552, 011894) area may be inaccessible due to an outage. Logged on : 20-Nov 22:31

Start Date: 2017-11-20 22:31:05
End Date:
Status: Open

Outage No: 157507 - ADSL services in the jet park west msan 1 (011397, 011552) area may be inaccessible due to an outage. Logged on : 20-Nov 22:06

ADSL services in the jet park west msan 1 (011397, 011552) area may be inaccessible due to an outage. Logged on : 20-Nov 22:06

Start Date: 2017-11-20 22:06:05
End Date:
Status: Open

Outage No: 157506 - ADSL services in the witfield imax 01 (011392, 011823, 011826, 011892, 011894, 511826) area may be inaccessible due to an outage. Logged on : 20-Nov 22:06

ADSL services in the witfield imax 01 (011392, 011823, 011826, 011892, 011894, 511826) area may be inaccessible due to an outage. Logged on : 20-Nov 22:06

Start Date: 2017-11-20 22:06:05
End Date:
Status: Open

Outage No: 157492 - ADSL services in the kengies l4 msan (011465, 011467) area may be inaccessible due to an outage. Logged on : 20-Nov 17:51

ADSL services in the kengies l4 msan (011465, 011467) area may be inaccessible due to an outage. Logged on : 20-Nov 17:51

Start Date: 2017-11-20 17:51:05
End Date:
Status: Open

Outage No: 157488 - ADSL services in the doringkloof f17 msan (012667) area may be inaccessible due to an outage. Logged on : 20-Nov 17:26

ADSL services in the doringkloof f17 msan (012667) area may be inaccessible due to an outage. Logged on : 20-Nov 17:26

Start Date: 2017-11-20 17:26:05
End Date:
Status: Open

Outage No: 157465 - ADSL services in the sasolburg 2 (016973, 016976) area may be inaccessible due to an outage. Logged on : 20-Nov 12:36

ADSL services in the sasolburg 2 (016973, 016976) area may be inaccessible due to an outage. Logged on : 20-Nov 12:36

Start Date: 2017-11-20 12:36:05
End Date:
Status: Open

Outage No: 157460 - ADSL services in the rst1 - fgnd(d23) (012990-012991) area may be inaccessible due to an outage. Logged on : 20-Nov 11:11

ADSL services in the rst1 - fgnd(d23) (012990-012991) area may be inaccessible due to an outage. Logged on : 20-Nov 11:11

Start Date: 2017-11-20 11:11:06
End Date:
Status: Open

Outage No: 157454 - ADSL services in the st. winifreds (031916, 531916) area may be inaccessible due to an outage. Logged on : 20-Nov 09:11

ADSL services in the st. winifreds (031916, 531916) area may be inaccessible due to an outage. Logged on : 20-Nov 09:11

Start Date: 2017-11-20 09:11:06
End Date:
Status: Open

Outage No: 157449 - ADSL services in the st. winifreds 2 (031916) area may be inaccessible due to an outage. Logged on : 20-Nov 08:36

ADSL services in the st. winifreds 2 (031916) area may be inaccessible due to an outage. Logged on : 20-Nov 08:36

Start Date: 2017-11-20 08:36:05
End Date:
Status: Open

Outage No: 157435 - ADSL services in the kelvin msan 04 (011656, 011802, 011804) area may be inaccessible due to an outage. Logged on : 20-Nov 04:11

ADSL services in the kelvin msan 04 (011656, 011802, 011804) area may be inaccessible due to an outage. Logged on : 20-Nov 04:11

Start Date: 2017-11-20 04:11:06
End Date:
Status: Open

Outage No: 157239 - ADSL services in the linden imax 3 (011477, 011782, 011888) area may be inaccessible due to an outage. Logged on : 17-Nov 18:06

ADSL services in the linden imax 3 (011477, 011782, 011888) area may be inaccessible due to an outage. Logged on : 17-Nov 18:06

Start Date: 2017-11-17 18:06:50
End Date:
Status: Open

Outage No: 157527 - ADSL services in the voortrekkerhoogte 2 (012651) area may be inaccessible due to an outage. Logged on : 21-Nov 01:51 - Closed

ADSL services in the voortrekkerhoogte 2 (012651) area may be inaccessible due to an outage. Logged on : 21-Nov 01:51

Start Date: 2017-11-21 01:51:05
End Date:
Status: Closed

Outage No: 157526 - ADSL services in the pretoria north msan 03 (012542, 012546, 012565) area may be inaccessible due to an outage. Logged on : 21-Nov 00:16 - Closed

ADSL services in the pretoria north msan 03 (012542, 012546, 012565) area may be inaccessible due to an outage. Logged on : 21-Nov 00:16

