Service Status Home


Important network notice : Saturday 22 April 2017

SEACOM has notified us that they expect their repairs to be completed by the 2nd of May, subject to local weather conditions in the vicinity of the break. 

We are continuing to make use of the WACS cable system as per our backup plan. 

Our additional international capacity on WACS is now online and we have enough to meet increased demand during peak periods. 

Please check our social media pages for further updates.

 

Service Status Notices

Please select one of tabs below to view the outages for a specific connectivity product. The information supplied below is accurate within a five minute time period. MWEB accepts no responsibility for the validity of this data as per the disclaimer below.

If your service is indicated as being affected by an outage we would kindly ask that you refrain from making telephonic contact with technical support staff as this places an unnecessary load on the contact center.  All detected outages are monitored and followed up on by dedicated staff and notifications are updated on an ongoing basis. 

We have also deployed systems that, where possible,  will  notify customers of outages impacting their services and send status updates via sms.

Outage No: 141720 - ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 25-Apr 22:11

ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 25-Apr 22:11

Start Date: 2017-04-25 22:11:06
End Date:
Status: Open

Outage No: 141719 - ADSL services in the port shepstone a27 isam 2 (039682, 039684) area may be inaccessible due to an outage. Logged on : 25-Apr 21:46

ADSL services in the port shepstone a27 isam 2 (039682, 039684) area may be inaccessible due to an outage. Logged on : 25-Apr 21:46

Start Date: 2017-04-25 21:46:10
End Date:
Status: Open

Outage No: 141718 - ADSL services in the port shepstone a27 isam 1 (039682, 039684) area may be inaccessible due to an outage. Logged on : 25-Apr 21:46

ADSL services in the port shepstone a27 isam 1 (039682, 039684) area may be inaccessible due to an outage. Logged on : 25-Apr 21:46

Start Date: 2017-04-25 21:46:05
End Date:
Status: Open

Outage No: 141711 - ADSL services in the quarry lake 2 (043721, 043726-043727) area may be inaccessible due to an outage. Logged on : 25-Apr 17:26

ADSL services in the quarry lake 2 (043721, 043726-043727) area may be inaccessible due to an outage. Logged on : 25-Apr 17:26

Start Date: 2017-04-25 17:26:05
End Date:
Status: Open

Outage No: 141709 - ADSL services in the rst4 - dbph(m6a5b1) (021975-021976, 021979) area may be inaccessible due to an outage. Logged on : 25-Apr 15:41

ADSL services in the rst4 - dbph(m6a5b1) (021975-021976, 021979) area may be inaccessible due to an outage. Logged on : 25-Apr 15:41

Start Date: 2017-04-25 15:41:20
End Date:
Status: Open

Outage No: 141708 - ADSL services in the zandtkloof r4 (021975-021976, 021979) area may be inaccessible due to an outage. Logged on : 25-Apr 15:41

ADSL services in the zandtkloof r4 (021975-021976, 021979) area may be inaccessible due to an outage. Logged on : 25-Apr 15:41

Start Date: 2017-04-25 15:41:20
End Date:
Status: Open

Outage No: 141707 - ADSL services in the rst2 - dbum(m6a6) (021975-021976, 021979) area may be inaccessible due to an outage. Logged on : 25-Apr 15:41

ADSL services in the rst2 - dbum(m6a6) (021975-021976, 021979) area may be inaccessible due to an outage. Logged on : 25-Apr 15:41

Start Date: 2017-04-25 15:41:20
End Date:
Status: Open

Outage No: 141706 - ADSL services in the uitzicht r5a1 (021975-021976, 021979) area may be inaccessible due to an outage. Logged on : 25-Apr 15:41

ADSL services in the uitzicht r5a1 (021975-021976, 021979) area may be inaccessible due to an outage. Logged on : 25-Apr 15:41

Start Date: 2017-04-25 15:41:15
End Date:
Status: Open

Outage No: 141705 - ADSL services in the durbanville j16 (021975-021976, 021979) area may be inaccessible due to an outage. Logged on : 25-Apr 15:41

ADSL services in the durbanville j16 (021975-021976, 021979) area may be inaccessible due to an outage. Logged on : 25-Apr 15:41

Start Date: 2017-04-25 15:41:15
End Date:
Status: Open

Outage No: 141704 - ADSL services in the rst3 - dbxe(x5) (021975-021976, 021979) area may be inaccessible due to an outage. Logged on : 25-Apr 15:41

