Service Status Home

Service Status Notices

Please select one of tabs below to view the outages for a specific connectivity product. The information supplied below is accurate within a five minute time period. MWEB accepts no responsibility for the validity of this data as per the disclaimer below.

If your service is indicated as being affected by an outage we would kindly ask that you refrain from making telephonic contact with technical support staff as this places an unnecessary load on the contact center.  All detected outages are monitored and followed up on by dedicated staff and notifications are updated on an ongoing basis. 

We have also deployed systems that, where possible,  will  notify customers of outages impacting their services and send status updates via sms.

Outage No: 171227 - ADSL services in the naboomspruit msan 1 (014743) area may be inaccessible due to an outage. Logged on : 24-Apr 06:11

ADSL services in the naboomspruit msan 1 (014743) area may be inaccessible due to an outage. Logged on : 24-Apr 06:11

Start Date: 2018-04-24 06:11:05
End Date:
Status: Open

Outage No: 171225 - ADSL services in the potchefstroom a7a7 msan 1 (018293-018294, 018297) area may be inaccessible due to an outage. Logged on : 24-Apr 05:06

ADSL services in the potchefstroom a7a7 msan 1 (018293-018294, 018297) area may be inaccessible due to an outage. Logged on : 24-Apr 05:06

Start Date: 2018-04-24 05:06:05
End Date:
Status: Open

Outage No: 171223 - ADSL services in the moreleta park 2 (012997, 512997) area may be inaccessible due to an outage. Logged on : 24-Apr 04:06

ADSL services in the moreleta park 2 (012997, 512997) area may be inaccessible due to an outage. Logged on : 24-Apr 04:06

Start Date: 2018-04-24 04:06:06
End Date:
Status: Open

Outage No: 171220 - ADSL services in the la lucia isam 2 (031562, 031572) area may be inaccessible due to an outage. Logged on : 24-Apr 01:36

ADSL services in the la lucia isam 2 (031562, 031572) area may be inaccessible due to an outage. Logged on : 24-Apr 01:36

Start Date: 2018-04-24 01:36:05
End Date:
Status: Open

Outage No: 171217 - ADSL services in the polo pony isam 1 (031765, 031768) area may be inaccessible due to an outage. Logged on : 23-Apr 22:56

ADSL services in the polo pony isam 1 (031765, 031768) area may be inaccessible due to an outage. Logged on : 23-Apr 22:56

Start Date: 2018-04-23 22:56:05
End Date:
Status: Open

Outage No: 171198 - ADSL services in the benmore gardens msan 14 (011326, 011783-011784, 011883-011884) area may be inaccessible due to an outage. Logged on : 23-Apr 16:01

ADSL services in the benmore gardens msan 14 (011326, 011783-011784, 011883-011884) area may be inaccessible due to an outage. Logged on : 23-Apr 16:01

Start Date: 2018-04-23 16:01:05
End Date:
Status: Open

Outage No: 171180 - ADSL services in the mandlazini imax (035798) area may be inaccessible due to an outage. Logged on : 23-Apr 10:01 - Closed

ADSL services in the mandlazini imax (035798) area may be inaccessible due to an outage. Logged on : 23-Apr 10:01

Start Date: 2018-04-23 10:01:05
End Date:
Status: Closed

Outage No: 171178 - ADSL services in the nigel imax (011739, 011814) area may be inaccessible due to an outage. Logged on : 23-Apr 09:31 - Closed

ADSL services in the nigel imax (011739, 011814) area may be inaccessible due to an outage. Logged on : 23-Apr 09:31

Start Date: 2018-04-23 09:31:05
End Date:
Status: Closed

Outage No: 171162 - ADSL outage affecting multiple areas detected on 22-Apr 19:46 - Closed