Start Date: 2017-11-21 00:16:47
End Date:
Status: Closed

Outage No: 157525 - ADSL services in the theresapark msan 2 (012542) area may be inaccessible due to an outage. Logged on : 21-Nov 00:16 - Closed

ADSL services in the theresapark msan 2 (012542) area may be inaccessible due to an outage. Logged on : 21-Nov 00:16

Start Date: 2017-11-21 00:16:43
End Date:
Status: Closed

Outage No: 157518 - ADSL services in the ladybrand imax (051924) area may be inaccessible due to an outage. Logged on : 21-Nov 00:01 - Closed

ADSL services in the ladybrand imax (051924) area may be inaccessible due to an outage. Logged on : 21-Nov 00:01

Start Date: 2017-11-21 00:01:05
End Date:
Status: Closed

Outage No: 157380 - ADSL services in the secunda k9 msan 01 (017631, 017634) area may be inaccessible due to an outage. Logged on : 19-Nov 09:46 - Closed

ADSL services in the secunda k9 msan 01 (017631, 017634) area may be inaccessible due to an outage. Logged on : 19-Nov 09:46

Start Date: 2017-11-19 09:46:05
End Date:
Status: Closed

Outage No: 157344 - ADSL services in the houtbaai gpon 1 isam 10 area may be inaccessible due to an outage. Logged on : 19-Nov 01:56 - Closed

ADSL services in the houtbaai gpon 1 isam 10 area may be inaccessible due to an outage. Logged on : 19-Nov 01:56

Start Date: 2017-11-19 01:56:10
End Date:
Status: Closed

Outage No: 157342 - ADSL services in the pinetown gpon isam 01 area may be inaccessible due to an outage. Logged on : 19-Nov 01:56 - Closed

ADSL services in the pinetown gpon isam 01 area may be inaccessible due to an outage. Logged on : 19-Nov 01:56

Start Date: 2017-11-19 01:56:10
End Date:
Status: Closed

Outage No: 157340 - ADSL services in the faerie glen gpon msan 01 area may be inaccessible due to an outage. Logged on : 19-Nov 01:56 - Closed

ADSL services in the faerie glen gpon msan 01 area may be inaccessible due to an outage. Logged on : 19-Nov 01:56

Start Date: 2017-11-19 01:56:10
End Date:
Status: Closed

Outage No: 157337 - ADSL services in the parow isam 01 (021911, 021930, 021939) area may be inaccessible due to an outage. Logged on : 19-Nov 01:56 - Closed

ADSL services in the parow isam 01 (021911, 021930, 021939) area may be inaccessible due to an outage. Logged on : 19-Nov 01:56

Start Date: 2017-11-19 01:56:05
End Date:
Status: Closed

Outage No: 157320 - ADSL services in the hibberdene (039699) area may be inaccessible due to an outage. Logged on : 18-Nov 19:46 - Closed

ADSL services in the hibberdene (039699) area may be inaccessible due to an outage. Logged on : 18-Nov 19:46

Start Date: 2017-11-18 19:46:06
End Date:
Status: Closed

Outage No: 157262 - ADSL services in the orange grove 5 (011485, 011640, 011882, 011887) area may be inaccessible due to an outage. Logged on : 18-Nov 06:21 - Closed

ADSL services in the orange grove 5 (011485, 011640, 011882, 011887) area may be inaccessible due to an outage. Logged on : 18-Nov 06:21

Start Date: 2017-11-18 06:21:20
End Date:
Status: Closed

No new network status alerts have been reported for this access method.

Outage No: 156564 - MTN connection issue - error 628

MTN connection issue - error 628

Start Date: 2017-11-13 12:48:25
End Date:
Status: Open

No new network status alerts have been reported for this access method.

Outage No: 157280 - Fibre services in the FTTH:Vumatel:Greenside area may be inaccessible due to an outage. Logged on : 18-Nov 09:55

Fibre services in the FTTH:Vumatel:Greenside area may be inaccessible due to an outage. Logged on : 18-Nov 09:55

Start Date: 2017-11-18 09:55:16
End Date:
Status: Open

Outage No: 157241 - Fibre services in the FTTH:Vumatel:Umdloti KZN area may be inaccessible due to an outage. Logged on : 17-Nov 18:45

Fibre services in the FTTH:Vumatel:Umdloti KZN area may be inaccessible due to an outage. Logged on : 17-Nov 18:45

Start Date: 2017-11-17 18:45:10
End Date:
Status: Open

Outage No: 157238 - Fibre services in the FTTH:Vumatel:Bryanston area may be inaccessible due to an outage. Logged on : 17-Nov 17:53

Fibre services in the FTTH:Vumatel:Bryanston area may be inaccessible due to an outage. Logged on : 17-Nov 17:53