ADSL services in the rst3 - dbxe(x5) (021975-021976, 021979) area may be inaccessible due to an outage. Logged on : 25-Apr 15:41

Start Date: 2017-04-25 15:41:15
End Date:
Status: Open

Outage No: 141703 - ADSL services in the skoongesig j13 (021975-021976, 021979) area may be inaccessible due to an outage. Logged on : 25-Apr 15:41

ADSL services in the skoongesig j13 (021975-021976, 021979) area may be inaccessible due to an outage. Logged on : 25-Apr 15:41

Start Date: 2017-04-25 15:41:10
End Date:
Status: Open

Outage No: 140777 - Seacom Link Failure - Latest Updates

Update @ 10:00am on Saturday 22nd of April. SEACOM has notified us that they expect their repairs to be completed by the 2nd of May, subject to local weather conditions in the vicinity of the break. We are continuing to make use of the WACS cable system as per our backup plan. We have added additional capacity via WACS to meet peak period demands.

Start Date: 2017-04-09 10:15:50
End Date:
Status: Open

Outage No: 141684 - ADSL services in the woodlands sdc e16 msan 1 (011326, 011781, 011787, 011789, 011886) area may be inaccessible due to an outage. Logged on : 25-Apr 05:11 - Closed

ADSL services in the woodlands sdc e16 msan 1 (011326, 011781, 011787, 011789, 011886) area may be inaccessible due to an outage. Logged on : 25-Apr 05:11

Start Date: 2017-04-25 05:11:06
End Date:
Status: Closed

Outage No: 141653 - ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 23-Apr 22:11 - Closed

ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 23-Apr 22:11

Start Date: 2017-04-23 22:11:05
End Date:
Status: Closed

Outage No: 141614 - ADSL services in the welgelegen sdc c9a3 isam 1 (021558-021559) area may be inaccessible due to an outage. Logged on : 23-Apr 01:56 - Closed

ADSL services in the welgelegen sdc c9a3 isam 1 (021558-021559) area may be inaccessible due to an outage. Logged on : 23-Apr 01:56

Start Date: 2017-04-23 01:56:10
End Date:
Status: Closed

Outage No: 141587 - ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 22-Apr 22:11 - Closed

ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 22-Apr 22:11

Start Date: 2017-04-22 22:11:05
End Date:
Status: Closed

Outage No: 141563 - ADSL services in the wilropark msan 06 (011279, 011764, 011768) area may be inaccessible due to an outage. Logged on : 22-Apr 11:16 - Closed

ADSL services in the wilropark msan 06 (011279, 011764, 011768) area may be inaccessible due to an outage. Logged on : 22-Apr 11:16

Start Date: 2017-04-22 11:16:12
End Date:
Status: Closed

Outage No: 141542 - ADSL services in the ballito 2 (032586, 032946) area may be inaccessible due to an outage. Logged on : 22-Apr 08:21 - Closed

ADSL services in the ballito 2 (032586, 032946) area may be inaccessible due to an outage. Logged on : 22-Apr 08:21

Start Date: 2017-04-22 08:21:05
End Date:
Status: Closed

Outage No: 141525 - ADSL services in the rst2 - nsir(b29) (031262) area may be inaccessible due to an outage. Logged on : 22-Apr 01:31 - Closed

ADSL services in the rst2 - nsir(b29) (031262) area may be inaccessible due to an outage. Logged on : 22-Apr 01:31

Start Date: 2017-04-22 01:31:05
End Date:
Status: Closed

Outage No: 141524 - ADSL services in the tollgate 2 (031201-031202, 031262) area may be inaccessible due to an outage. Logged on : 22-Apr 01:31 - Closed

ADSL services in the tollgate 2 (031201-031202, 031262) area may be inaccessible due to an outage. Logged on : 22-Apr 01:31

Start Date: 2017-04-22 01:31:05
End Date:
Status: Closed

Outage No: 141496 - ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 21-Apr 22:11 - Closed

ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 21-Apr 22:11

Start Date: 2017-04-21 22:11:05
End Date:
Status: Closed

Outage No: 141477 - ADSL services in the wilropark msan 01 (011764, 011768, 011958) area may be inaccessible due to an outage. Logged on : 21-Apr 11:46 - Closed

ADSL services in the wilropark msan 01 (011764, 011768, 011958) area may be inaccessible due to an outage. Logged on : 21-Apr 11:46

Start Date: 2017-04-21 11:46:06
End Date:
Status: Closed

Outage No: 141474 - ADSL services in the wilropark msan 06 (011279, 011764, 011768) area may be inaccessible due to an outage. Logged on : 21-Apr 11:41 - Closed

