Service Status Home

Service Status Notices

Please select one of tabs below to view the outages for a specific connectivity product. The information supplied below is accurate within a five minute time period. MWEB accepts no responsibility for the validity of this data as per the disclaimer below.

If your service is indicated as being affected by an outage we would kindly ask that you refrain from making telephonic contact with technical support staff as this places an unnecessary load on the contact center.  All detected outages are monitored and followed up on by dedicated staff and notifications are updated on an ongoing basis. 

We have also deployed systems that, where possible,  will  notify customers of outages impacting their services and send status updates via sms.

Outage No: 145182 - ADSL services in the woodlands sdc e16 msan 1 (011326, 011781, 011787, 011789, 011886) area may be inaccessible due to an outage. Logged on : 27-Jun 05:11

ADSL services in the woodlands sdc e16 msan 1 (011326, 011781, 011787, 011789, 011886) area may be inaccessible due to an outage. Logged on : 27-Jun 05:11

Start Date: 2017-06-27 05:11:05
End Date:
Status: Open

Outage No: 145180 - ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 27-Jun 03:11

ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 27-Jun 03:11

Start Date: 2017-06-27 03:11:05
End Date:
Status: Open

Outage No: 145178 - ADSL services in the pilansberg (014552) area may be inaccessible due to an outage. Logged on : 27-Jun 01:51

ADSL services in the pilansberg (014552) area may be inaccessible due to an outage. Logged on : 27-Jun 01:51

Start Date: 2017-06-27 01:51:05
End Date:
Status: Open

Outage No: 145177 - ADSL services in the xanadu msan 1 (012259) area may be inaccessible due to an outage. Logged on : 27-Jun 01:31

ADSL services in the xanadu msan 1 (012259) area may be inaccessible due to an outage. Logged on : 27-Jun 01:31

Start Date: 2017-06-27 01:31:05
End Date:
Status: Open

Outage No: 145175 - ADSL services in the rst4 - faru(b31) (012991) area may be inaccessible due to an outage. Logged on : 27-Jun 00:31

ADSL services in the rst4 - faru(b31) (012991) area may be inaccessible due to an outage. Logged on : 27-Jun 00:31

Start Date: 2017-06-27 00:31:05
End Date:
Status: Open

Outage No: 145170 - ADSL services in the rst4 - nctt(t24) (033342, 033345, 033394) area may be inaccessible due to an outage. Logged on : 26-Jun 20:31

ADSL services in the rst4 - nctt(t24) (033342, 033345, 033394) area may be inaccessible due to an outage. Logged on : 26-Jun 20:31

Start Date: 2017-06-26 20:31:05
End Date:
Status: Open

Outage No: 145166 - ADSL services in the durbanville 4 (021975-021976, 021979, 521975-521976, 521979) area may be inaccessible due to an outage. Logged on : 26-Jun 18:51

ADSL services in the durbanville 4 (021975-021976, 021979, 521975-521976, 521979) area may be inaccessible due to an outage. Logged on : 26-Jun 18:51

Start Date: 2017-06-26 18:51:05
End Date:
Status: Open

Outage No: 145125 - ADSL services in the hout bay d18 isam 1 (021790-021791) area may be inaccessible due to an outage. Logged on : 25-Jun 17:24

ADSL services in the hout bay d18 isam 1 (021790-021791) area may be inaccessible due to an outage. Logged on : 25-Jun 17:24

Start Date: 2017-06-25 17:24:35
End Date:
Status: Open

Outage No: 145033 - ADSL services in the strand 6 (021850, 021853-021854) area may be inaccessible due to an outage. Logged on : 23-Jun 16:05

ADSL services in the strand 6 (021850, 021853-021854) area may be inaccessible due to an outage. Logged on : 23-Jun 16:05