Start Date: 2017-11-17 17:53:40
End Date:
Status: Open

Outage No: 157125 - Fibre services in the FTTH:Vumatel:Westdene area may be inaccessible due to an outage. Logged on : 16-Nov 12:36

Fibre services in the FTTH:Vumatel:Westdene area may be inaccessible due to an outage. Logged on : 16-Nov 12:36

Start Date: 2017-11-16 12:36:55
End Date:
Status: Open

Outage No: 156966 - Fibre services in the FTTH:Vumatel:Parkhurst area may be inaccessible due to an outage. Logged on : 15-Nov 09:47

Fibre services in the FTTH:Vumatel:Parkhurst area may be inaccessible due to an outage. Logged on : 15-Nov 09:47

Start Date: 2017-11-15 09:47:00
End Date:
Status: Open

Outage No: 156567 - LTE-A usage being displayed incorrectly

LTE-A usage being displayed incorrectly. Engineers are attending

Start Date: 2017-11-13 13:13:55
End Date:
Status: Open

Outage No: 156970 - Fibre services in the FTTH:Vumatel:Roodekrans and Helderkruin area may be inaccessible due to an outage. Logged on : 15-Nov 10:32 - Closed

Fibre services in the FTTH:Vumatel:Roodekrans and Helderkruin area may be inaccessible due to an outage. Logged on : 15-Nov 10:32

Start Date: 2017-11-15 10:32:30
End Date:
Status: Closed

Outage No: 156951 - Fibre services in the FTTH:Vumatel:Arklow area may be inaccessible due to an outage. Logged on : 15-Nov 08:40 - Closed

Fibre services in the FTTH:Vumatel:Arklow area may be inaccessible due to an outage. Logged on : 15-Nov 08:40

Start Date: 2017-11-15 08:40:20
End Date:
Status: Closed

Outage No: 155031 - MMD Cellc connectivity problematic - Closed

MMD Cellc connectivity problematic

Start Date: 2017-10-26 08:20:30
End Date:
Status: Closed

Outage No: 154020 - Fibre services in the FTTH:Vumatel:Vorna Valley Midrand area may be inaccessible due to an outage. Logged on : 16-Oct 12:02 - Closed

Fibre services in the FTTH:Vumatel:Vorna Valley Midrand area may still be inaccessible due to an outage. Logged on : 16-Oct 12:02 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-10-16 12:02:10
End Date:
Status: Closed

Outage No: 153916 - Fibre services in the FTTH:Octotel:Mutual Heights Node in Lower Gardens, Cape Town area may be inaccessible due to an outage. Logged on : 15-Oct 13:36 - Closed

Fibre services in the FTTH:Octotel:Mutual Heights Node in Lower Gardens, Cape Town area may still be inaccessible due to an outage. Logged on : 15-Oct 13:36 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-10-15 13:36:40
End Date:
Status: Closed

Outage No: 153737 - Fibre services in the FTTH:Vumatel:Parkwood & Saxonwold area may be inaccessible due to an outage. Logged on : 13-Oct 20:03 - Closed

Fibre services in the FTTH:Vumatel:Parkwood & Saxonwold area may still be inaccessible due to an outage. Logged on : 13-Oct 20:03 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-10-13 20:03:51
End Date:
Status: Closed

Outage No: 153541 - Fibre services in the FTTH:Vumatel:Vorna valley area may be inaccessible due to an outage. Logged on : 12-Oct 08:40 - Closed

Fibre services in the FTTH:Vumatel:Vorna valley area may still be inaccessible due to an outage. Logged on : 12-Oct 08:40 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-10-12 08:40:10
End Date:
Status: Closed

Outage No: 152691 - Fibre services in the FTTH:Vumatel:Craigtowne area may be inaccessible due to an outage. Logged on : 07-Oct 15:30 - Closed

Fibre services in the FTTH:Vumatel:Craigtowne area may still be inaccessible due to an outage. Logged on : 07-Oct 15:30 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-10-07 15:30:50
End Date:
Status: Closed

Outage No: 150207 - Fibre services in the FTTH:Fibrehoods:Roodepoort area may be inaccessible due to an outage. Logged on : 08-Sep 18:06 - Closed

Fibre services in the FTTH:Fibrehoods:Roodepoort area may still be inaccessible due to an outage. Logged on : 08-Sep 18:06 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-09-08 18:06:45
End Date:
Status: Closed

Outage No: 147607 - Fibre services in the FTTH: Fibrehoods Sandton Glen complex down area may be inaccessible due to an outage. Logged on : 04-Aug 14:21 - Closed

Fibre services in the FTTH: Fibrehoods Sandton Glen complex down area may still be inaccessible due to an outage. Logged on : 04-Aug 14:21 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-08-04 14:21:41
End Date:
Status: Closed