ADSL services in the wilropark msan 06 (011279, 011764, 011768) area may be inaccessible due to an outage. Logged on : 21-Apr 11:41

Start Date: 2017-04-21 11:41:38
End Date:
Status: Closed

Outage No: 141473 - ADSL services in the wilropark msan 05 (011764, 011768) area may be inaccessible due to an outage. Logged on : 21-Apr 11:41 - Closed

ADSL services in the wilropark msan 05 (011764, 011768) area may be inaccessible due to an outage. Logged on : 21-Apr 11:41

Start Date: 2017-04-21 11:41:37
End Date:
Status: Closed

Outage No: 141472 - ADSL services in the wilropark msan 02 (011764, 011768) area may be inaccessible due to an outage. Logged on : 21-Apr 11:41 - Closed

ADSL services in the wilropark msan 02 (011764, 011768) area may be inaccessible due to an outage. Logged on : 21-Apr 11:41

Start Date: 2017-04-21 11:41:36
End Date:
Status: Closed

Outage No: 141471 - ADSL services in the wilropark msan 04 (011764, 011768) area may be inaccessible due to an outage. Logged on : 21-Apr 11:41 - Closed

ADSL services in the wilropark msan 04 (011764, 011768) area may be inaccessible due to an outage. Logged on : 21-Apr 11:41

Start Date: 2017-04-21 11:41:35
End Date:
Status: Closed

Outage No: 141470 - ADSL services in the wilropark msan 03 (011764, 011768) area may be inaccessible due to an outage. Logged on : 21-Apr 11:41 - Closed

ADSL services in the wilropark msan 03 (011764, 011768) area may be inaccessible due to an outage. Logged on : 21-Apr 11:41

Start Date: 2017-04-21 11:41:33
End Date:
Status: Closed

Outage No: 141469 - ADSL services in the panorama msan 6 (011375, 011475, 011671, 011675, 011679) area may be inaccessible due to an outage. Logged on : 21-Apr 11:41 - Closed

ADSL services in the panorama msan 6 (011375, 011475, 011671, 011675, 011679) area may be inaccessible due to an outage. Logged on : 21-Apr 11:41

Start Date: 2017-04-21 11:41:32
End Date:
Status: Closed

Outage No: 141468 - ADSL services in the panorama msan 5 (011475, 011675, 011679) area may be inaccessible due to an outage. Logged on : 21-Apr 11:41 - Closed

ADSL services in the panorama msan 5 (011475, 011675, 011679) area may be inaccessible due to an outage. Logged on : 21-Apr 11:41

Start Date: 2017-04-21 11:41:31
End Date:
Status: Closed

No new network status alerts have been reported for this access method.

No new network status alerts have been reported for this access method.

No new network status alerts have been reported for this access method.

Outage No: 134036 - .......... - Closed

..........

Start Date: 2017-01-03 18:15:15
End Date:
Status: Closed

Outage No: 125457 - .......... - Closed

..........

Start Date: 2016-09-30 08:17:05
End Date:
Status: Closed

Outage No: 124108 - Certain members may receive intermittent SMTP auth popups even though the login information is correct. This has been escalated. - Closed

Certain members may receive intermittent SMTP auth popups even though the login information is correct. This has been escalated.

Start Date: 2016-09-12 17:44:10
End Date:
Status: Closed

Outage No: 115253 - There is currently a delay in account changes including password and product changes. - Closed

There is currently a delay in account changes including password and product changes.

Start Date: 2016-04-04 16:28:05
End Date:
Status: Closed

Outage No: 111320 - Certain members may experience delays of up to 30 minutes when receiving emails. Engineers are attending. - Closed

Certain members may experience delays of up to 30 minutes when receiving emails. Engineers are attending.

Start Date: 2016-02-11 13:37:00
End Date:
Status: Closed

Disclaimer

This service is provided subject to MWEB's General Terms and Conditions, specifically sections 5.2, 5.3 and 6 thereof. MWEB will use reasonable endeavours to ensure that the service or information displayed is accurate, up to date and correct; however, information displayed is for convenience and MWEB does not guarantee that the service or information displayed is free of errors or interruptions, is accurate or correct, is up to date, is always available, is secure and reliable and information can therefore not be relied on or be used against MWEB. MWEB can take down, remove or amend the service or any information displayed without prior notice. Information displayed is proprietary to MWEB and may not be copied or used by any unauthorised third party.

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