Start Date: 2017-06-23 16:05:41
End Date:
Status: Open

Outage No: 145031 - ADSL services in the strand 1 (021850, 021853-021854, 521850, 521853) area may be inaccessible due to an outage. Logged on : 23-Jun 11:26

ADSL services in the strand 1 (021850, 021853-021854, 521850, 521853) area may be inaccessible due to an outage. Logged on : 23-Jun 11:26

Start Date: 2017-06-23 11:26:05
End Date:
Status: Open

Outage No: 144915 - ADSL services in the hillcrest 3 (012362, 012430, 012460) area may be inaccessible due to an outage. Logged on : 22-Jun 12:12

ADSL services in the hillcrest 3 (012362, 012430, 012460) area may be inaccessible due to an outage. Logged on : 22-Jun 12:12

Start Date: 2017-06-22 12:12:20
End Date:
Status: Open

Outage No: 144910 - ADSL services in the southbroom (039316) area may be inaccessible due to an outage. Logged on : 22-Jun 09:36

ADSL services in the southbroom (039316) area may be inaccessible due to an outage. Logged on : 22-Jun 09:36

Start Date: 2017-06-22 09:36:05
End Date:
Status: Open

Outage No: 145137 - ADSL services in the heidelberg msan 01 (016340-016341, 016349) area may be inaccessible due to an outage. Logged on : 26-Jun 02:21 - Closed

ADSL services in the heidelberg msan 01 (016340-016341, 016349) area may be inaccessible due to an outage. Logged on : 26-Jun 02:21

Start Date: 2017-06-26 02:21:06
End Date:
Status: Closed

Outage No: 145136 - ADSL services in the heidelberg 2 (016340-016341, 016349) area may be inaccessible due to an outage. Logged on : 26-Jun 02:21 - Closed

ADSL services in the heidelberg 2 (016340-016341, 016349) area may be inaccessible due to an outage. Logged on : 26-Jun 02:21

Start Date: 2017-06-26 02:21:05
End Date:
Status: Closed

Outage No: 145099 - ADSL services in the grimbeeckpark msan 2 (018290) area may be inaccessible due to an outage. Logged on : 25-Jun 06:46 - Closed

ADSL services in the grimbeeckpark msan 2 (018290) area may be inaccessible due to an outage. Logged on : 25-Jun 06:46

Start Date: 2017-06-25 06:46:05
End Date:
Status: Closed

Outage No: 145097 - ADSL services in the grimbeeckpark 2 (018290) area may be inaccessible due to an outage. Logged on : 25-Jun 06:46 - Closed

ADSL services in the grimbeeckpark 2 (018290) area may be inaccessible due to an outage. Logged on : 25-Jun 06:46

Start Date: 2017-06-25 06:46:05
End Date:
Status: Closed

Outage No: 145085 - ADSL services in the camps bay gpon 1 isam 5 area may be inaccessible due to an outage. Logged on : 25-Jun 01:51 - Closed

ADSL services in the camps bay gpon 1 isam 5 area may be inaccessible due to an outage. Logged on : 25-Jun 01:51

Start Date: 2017-06-25 01:51:10
End Date:
Status: Closed

Outage No: 145084 - ADSL services in the durbanville gpon isam 12 area may be inaccessible due to an outage. Logged on : 25-Jun 01:51 - Closed

ADSL services in the durbanville gpon isam 12 area may be inaccessible due to an outage. Logged on : 25-Jun 01:51

Start Date: 2017-06-25 01:51:10
End Date:
Status: Closed

Outage No: 145025 - ADSL services in the kelly thompkins imax (011791-011793) area may be inaccessible due to an outage. Logged on : 23-Jun 09:01 - Closed

ADSL services in the kelly thompkins imax (011791-011793) area may be inaccessible due to an outage. Logged on : 23-Jun 09:01

Start Date: 2017-06-23 09:01:05
End Date:
Status: Closed

Outage No: 144862 - ADSL services in the camps bay 4 (021437-021438) area may be inaccessible due to an outage. Logged on : 21-Jun 05:06 - Closed

