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Service Status Notices

Please select one of tabs below to view the outages for a specific connectivity product. The information supplied below is accurate within a five minute time period. MWEB accepts no responsibility for the validity of this data as per the disclaimer below.

If your service is indicated as being affected by an outage we would kindly ask that you refrain from making telephonic contact with technical support staff as this places an unnecessary load on the contact center.  All detected outages are monitored and followed up on by dedicated staff and notifications are updated on an ongoing basis. 

We have also deployed systems that, where possible,  will  notify customers of outages impacting their services and send status updates via sms.

Outage No: 139917 - ADSL services in the rst1 - nuge(a45a1) (032947) area may be inaccessible due to an outage. Logged on : 26-Mar 04:01

ADSL services in the rst1 - nuge(a45a1) (032947) area may be inaccessible due to an outage. Logged on : 26-Mar 04:01

Start Date: 2017-03-26 04:01:05
End Date:
Status: Open

Outage No: 139915 - ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 26-Mar 03:11

ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 26-Mar 03:11

Start Date: 2017-03-26 03:11:05
End Date:
Status: Open

Outage No: 139911 - ADSL services in the moreleta park msan gpon 1 area may be inaccessible due to an outage. Logged on : 26-Mar 01:51

ADSL services in the moreleta park msan gpon 1 area may be inaccessible due to an outage. Logged on : 26-Mar 01:51

Start Date: 2017-03-26 01:51:17
End Date:
Status: Open

Outage No: 139910 - ADSL services in the witfield 2 (011823, 011826) area may be inaccessible due to an outage. Logged on : 26-Mar 01:51

ADSL services in the witfield 2 (011823, 011826) area may be inaccessible due to an outage. Logged on : 26-Mar 01:51

Start Date: 2017-03-26 01:51:16
End Date:
Status: Open

Outage No: 139909 - ADSL services in the bromhof msan 1 (011791-011793) area may be inaccessible due to an outage. Logged on : 26-Mar 01:51

ADSL services in the bromhof msan 1 (011791-011793) area may be inaccessible due to an outage. Logged on : 26-Mar 01:51

Start Date: 2017-03-26 01:51:16
End Date:
Status: Open

Outage No: 139908 - ADSL services in the camps bay gpon 1 area may be inaccessible due to an outage. Logged on : 26-Mar 01:51

ADSL services in the camps bay gpon 1 area may be inaccessible due to an outage. Logged on : 26-Mar 01:51

Start Date: 2017-03-26 01:51:16
End Date:
Status: Open

Outage No: 139907 - ADSL services in the wynberg gpon 1 isam area may be inaccessible due to an outage. Logged on : 26-Mar 01:51

ADSL services in the wynberg gpon 1 isam area may be inaccessible due to an outage. Logged on : 26-Mar 01:51

Start Date: 2017-03-26 01:51:15
End Date:
Status: Open

Outage No: 139906 - ADSL services in the sasolburg a31 msan 01 (016973, 016976) area may be inaccessible due to an outage. Logged on : 26-Mar 01:51

ADSL services in the sasolburg a31 msan 01 (016973, 016976) area may be inaccessible due to an outage. Logged on : 26-Mar 01:51

Start Date: 2017-03-26 01:51:11
End Date:
Status: Open

Outage No: 139905 - ADSL services in the constantia park gpon 1 msan 1 area may be inaccessible due to an outage. Logged on : 26-Mar 01:51

ADSL services in the constantia park gpon 1 msan 1 area may be inaccessible due to an outage. Logged on : 26-Mar 01:51

Start Date: 2017-03-26 01:51:11
End Date:
Status: Open

Outage No: 139903 - ADSL services in the faerie glen gpon msan 1 area may be inaccessible due to an outage. Logged on : 26-Mar 01:51

ADSL services in the faerie glen gpon msan 1 area may be inaccessible due to an outage. Logged on : 26-Mar 01:51

Start Date: 2017-03-26 01:51:10
End Date:
Status: Open

Outage No: 139902 - ADSL services in the amanzimtoti isam 1 (031404, 031903) area may be inaccessible due to an outage. Logged on : 26-Mar 01:51

ADSL services in the amanzimtoti isam 1 (031404, 031903) area may be inaccessible due to an outage. Logged on : 26-Mar 01:51

Start Date: 2017-03-26 01:51:06
End Date:
Status: Open

Outage No: 139901 - ADSL services in the wannenburg imax 4 (011822, 011828) area may be inaccessible due to an outage. