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Service Status Notices

Please select one of tabs below to view the outages for a specific connectivity product. The information supplied below is accurate within a five minute time period. MWEB accepts no responsibility for the validity of this data as per the disclaimer below.

If your service is indicated as being affected by an outage we would kindly ask that you refrain from making telephonic contact with technical support staff as this places an unnecessary load on the contact center.  All detected outages are monitored and followed up on by dedicated staff and notifications are updated on an ongoing basis. 

We have also deployed systems that, where possible,  will  notify customers of outages impacting their services and send status updates via sms.

Outage No: 122926 - ADSL outage affecting alberton 5 (011869, 011907) detected on 28-Aug at 06:31

ADSL services in the alberton 5 (011869, 011907) area may be inaccessible due to an outage. Logged on : 28-Aug 06:31

Start Date: 2016-08-28 06:31:27
End Date:
Status: Open

Outage No: 122925 - ADSL outage affecting alberton imax 1 (011869, 011907, 511869) detected on 28-Aug at 06:31

ADSL services in the alberton imax 1 (011869, 011907, 511869) area may be inaccessible due to an outage. Logged on : 28-Aug 06:31

Start Date: 2016-08-28 06:31:25
End Date:
Status: Open

Outage No: 122924 - ADSL outage affecting sunward park 1 (011896, 011913), pieter uys (011869, 011907), brackendowns (011868, 011900, 511868, 511900), sunward park 2 (011896, 011913, 511913), alberton 2 (011869, 011907), boksburg (011892, 011917), witfield (011823, 011826), alberton 4 (011869, 011907, 511869), wadeville 1 (011824, 011827), albermarle 2 (011865, 011902), albermarle 1 (011865, 011902), wadeville 2 (011824, 011827), michelle (011869, 011907), rst1 - naut (011867), alberton 1 (011869, 011907, 511869), alrode 2 (011864, 011908), meyersdal 2 (011867, 511867), brackendowns 2 (011868, 011900, 511900), rst1 - umco(e7a1) (011869, 011907), alrode 1 (011864, 011908), lamp street, eastrand mall 2 (011823), edenway 2 (011915), sigma and barlow (011873), westgate (011768), rst1 - dlcs(d2a3ab) (011867), michelle 2 (011869, 011907), bardene 3 (011894, 011918, 511894), bardene 2 (000111, 011894, 011918, 511841, 511894, 511918), barbara road (011822, 011828), rst1 - umce(e19) (011869, 011907), rst1 - umbq (011894, 011918), hout baai (011869, 011907), elspark (011893, 011916), germiston 2 (011825, 011872-011873), germiston 1 (011825, 011872-011873, 511872), king fisher, rst1 - vchm (011901), first and second (011824, 011827), palm ridge imax (011904), rst1 - bsdr (011903), helston (011907), reiger park (011910), rst1 - umbk (011894), boksburg 2 (011892, 011917), albermarle imax 3 (011865, 011902), sunward park imax 2 (011896, 011913), alrode imax 1 (011864, 011908), alberton imax 1 (011869, 011907), meyersdal imax (011867), eastleigh imax (011452), witfield imax 02 (011823, 011826), wannenburg imax (011822, 011828), witfield imax 01 (011823, 011826), alberton 5 (011869, 011907), bardene 4 (011894, 011918), germiston imax 1 (011825, 011872-011873), sunward park imax 1 (011896, 011913), wannenberg imax 4 (011822, 011828, 511822, 511828), kingfisher remote imax 1 (011867), lamp street imax (011827), rand airport imax, katlehong imax (011860, 011905), spruitview imax (011866), lake street imax, lake road dcs (011824, 011827), tunney, rondebult 2 (011862), rondebult (011862), vosloorus east imax (011863), bardene 5 (011894, 011918), rst1 - seum(a27a1) (011822, 011828), rst1 - raeu (011867), wannenburg 2 (011822, 011828), witfield 2 (011823, 011826, 511823, 511826), pomona 2 (011396, 011979), wannenburg 2, kliprivier (011903), nhlapho imax (011909), meyersdal 1 (011867, 511867), spruitview (011866), NULL, palm ridge imax (011904), jan smuts, wadeville 1 (011824, 011827), sunward park 2 (011896, 011913), sunward park 1 (011896, 011913, 511896), boksburg (011892, 011914, 011917, 511892, 511917), rst1 - umbq (011918), meyersdal 2 (011867), rondebult 2 (011862), alberton 2 (011869, 011907, 511869), westgate, jan smuts, alberton 1 (011869, 011907), pump station (011868), trichardt (011907), rst1 - dlcs(d2a3ab), bardene 2 (011894, 011918, 511894, 911894), brackendowns (011868, 011900), pieter uys (011869, 011907), michelle 2 (011869, 011907), albermarle 1 (011865, 011902), first and second (011824, 011827), rst1 - bsdr (011903), rst1 - umce(e19) (011869, 011907), rst1 - umbq (011894, 011918), rst1 - seum(a27a1) (011822, 011828), alrode 2 (011864, 011908), helston (011869, 011907), michelle (011869, 011907), rst1 - dlcs(d2a3ab) (011867), alrode 1 (011864, 011908), alberton imax 1 detected on 28-Aug at 06:31