ADSL services in the durbanville 1 (021975-021976, 021979, 521976), barrack street 5 (021461-021462), leeusig 8 (021422-021423), soutrivier 7 imax_2 (021447-021448), goodwood 3 imax_1, pinelands 5 imax_1 (021531), somerset west 4 (021850-021852, 521852), parow 1 (021911, 021930, 021939, 521911), barrack street 1 (021461-021462, 021465, 521461-521462, 521465), epping 3_imax_1 (021534), barrack street 8 imax_2, barrack street 6 (021462), kuilsrivier 1 (021903, 021906), paarl 1 (021870, 021872, 521872), barrack street 2 (021461-021462, 021465, 521461-521462, 521465), leeusig 7 (021422), durbanville 2 (021975-021976, 021979), soutrivier 6 imax_1 (021447-021448), somerset west 5 (021850-021852), stellenbosch 5 (021882-021883, 021886-021887, 521887), somerset west 2 (021850-021852), goodwood 2 (021591-021592, 521591), maitland 1 (021510-021511, 521510), durbanville 3 (021975-021976, 021979, 521975-521976, 521979), soutrivier 1 (021447-021448), soutrivier 4 (021447-021448, 521447-521448), rst1 - vrgp (022713, 022715, 022719), barrack street 7 imax_1, nsbr+r01, maitland 5 (021510-021511), rst2 - ptv03 (022931), yzerfontein (022451), riversdale (028713), soutrivier 5 (021447-021448), rst1 - usda(a25a2), let - uw01dwo001c (022784), rst2 - sty05, swellendam (028514), rst1 - swma(a19a1) (028514), ceres (023312, 023316), parow 2 (021911, 021930, 021939, 521930), rst3 - sswn(e8a6a) (021851-021852), gordons bay 2 (021856, 521856), sea point 13 (021434), swellendam, swellendam 3, riversdale (028713), leeusig 4 (021422-021424, 021426, 521422-521424, 521426), hanover park (021691-021692, 521692), NULL, NULL, kleinmond (028271), epping 1 (021534-021535, 521534-521535), paarden eiland m7, paarden eiland m8 (021510-021511), let - uw01dwo001c (022784), rst2 - sty05 (022736), soutrivier 2 (021421, 021447-021448), goodwood 6 imax_6 (021591), voelklip (028314), goodwood 2 (021591-021592), soutrivier isam 14 (021447) area may be inaccessible due to an outage. Logged on : 22-Apr 19:46

Start Date: 2018-04-22 19:46:10
End Date:
Status: Closed

Outage No: 171126 - ADSL services in the verulam c10 isam 01 (032533, 032541) area may be inaccessible due to an outage. Logged on : 22-Apr 08:51 - Closed

ADSL services in the verulam c10 isam 01 (032533, 032541) area may be inaccessible due to an outage. Logged on : 22-Apr 08:51

Start Date: 2018-04-22 08:51:05
End Date:
Status: Closed

Outage No: 171115 - ADSL services in the houtbaai gpon 1 isam 10 area may be inaccessible due to an outage. Logged on : 22-Apr 01:56 - Closed

ADSL services in the houtbaai gpon 1 isam 10 area may be inaccessible due to an outage. Logged on : 22-Apr 01:56

Start Date: 2018-04-22 01:56:11
End Date:
Status: Closed

Outage No: 171113 - ADSL services in the elardus park gpon msan 01 area may be inaccessible due to an outage. Logged on : 22-Apr 01:56 - Closed

ADSL services in the elardus park gpon msan 01 area may be inaccessible due to an outage. Logged on : 22-Apr 01:56

Start Date: 2018-04-22 01:56:10
End Date:
Status: Closed

Outage No: 171064 - ADSL services in the amalinda (043741, 543741) area may be inaccessible due to an outage. Logged on : 21-Apr 03:56 - Closed

ADSL services in the amalinda (043741, 543741) area may be inaccessible due to an outage. Logged on : 21-Apr 03:56

Start Date: 2018-04-21 03:56:11
End Date:
Status: Closed

Outage No: 171062 - ADSL services in the caledon (028212, 028214) area may be inaccessible due to an outage. Logged on : 21-Apr 00:16 - Closed

ADSL services in the caledon (028212, 028214) area may be inaccessible due to an outage. Logged on : 21-Apr 00:16

Start Date: 2018-04-21 00:16:11
End Date:
Status: Closed

Outage No: 171020 - ADSL services in the erasmia imax (012370, 012374) area may be inaccessible due to an outage. Logged on : 20-Apr 03:41 - Closed

ADSL services in the erasmia imax (012370, 012374) area may be inaccessible due to an outage. Logged on : 20-Apr 03:41

Start Date: 2018-04-20 03:41:05
End Date:
Status: Closed

Outage No: 171014 - ADSL services in the overport 4 (031207-031209) area may be inaccessible due to an outage. Logged on : 20-Apr 01:01 - Closed

ADSL services in the overport 4 (031207-031209) area may be inaccessible due to an outage. Logged on : 20-Apr 01:01

Start Date: 2018-04-20 01:01:15
End Date:
Status: Closed

Outage No: 171012 - ADSL services in the alberton a28a2 msan 01 (011869, 011907) area may be inaccessible due to an outage. Logged on : 19-Apr 23:51 - Closed

ADSL services in the alberton a28a2 msan 01 (011869, 011907) area may be inaccessible due to an outage. Logged on : 19-Apr 23:51

Start Date: 2018-04-19 23:51:05
End Date:
Status: Closed

Outage No: 170968 - ADSL services in the mayfair msan 06 (011024, 011830, 011837, 011839) area may be inaccessible due to an outage. Logged on : 19-Apr 07:11 - Closed

ADSL services in the mayfair msan 06 (011024, 011830, 011837, 011839) area may be inaccessible due to an outage. Logged on : 19-Apr 07:11

Start Date: 2018-04-19 07:11:05
End Date:
Status: Closed

Outage No: 170963 - ADSL services in the salt rock isam 1 (nsrk:04) (032525) area may be inaccessible due to an outage. Logged on : 19-Apr 00:16 - Closed

ADSL services in the salt rock isam 1 (nsrk:04) (032525) area may be inaccessible due to an outage. Logged on : 19-Apr 00:16

Start Date: 2018-04-19 00:16:13
End Date:
Status: Closed

Outage No: 170920 - ADSL services in the waterkloof sdc c28u msan 1 (012340, 012346, 012460) area may be inaccessible due to an outage. Logged on : 17-Apr 23:11 - Closed

ADSL services in the waterkloof sdc c28u msan 1 (012340, 012346, 012460) area may be inaccessible due to an outage. Logged on : 17-Apr 23:11

Start Date: 2018-04-17 23:11:10
End Date:
Status: Closed

Outage No: 170919 - ADSL services in the prince albert imax (023541) area may be inaccessible due to an outage. Logged on : 17-Apr 23:11 - Closed

ADSL services in the prince albert imax (023541) area may be inaccessible due to an outage. Logged on : 17-Apr 23:11

Start Date: 2018-04-17 23:11:05
End Date:
Status: Closed

Outage No: 170918 - ADSL services in the erasmusrand msan 02 (012347) area may be inaccessible due to an outage. Logged on : 17-Apr 23:11 - Closed

ADSL services in the erasmusrand msan 02 (012347) area may be inaccessible due to an outage. Logged on : 17-Apr 23:11

Start Date: 2018-04-17 23:11:05
End Date:
Status: Closed

Outage No: 170800 - ADSL services in the swellendam (028514) area may be inaccessible due to an outage. Logged on : 16-Apr 01:06 - Closed

ADSL services in the swellendam (028514) area may be inaccessible due to an outage. Logged on : 16-Apr 01:06

Start Date: 2018-04-16 01:06:23
End Date:
Status: Closed

Outage No: 170793 - ADSL services in the rst1 - hayu(b14a2u) (012340, 012346, 012460) area may be inaccessible due to an outage. Logged on : 15-Apr 20:36 - Closed

ADSL services in the rst1 - hayu(b14a2u) (012340, 012346, 012460) area may be inaccessible due to an outage. Logged on : 15-Apr 20:36

Start Date: 2018-04-15 20:36:05
End Date:
Status: Closed

Outage No: 170771 - ADSL services in the waterkloof sdc c28u msan 1 (012340, 012346, 012460) area may be inaccessible due to an outage. Logged on : 15-Apr 17:11 - Closed

ADSL services in the waterkloof sdc c28u msan 1 (012340, 012346, 012460) area may be inaccessible due to an outage. Logged on : 15-Apr 17:11

Start Date: 2018-04-15 17:11:06
End Date:
Status: Closed

Outage No: 170699 - ADSL services in the florida msan 06 (011472, 011672, 011674) area may be inaccessible due to an outage. Logged on : 15-Apr 08:16 - Closed

ADSL services in the florida msan 06 (011472, 011672, 011674) area may be inaccessible due to an outage. Logged on : 15-Apr 08:16

Start Date: 2018-04-15 08:16:06
End Date:
Status: Closed

Outage No: 170689 - ADSL services in the la lucia e17 isam 2 (031562, 031572) area may be inaccessible due to an outage. Logged on : 15-Apr 05:06 - Closed

ADSL services in the la lucia e17 isam 2 (031562, 031572) area may be inaccessible due to an outage. Logged on : 15-Apr 05:06

Start Date: 2018-04-15 05:06:05
End Date:
Status: Closed

Outage No: 170686 - ADSL services in the la lucia e17 isam 2 (031562, 031572) area may be inaccessible due to an outage. Logged on : 15-Apr 02:41 - Closed

ADSL services in the la lucia e17 isam 2 (031562, 031572) area may be inaccessible due to an outage. Logged on : 15-Apr 02:41

Start Date: 2018-04-15 02:41:06
End Date:
Status: Closed

Outage No: 170685 - ADSL services in the la lucia e17 isam 1 (031562-031563, 031572) area may be inaccessible due to an outage. Logged on : 15-Apr 02:41 - Closed

ADSL services in the la lucia e17 isam 1 (031562-031563, 031572) area may be inaccessible due to an outage. Logged on : 15-Apr 02:41

Start Date: 2018-04-15 02:41:06
End Date:
Status: Closed

No new network status alerts have been reported for this access method.

No new network status alerts have been reported for this access method.

No new network status alerts have been reported for this access method.

Outage No: 170367 - Mweb faxmail not sending faxes

Mweb faxmail not sending faxes

Start Date: 2018-04-10 11:43:30
End Date:
Status: Open

Outage No: 169060 - LTE usage for Rain & CellC not reflecting the correct data totals.

LTE usage for Rain & CellC not reflecting the correct data totals.

Start Date: 2018-03-25 13:38:51
End Date:
Status: Open

Outage No: 170945 - Fibre services in the FTTH: Vumatel fibre break - Roodepoort area may be inaccessible due to an outage. Logged on : 18-Apr 15:40 - Closed

Fibre services in the FTTH: Vumatel fibre break - Roodepoort area may be inaccessible due to an outage. Logged on : 18-Apr 15:40

Start Date: 2018-04-18 15:40:50
End Date:
Status: Closed

Outage No: 170579 - Fibre services in the FTTH:Octotel:Harfield area may be inaccessible due to an outage. Logged on : 13-Apr 16:00 - Closed

Fibre services in the FTTH:Octotel:Harfield area may be inaccessible due to an outage. Logged on : 13-Apr 16:00

Start Date: 2018-04-13 16:00:05
End Date:
Status: Closed

Outage No: 170368 - Fibre services in the Octotel - Rondebosch area may be inaccessible due to an outage. Logged on : 10-Apr 11:50 - Closed

Fibre services in the Octotel - Rondebosch area may be inaccessible due to an outage. Logged on : 10-Apr 11:50

Start Date: 2018-04-10 11:50:36
End Date:
Status: Closed

Outage No: 170333 - Fibre services in the FTTH:Vumatel:Merrick area may be inaccessible due to an outage. Logged on : 09-Apr 18:25 - Closed

Fibre services in the FTTH:Vumatel:Merrick area may be inaccessible due to an outage. Logged on : 09-Apr 18:25

Start Date: 2018-04-09 18:25:25
End Date:
Status: Closed

Outage No: 169887 - Fibre services in the FTTH: Vumatel fibre break - Ballito area may be inaccessible due to an outage. Logged on : 03-Apr 07:40 - Closed

Fibre services in the FTTH: Vumatel fibre break - Ballito area may be inaccessible due to an outage. Logged on : 03-Apr 07:40

Start Date: 2018-04-03 07:40:10
End Date:
Status: Closed

Outage No: 169657 - Fibre services in the FTTH:Vumatel:Dainfern&Fourways area may be inaccessible due to an outage. Logged on : 30-Mar 13:56 - Closed

Fibre services in the FTTH:Vumatel:Dainfern&Fourways area may be inaccessible due to an outage. Logged on : 30-Mar 13:56

Start Date: 2018-03-30 13:56:55
End Date:
Status: Closed

Outage No: 169569 - Fibre services in the FTTH:Vumatel:Constantia Kloof area may be inaccessible due to an outage. Logged on : 28-Mar 17:17 - Closed

Fibre services in the FTTH:Vumatel:Constantia Kloof area may be inaccessible due to an outage. Logged on : 28-Mar 17:17

Start Date: 2018-03-28 17:17:35
End Date:
Status: Closed

Outage No: 169309 - We are currently experiencing a telephony problem and our engineers are attending to it. We apologise for the inconvenience caused. - Closed

We are currently experiencing a telephony problem and our engineers are attending to it. We apologise for the inconvenience caused.