ADSL services in the camps bay 4 (021437-021438) area may be inaccessible due to an outage. Logged on : 21-Jun 05:06

Start Date: 2017-06-21 05:06:05
End Date:
Status: Closed

Outage No: 144854 - ADSL services in the durbanville 2 (021975-021976, 021979, 521975) area may be inaccessible due to an outage. Logged on : 20-Jun 22:16 - Closed

ADSL services in the durbanville 2 (021975-021976, 021979, 521975) area may be inaccessible due to an outage. Logged on : 20-Jun 22:16

Start Date: 2017-06-20 22:16:10
End Date:
Status: Closed

Outage No: 144849 - ADSL services in the citrusdal (022921) area may be inaccessible due to an outage. Logged on : 20-Jun 08:16 - Closed

ADSL services in the citrusdal (022921) area may be inaccessible due to an outage. Logged on : 20-Jun 08:16

Start Date: 2017-06-20 08:16:05
End Date:
Status: Closed

Outage No: 144848 - ADSL services in the hillbrow imax (011481, 011484, 011642-011643) area may be inaccessible due to an outage. Logged on : 20-Jun 07:21 - Closed

ADSL services in the hillbrow imax (011481, 011484, 011642-011643) area may be inaccessible due to an outage. Logged on : 20-Jun 07:21

Start Date: 2017-06-20 07:21:06
End Date:
Status: Closed

Outage No: 144797 - ADSL services in the minerva e7a3 msan 1 (011453-011454) area may be inaccessible due to an outage. Logged on : 18-Jun 22:31 - Closed

ADSL services in the minerva e7a3 msan 1 (011453-011454) area may be inaccessible due to an outage. Logged on : 18-Jun 22:31

Start Date: 2017-06-18 22:31:05
End Date:
Status: Closed

Outage No: 144794 - ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 18-Jun 22:11 - Closed

ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 18-Jun 22:11

Start Date: 2017-06-18 22:11:05
End Date:
Status: Closed

Outage No: 144778 - ADSL services in the dan pienaar gpon isam 1 area may be inaccessible due to an outage. Logged on : 18-Jun 10:26 - Closed

ADSL services in the dan pienaar gpon isam 1 area may be inaccessible due to an outage. Logged on : 18-Jun 10:26

Start Date: 2017-06-18 10:26:16
End Date:
Status: Closed

Outage No: 144776 - ADSL services in the hillcrest isam 1 (031765) area may be inaccessible due to an outage. Logged on : 18-Jun 10:26 - Closed

ADSL services in the hillcrest isam 1 (031765) area may be inaccessible due to an outage. Logged on : 18-Jun 10:26

Start Date: 2017-06-18 10:26:16
End Date:
Status: Closed

Outage No: 144773 - ADSL services in the parsons hill isam gpon 1 area may be inaccessible due to an outage. Logged on : 18-Jun 10:26 - Closed

ADSL services in the parsons hill isam gpon 1 area may be inaccessible due to an outage. Logged on : 18-Jun 10:26

Start Date: 2017-06-18 10:26:16
End Date:
Status: Closed

Outage No: 144771 - ADSL services in the kloof gpon isam 1 area may be inaccessible due to an outage. Logged on : 18-Jun 10:26 - Closed

ADSL services in the kloof gpon isam 1 area may be inaccessible due to an outage. Logged on : 18-Jun 10:26

Start Date: 2017-06-18 10:26:11
End Date:
Status: Closed

No new network status alerts have been reported for this access method.

No new network status alerts have been reported for this access method.

No new network status alerts have been reported for this access method.