Outage No: 146834 - Fibre services in the FTTH Vumatel : Tamboerskloof & Orangezight area may be inaccessible due to an outage. Logged on : 21-Jul 21:32 - Closed

Fibre services in the FTTH Vumatel : Tamboerskloof & Orangezight area may still be inaccessible due to an outage. Logged on : 21-Jul 21:32 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-07-21 21:32:15
End Date:
Status: Closed

Outage No: 145667 - Octotel maintenance causing and hour downtime between midnight and 3AM - Closed

Octotel maintenance causing and hour downtime between midnight and 3AM

Start Date: 2017-07-04 13:57:35
End Date:
Status: Closed

Outage No: 145576 - ADSL connectivity issues in the Kimberley and surrounding areas (053 & 054) - Closed

ADSL connectivity issues in the Kimberley and surrounding areas (053 & 054)

Start Date: 2017-07-03 14:58:15
End Date:
Status: Closed

Outage No: 145337 - Fibre outage affecting FTTH Octotel in the green point & sea point areas problemactic Updated on : 30-Jun 14:12 - Closed

Fibre services in the FTTH Octotel in the green point & sea point areas problemactic area may still be inaccessible due to an outage. Logged on : 30-Jun 08:40 Updated on : 30-Jun 14:12

Start Date: 2017-06-30 08:40:50
End Date:
Status: Closed

Outage No: 145204 - Fibrehoods members may experience slow speeds or data transfer issues. Our engineers are investigating. - Closed

Fibrehoods members may experience slow speeds or data transfer issues. Our engineers are investigating.

Start Date: 2017-06-27 17:49:36
End Date:
Status: Closed

Outage No: 144850 - Fibre services in the FTTH : Frogfoot : Constantia/Silverhurst area may be inaccessible due to an outage. Logged on : 20-Jun 22:07 - Closed

Fibre services in the FTTH : Frogfoot : Constantia/Silverhurst area may still be inaccessible due to an outage. Logged on : 20-Jun 22:07 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-06-20 22:07:37
End Date:
Status: Closed

Outage No: 144332 - MWEB members may experience difficulty accessing emails via the Zimbra online portal. Our engineers are investigating. - Closed

MWEB members may experience difficulty accessing emails via the Zimbra online portal. Our engineers are investigating.

Start Date: 2017-06-09 09:47:35
End Date:
Status: Closed

Outage No: 144262 - ${outageApi.getAffectedServices()} services in the Frogfoot fibre Constantia down for maintenance from 21.00 until 23.00 area may be inaccessible due to an outage. Logged on : 08-Jun 21:01 - Closed

${outageApi.getAffectedServices()} services in the Frogfoot fibre Constantia down for maintenance from 21.00 until 23.00 area may still be inaccessible due to an outage. Logged on : 08-Jun 21:01 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-06-08 21:01:15
End Date:
Status: Closed

Outage No: 143568 - Fibre services in the Vumatel Parkhurst down area may be inaccessible due to an outage. Logged on : 28-May 16:32 - Closed

Fibre services in the Vumatel Parkhurst down area may still be inaccessible due to an outage. Logged on : 28-May 16:32 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-05-28 16:32:45
End Date:
Status: Closed

Outage No: 142386 - Fibre services in the Mitsol Umhlanga fibre maintenance from 21:00 until 06:00 area may be inaccessible due to an outage. Logged on : 11-May 21:00 - Closed

Fibre services in the Mitsol Umhlanga fibre maintenance from 21:00 until 06:00 area may still be inaccessible due to an outage. Logged on : 11-May 21:00 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-05-11 21:00:00
End Date:
Status: Closed

Outage No: 134036 - .......... - Closed

..........

Start Date: 2017-01-03 18:15:15
End Date:
Status: Closed

Outage No: 125457 - .......... - Closed

..........

Start Date: 2016-09-30 08:17:05
End Date:
Status: Closed

Outage No: 124108 - Certain members may receive intermittent SMTP auth popups even though the login information is correct. This has been escalated. - Closed

Certain members may receive intermittent SMTP auth popups even though the login information is correct. This has been escalated.

Start Date: 2016-09-12 17:44:10
End Date:
Status: Closed

Disclaimer

This service is provided subject to MWEB's General Terms and Conditions, specifically sections 5.2, 5.3 and 6 thereof. MWEB will use reasonable endeavours to ensure that the service or information displayed is accurate, up to date and correct; however, information displayed is for convenience and MWEB does not guarantee that the service or information displayed is free of errors or interruptions, is accurate or correct, is up to date, is always available, is secure and reliable and information can therefore not be relied on or be used against MWEB. MWEB can take down, remove or amend the service or any information displayed without prior notice. Information displayed is proprietary to MWEB and may not be copied or used by any unauthorised third party.

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