ADSL services in the sunward park 1 (011896, 011913), pieter uys (011869, 011907), brackendowns (011868, 011900, 511868, 511900), sunward park 2 (011896, 011913, 511913), alberton 2 (011869, 011907), boksburg (011892, 011917), witfield (011823, 011826), alberton 4 (011869, 011907, 511869), wadeville 1 (011824, 011827), albermarle 2 (011865, 011902), albermarle 1 (011865, 011902), wadeville 2 (011824, 011827), michelle (011869, 011907), rst1 - naut (011867), alberton 1 (011869, 011907, 511869), alrode 2 (011864, 011908), meyersdal 2 (011867, 511867), brackendowns 2 (011868, 011900, 511900), rst1 - umco(e7a1) (011869, 011907), alrode 1 (011864, 011908), lamp street, eastrand mall 2 (011823), edenway 2 (011915), sigma and barlow (011873), westgate (011768), rst1 - dlcs(d2a3ab) (011867), michelle 2 (011869, 011907), bardene 3 (011894, 011918, 511894), bardene 2 (000111, 011894, 011918, 511841, 511894, 511918), barbara road (011822, 011828), rst1 - umce(e19) (011869, 011907), rst1 - umbq (011894, 011918), hout baai (011869, 011907), elspark (011893, 011916), germiston 2 (011825, 011872-011873), germiston 1 (011825, 011872-011873, 511872), king fisher, rst1 - vchm (011901), first and second (011824, 011827), palm ridge imax (011904), rst1 - bsdr (011903), helston (011907), reiger park (011910), rst1 - umbk (011894), boksburg 2 (011892, 011917), albermarle imax 3 (011865, 011902), sunward park imax 2 (011896, 011913), alrode imax 1 (011864, 011908), alberton imax 1 (011869, 011907), meyersdal imax (011867), eastleigh imax (011452), witfield imax 02 (011823, 011826), wannenburg imax (011822, 011828), witfield imax 01 (011823, 011826), alberton 5 (011869, 011907), bardene 4 (011894, 011918), germiston imax 1 (011825, 011872-011873), sunward park imax 1 (011896, 011913), wannenberg imax 4 (011822, 011828, 511822, 511828), kingfisher remote imax 1 (011867), lamp street imax (011827), rand airport imax, katlehong imax (011860, 011905), spruitview imax (011866), lake street imax, lake road dcs (011824, 011827), tunney, rondebult 2 (011862), rondebult (011862), vosloorus east imax (011863), bardene 5 (011894, 011918), rst1 - seum(a27a1) (011822, 011828), rst1 - raeu (011867), wannenburg 2 (011822, 011828), witfield 2 (011823, 011826, 511823, 511826), pomona 2 (011396, 011979), wannenburg 2, kliprivier (011903), nhlapho imax (011909), meyersdal 1 (011867, 511867), spruitview (011866), NULL, palm ridge imax (011904), jan smuts, wadeville 1 (011824, 011827), sunward park 2 (011896, 011913), sunward park 1 (011896, 011913, 511896), boksburg (011892, 011914, 011917, 511892, 511917), rst1 - umbq (011918), meyersdal 2 (011867), rondebult 2 (011862), alberton 2 (011869, 011907, 511869), westgate, jan smuts, alberton 1 (011869, 011907), pump station (011868), trichardt (011907), rst1 - dlcs(d2a3ab), bardene 2 (011894, 011918, 511894, 911894), brackendowns (011868, 011900), pieter uys (011869, 011907), michelle 2 (011869, 011907), albermarle 1 (011865, 011902), first and second (011824, 011827), rst1 - bsdr (011903), rst1 - umce(e19) (011869, 011907), rst1 - umbq (011894, 011918), rst1 - seum(a27a1) (011822, 011828), alrode 2 (011864, 011908), helston (011869, 011907), michelle (011869, 011907), rst1 - dlcs(d2a3ab) (011867), alrode 1 (011864, 011908), alberton imax 1 area may be inaccessible due to an outage. Logged on : 28-Aug 06:31