Start Date: 2018-03-26 12:50:55
End Date:
Status: Closed

Outage No: 169052 - Fibre services in the Fibre Break:Vumatel:Gallo Manor area may be inaccessible due to an outage. Logged on : 22-Mar 11:13 - Closed

Fibre services in the Fibre Break:Vumatel:Gallo Manor area may be inaccessible due to an outage. Logged on : 22-Mar 11:13

Start Date: 2018-03-22 11:13:25
End Date:
Status: Closed

Outage No: 169051 - Fibre services in the FTTH:Vumatel:Vierlanden, Cape Town area may be inaccessible due to an outage. Logged on : 22-Mar 11:12 - Closed

Fibre services in the FTTH:Vumatel:Vierlanden, Cape Town area may be inaccessible due to an outage. Logged on : 22-Mar 11:12

Start Date: 2018-03-22 11:12:20
End Date:
Status: Closed

Outage No: 169008 - Fibre outage affecting Fibre Break:Vumatel:Dainfern resolved on ${outageApi.getOutageResolutionDate()} at ${outageApi.getOutageResolutionTime()} - Closed

Fibre services in the Fibre Break:Vumatel:Dainfern area may be inaccessible due to an outage. Logged on : 21-Mar 10:29 Closed on : ${outageApi.getOutageResolutionDate()} ${outageApi.getOutageResolutionTime()}

Start Date: 2018-03-21 10:29:25
End Date:
Status: Closed

Outage No: 168331 - Fibre services in the FTTH:Vumatel:Northriding area may be inaccessible due to an outage. Logged on : 12-Mar 09:01 - Closed

Fibre services in the FTTH:Vumatel:Northriding area may be inaccessible due to an outage. Logged on : 12-Mar 09:01

Start Date: 2018-03-12 09:01:46
End Date:
Status: Closed

Outage No: 167895 - Fibre services in the FTTH:Vumatel:Dainfern area may be inaccessible due to an outage. Logged on : 05-Mar 09:32 - Closed

Fibre services in the FTTH:Vumatel:Dainfern area may be inaccessible due to an outage. Logged on : 05-Mar 09:32

Start Date: 2018-03-05 09:32:30
End Date:
Status: Closed

Outage No: 167729 - .......... - Closed

..........

Start Date: 2018-03-03 09:29:31
End Date:
Status: Closed

Outage No: 167221 - Fibre services in the FTTH:Vumatel-Fibrehoods:Radiokop area may be inaccessible due to an outage. Logged on : 25-Feb 10:37 - Closed

Fibre services in the FTTH:Vumatel-Fibrehoods:Radiokop area may be inaccessible due to an outage. Logged on : 25-Feb 10:37

Start Date: 2018-02-25 10:37:35
End Date:
Status: Closed

Outage No: 165945 - Fibre services in the FTTH:Vumatel:Robindale area may be inaccessible due to an outage. Logged on : 09-Feb 13:49 - Closed

Fibre services in the FTTH:Vumatel:Robindale area may be inaccessible due to an outage. Logged on : 09-Feb 13:49

Start Date: 2018-02-09 13:49:15
End Date:
Status: Closed

Outage No: 165331 - Fibre services in the FTTH:Vumatel:3rd Avenue Highbury, Killarney area may be inaccessible due to an outage. Logged on : 02-Feb 08:56 - Closed

Fibre services in the FTTH:Vumatel:3rd Avenue Highbury, Killarney area may be inaccessible due to an outage. Logged on : 02-Feb 08:56

Start Date: 2018-02-02 08:56:15
End Date:
Status: Closed

Outage No: 165039 - Fibre services in the FTTH:Vumatel:Meadowhurst area may be inaccessible due to an outage. Logged on : 29-Jan 18:16 - Closed