Outage No: 144850 - Fibre services in the FTTH : Frogfoot : Constantia/Silverhurst area may be inaccessible due to an outage. Logged on : 20-Jun 22:07 - Closed

Fibre services in the FTTH : Frogfoot : Constantia/Silverhurst area may still be inaccessible due to an outage. Logged on : 20-Jun 22:07 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-06-20 22:07:37
End Date:
Status: Closed

Outage No: 144332 - MWEB members may experience difficulty accessing emails via the Zimbra online portal. Our engineers are investigating. - Closed

MWEB members may experience difficulty accessing emails via the Zimbra online portal. Our engineers are investigating.

Start Date: 2017-06-09 09:47:35
End Date:
Status: Closed

Outage No: 144262 - ${outageApi.getAffectedServices()} services in the Frogfoot fibre Constantia down for maintenance from 21.00 until 23.00 area may be inaccessible due to an outage. Logged on : 08-Jun 21:01 - Closed

${outageApi.getAffectedServices()} services in the Frogfoot fibre Constantia down for maintenance from 21.00 until 23.00 area may still be inaccessible due to an outage. Logged on : 08-Jun 21:01 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-06-08 21:01:15
End Date:
Status: Closed

Outage No: 143568 - Fibre services in the Vumatel Parkhurst down area may be inaccessible due to an outage. Logged on : 28-May 16:32 - Closed

Fibre services in the Vumatel Parkhurst down area may still be inaccessible due to an outage. Logged on : 28-May 16:32 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-05-28 16:32:45
End Date:
Status: Closed

Outage No: 142386 - Fibre services in the Mitsol Umhlanga fibre maintenance from 21:00 until 06:00 area may be inaccessible due to an outage. Logged on : 11-May 21:00 - Closed

Fibre services in the Mitsol Umhlanga fibre maintenance from 21:00 until 06:00 area may still be inaccessible due to an outage. Logged on : 11-May 21:00 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-05-11 21:00:00
End Date:
Status: Closed

Outage No: 134036 - .......... - Closed

..........

Start Date: 2017-01-03 18:15:15
End Date:
Status: Closed

Outage No: 125457 - .......... - Closed

..........

Start Date: 2016-09-30 08:17:05
End Date:
Status: Closed

Outage No: 124108 - Certain members may receive intermittent SMTP auth popups even though the login information is correct. This has been escalated. - Closed

Certain members may receive intermittent SMTP auth popups even though the login information is correct. This has been escalated.

Start Date: 2016-09-12 17:44:10
End Date:
Status: Closed

Outage No: 115253 - There is currently a delay in account changes including password and product changes. - Closed

There is currently a delay in account changes including password and product changes.

Start Date: 2016-04-04 16:28:05
End Date:
Status: Closed

Outage No: 111320 - Certain members may experience delays of up to 30 minutes when receiving emails. Engineers are attending. - Closed

Certain members may experience delays of up to 30 minutes when receiving emails. Engineers are attending.

Start Date: 2016-02-11 13:37:00
End Date:
Status: Closed

Outage No: 145155 - Fibre outage affecting FTTH fibrehoods Ttholl-oaklands rd Melrose north down resolved on 26-Jun at 20:32 - Closed

Fibre services in the FTTH fibrehoods Ttholl-oaklands rd Melrose north down area may be inaccessible due to an outage. Logged on : 26-Jun 13:12 Closed on : 26-Jun 20:32

Start Date: 2017-06-26 13:12:40
End Date: 2017-06-26 20:32:05
Status: Closed

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This service is provided subject to MWEB's General Terms and Conditions, specifically sections 5.2, 5.3 and 6 thereof. MWEB will use reasonable endeavours to ensure that the service or information displayed is accurate, up to date and correct; however, information displayed is for convenience and MWEB does not guarantee that the service or information displayed is free of errors or interruptions, is accurate or correct, is up to date, is always available, is secure and reliable and information can therefore not be relied on or be used against MWEB. MWEB can take down, remove or amend the service or any information displayed without prior notice. Information displayed is proprietary to MWEB and may not be copied or used by any unauthorised third party.

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