Start Date: 2016-08-28 06:31:20
End Date:
Status: Open

Outage No: 122923 - ADSL outage affecting rst1 - nuge(a45a1) (032947) detected on 28-Aug at 05:36

ADSL services in the rst1 - nuge(a45a1) (032947) area may be inaccessible due to an outage. Logged on : 28-Aug 05:36

Start Date: 2016-08-28 05:36:05
End Date:
Status: Open

Outage No: 122920 - ADSL outage affecting vanrhynsdorp (027219) detected on 28-Aug at 03:11

ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 28-Aug 03:11

Start Date: 2016-08-28 03:11:05
End Date:
Status: Open

Outage No: 122917 - ADSL outage affecting hillcrest isam 4 (031765) detected on 28-Aug at 01:51

ADSL services in the hillcrest isam 4 (031765) area may be inaccessible due to an outage. Logged on : 28-Aug 01:51

Start Date: 2016-08-28 01:51:17
End Date:
Status: Open

Outage No: 122916 - ADSL outage affecting muizenberg c21a2 isam 1 (021709, 021788) detected on 28-Aug at 01:51

ADSL services in the muizenberg c21a2 isam 1 (021709, 021788) area may be inaccessible due to an outage. Logged on : 28-Aug 01:51

Start Date: 2016-08-28 01:51:16
End Date:
Status: Open

Outage No: 122915 - ADSL outage affecting newlands msan 01 (011477, 011534, 011673) detected on 28-Aug at 01:51

ADSL services in the newlands msan 01 (011477, 011534, 011673) area may be inaccessible due to an outage. Logged on : 28-Aug 01:51

Start Date: 2016-08-28 01:51:15
End Date:
Status: Open

Outage No: 122914 - ADSL outage affecting durban north sdc b6a1 isam (031563-031564, 031573) detected on 28-Aug at 01:51

ADSL services in the durban north sdc b6a1 isam (031563-031564, 031573) area may be inaccessible due to an outage. Logged on : 28-Aug 01:51

Start Date: 2016-08-28 01:51:11
End Date:
Status: Open

Outage No: 122913 - ADSL outage affecting durbanville sdc l6 isam 1 (021975-021976, 021979) detected on 28-Aug at 01:51

ADSL services in the durbanville sdc l6 isam 1 (021975-021976, 021979) area may be inaccessible due to an outage. Logged on : 28-Aug 01:51

Start Date: 2016-08-28 01:51:11
End Date:
Status: Open

Outage No: 122912 - ADSL outage affecting baronetcy sdc q8 isam 1 (021558-021559) detected on 28-Aug at 01:51

ADSL services in the baronetcy sdc q8 isam 1 (021558-021559) area may be inaccessible due to an outage. Logged on : 28-Aug 01:51

Start Date: 2016-08-28 01:51:10
End Date:
Status: Open

Outage No: 122911 - ADSL outage affecting george 1 (044873-044874, 044884) detected on 28-Aug at 01:51