Fibre services in the FTTH:Vumatel:Meadowhurst area may be inaccessible due to an outage. Logged on : 29-Jan 18:16

Start Date: 2018-01-29 18:16:20
End Date:
Status: Closed

Outage No: 164797 - Fibre services in the FTTH:Vumatel:Arklow area may be inaccessible due to an outage. Logged on : 26-Jan 08:34 - Closed

Fibre services in the FTTH:Vumatel:Arklow area may be inaccessible due to an outage. Logged on : 26-Jan 08:34

Start Date: 2018-01-26 08:34:35
End Date:
Status: Closed

Outage No: 164437 - Fibre services in the Vumatel:FTTH:Forest Hills area may be inaccessible due to an outage. Logged on : 23-Jan 07:41 - Closed

Fibre services in the Vumatel:FTTH:Forest Hills area may be inaccessible due to an outage. Logged on : 23-Jan 07:41

Start Date: 2018-01-23 07:41:36
End Date:
Status: Closed

Outage No: 164366 - Fibre services in the ftth:vumatel:Melville and Westdene area may be inaccessible due to an outage. Logged on : 22-Jan 09:26 - Closed

Fibre services in the ftth:vumatel:Melville and Westdene area may be inaccessible due to an outage. Logged on : 22-Jan 09:26

Start Date: 2018-01-22 09:26:25
End Date:
Status: Closed

Outage No: 163539 - Fibre services in the FTTH:Vumatel:Ballito area may be inaccessible due to an outage. Logged on : 11-Jan 13:16 - Closed

Fibre services in the FTTH:Vumatel:Ballito area may be inaccessible due to an outage. Logged on : 11-Jan 13:16

Start Date: 2018-01-11 13:16:35
End Date:
Status: Closed

Outage No: 163158 - Fibre services in the FTTH:Vumatel:Weltevreden Park area may be inaccessible due to an outage. Logged on : 04-Jan 07:57 - Closed

Fibre services in the FTTH:Vumatel:Weltevreden Park area may be inaccessible due to an outage. Logged on : 04-Jan 07:57

Start Date: 2018-01-04 07:57:10
End Date:
Status: Closed

Outage No: 163138 - Fibre services in the FTTH:Vumatel:Parktown North area may be inaccessible due to an outage. Logged on : 03-Jan 19:12 - Closed

Fibre services in the FTTH:Vumatel:Parktown North area may be inaccessible due to an outage. Logged on : 03-Jan 19:12

Start Date: 2018-01-03 19:12:21
End Date:
Status: Closed

Outage No: 163122 - Fibre services in the FTTH:Vumatel:Blairgowrie area may be inaccessible due to an outage. Logged on : 03-Jan 10:41 - Closed

Fibre services in the FTTH:Vumatel:Blairgowrie area may be inaccessible due to an outage. Logged on : 03-Jan 10:41

Start Date: 2018-01-03 10:41:40
End Date:
Status: Closed

Outage No: 163027 - Fibre services in the FTTH:Vumatel:Linden area may be inaccessible due to an outage. Logged on : 01-Jan 10:59 - Closed

Fibre services in the FTTH:Vumatel:Linden area may be inaccessible due to an outage. Logged on : 01-Jan 10:59

Start Date: 2018-01-01 10:59:05
End Date:
Status: Closed

Outage No: 161828 - Fibre services in the FTTH:Vumatel:Bryanston East area may be inaccessible due to an outage. Logged on : 21-Dec 13:55 - Closed

Fibre services in the FTTH:Vumatel:Bryanston East area may be inaccessible due to an outage. Logged on : 21-Dec 13:55

Start Date: 2017-12-21 13:55:55
End Date:
Status: Closed

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This service is provided subject to MWEB's General Terms and Conditions, specifically sections 5.2, 5.3 and 6 thereof. MWEB will use reasonable endeavours to ensure that the service or information displayed is accurate, up to date and correct; however, information displayed is for convenience and MWEB does not guarantee that the service or information displayed is free of errors or interruptions, is accurate or correct, is up to date, is always available, is secure and reliable and information can therefore not be relied on or be used against MWEB. MWEB can take down, remove or amend the service or any information displayed without prior notice. Information displayed is proprietary to MWEB and may not be copied or used by any unauthorised third party.

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