ADSL services in the george 1 (044873-044874, 044884) area may be inaccessible due to an outage. Logged on : 28-Aug 01:51

Start Date: 2016-08-28 01:51:05
End Date:
Status: Open

Outage No: 122910 - ADSL outage affecting rynfield 4 (011425, 011849, 511425) detected on 27-Aug at 23:06

ADSL services in the rynfield 4 (011425, 011849, 511425) area may be inaccessible due to an outage. Logged on : 27-Aug 23:06

Start Date: 2016-08-27 23:06:06
End Date:
Status: Open

Outage No: 122909 - ADSL outage affecting leipoldt e19 msan 01 (011493, 011869, 011907) detected on 27-Aug at 22:36

ADSL services in the leipoldt e19 msan 01 (011493, 011869, 011907) area may be inaccessible due to an outage. Logged on : 27-Aug 22:36

Start Date: 2016-08-27 22:36:06
End Date:
Status: Open

Outage No: 122908 - ADSL outage affecting rynfield 5 (011425, 011849, 011894, 511425) detected on 27-Aug at 22:31

ADSL services in the rynfield 5 (011425, 011849, 011894, 511425) area may be inaccessible due to an outage. Logged on : 27-Aug 22:31

Start Date: 2016-08-27 22:31:06
End Date:
Status: Open

Outage No: 122885 - ADSL outage affecting halfway house 2 (011205, 011312, 011315, 011805) detected on 27-Aug at 14:16

ADSL services in the halfway house 2 (011205, 011312, 011315, 011805) area may be inaccessible due to an outage. Logged on : 27-Aug 14:16

Start Date: 2016-08-27 14:16:11
End Date:
Status: Open

Outage No: 122884 - ADSL outage affecting halfway house 3 (011205, 011312, 011315, 011805, 511205) detected on 27-Aug at 14:16

ADSL services in the halfway house 3 (011205, 011312, 011315, 011805, 511205) area may be inaccessible due to an outage. Logged on : 27-Aug 14:16

Start Date: 2016-08-27 14:16:10
End Date:
Status: Open

Outage No: 122883 - ADSL outage affecting halfway house 7 (011205, 011312, 011315, 011805) detected on 27-Aug at 14:16

ADSL services in the halfway house 7 (011205, 011312, 011315, 011805) area may be inaccessible due to an outage. Logged on : 27-Aug 14:16

Start Date: 2016-08-27 14:16:05
End Date:
Status: Open

Outage No: 122882 - ADSL outage affecting halfway house 5 (011205, 011312, 011315, 011805) detected on 27-Aug at 14:16

ADSL services in the halfway house 5 (011205, 011312, 011315, 011805) area may be inaccessible due to an outage. Logged on : 27-Aug 14:16

Start Date: 2016-08-27 14:16:05
End Date:
Status: Open

Outage No: 122881 - ADSL outage affecting halfway house 8 imax1 (011204-011205, 011312, 011315, 011805) detected on 27-Aug at 14:11

ADSL services in the halfway house 8 imax1 (011204-011205, 011312, 011315, 011805) area may be inaccessible due to an outage. Logged on : 27-Aug 14:11

Start Date: 2016-08-27 14:11:06
End Date:
Status: Open

Outage No: 122825 - ADSL outage affecting hartebeespoort 2 (012253) detected on 26-Aug at 13:16

ADSL services in the hartebeespoort 2 (012253) area may be inaccessible due to an outage. Logged on : 26-Aug 13:16

Start Date: 2016-08-26 13:16:05
End Date:
Status: Open

Outage No: 122729 - ADSL outage affecting hermanus (028312-028313) detected on 24-Aug at 12:31

ADSL services in the hermanus (028312-028313) area may be inaccessible due to an outage. Logged on : 24-Aug 12:31

Start Date: 2016-08-24 12:31:05
End Date:
Status: Open

Outage No: 122922 - ADSL outage affecting marlboro 3 (011262, 011444, 011448, 011783, 011786) detected on 28-Aug at 05:16 - Closed

ADSL services in the marlboro 3 (011262, 011444, 011448, 011783, 011786) area may be inaccessible due to an outage. Logged on : 28-Aug 05:16

Start Date: 2016-08-28 05:16:05
End Date:
Status: Closed

Outage No: 122854 - ADSL outage affecting vanrhynsdorp (027219) detected on 27-Aug at 03:11 - Closed

ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 27-Aug 03:11

Start Date: 2016-08-27 03:11:05
End Date:
Status: Closed

Outage No: 122851 - ADSL outage affecting cullinan (012734) detected on 27-Aug at 02:11 - Closed

ADSL services in the cullinan (012734) area may be inaccessible due to an outage. Logged on : 27-Aug 02:11

Start Date: 2016-08-27 02:11:05
End Date:
Status: Closed

Outage No: 122801 - ADSL outage affecting bond street sdc g14 msan 1 (011326, 011781, 011787, 011789, 011886) detected on 25-Aug at 21:41 - Closed

ADSL services in the bond street sdc g14 msan 1 (011326, 011781, 011787, 011789, 011886) area may be inaccessible due to an outage. Logged on : 25-Aug 21:41

Start Date: 2016-08-25 21:41:05
End Date:
Status: Closed

Outage No: 122791 - ADSL outage affecting wilropark msan 06 (011279, 011764, 011768) detected on 25-Aug at 15:06 - Closed

ADSL services in the wilropark msan 06 (011279, 011764, 011768) area may be inaccessible due to an outage. Logged on : 25-Aug 15:06

Start Date: 2016-08-25 15:06:19
End Date:
Status: Closed

Outage No: 122790 - ADSL outage affecting wilropark msan 05 (011764, 011768) detected on 25-Aug at 15:06 - Closed

ADSL services in the wilropark msan 05 (011764, 011768) area may be inaccessible due to an outage. Logged on : 25-Aug 15:06

Start Date: 2016-08-25 15:06:18
End Date:
Status: Closed

Outage No: 122789 - ADSL outage affecting wilropark msan 02 (011764, 011768) detected on 25-Aug at 15:06 - Closed

ADSL services in the wilropark msan 02 (011764, 011768) area may be inaccessible due to an outage. Logged on : 25-Aug 15:06

Start Date: 2016-08-25 15:06:17
End Date:
Status: Closed

No new network status alerts have been reported for this access method.

No new network status alerts have been reported for this access method.

No new network status alerts have been reported for this access method.

Outage No: 122867 - Certain shared hosted sites are currently unavailable. Engineers are in the process of restoring them.

Certain shared hosted sites are currently unavailable. Engineers are in the process of restoring them.

Start Date: 2016-08-27 08:27:50
End Date:
Status: Open

Outage No: 115253 - There is currently a delay in account changes including password and product changes. - Closed

There is currently a delay in account changes including password and product changes.

Start Date: 2016-04-04 16:28:05
End Date:
Status: Closed

Outage No: 111320 - Certain members may experience delays of up to 30 minutes when receiving emails. Engineers are attending. - Closed

Certain members may experience delays of up to 30 minutes when receiving emails. Engineers are attending.

Start Date: 2016-02-11 13:37:00
End Date:
Status: Closed

Outage No: 122550 - **RESOLVED** Fibrehoods are experiencing network issues in certain areas. - Closed

**RESOLVED** Fibrehoods are experiencing network issues in certain areas.

Start Date: 2016-08-21 12:33:30
End Date: 2016-08-24 07:48:41
Status: Closed

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This service is provided subject to MWEB's General Terms and Conditions, specifically sections 5.2, 5.3 and 6 thereof. MWEB will use reasonable endeavours to ensure that the service or information displayed is accurate, up to date and correct; however, information displayed is for convenience and MWEB does not guarantee that the service or information displayed is free of errors or interruptions, is accurate or correct, is up to date, is always available, is secure and reliable and information can therefore not be relied on or be used against MWEB. MWEB can take down, remove or amend the service or any information displayed without prior notice. Information displayed is proprietary to MWEB and may not be copied or used by any unauthorised third party.

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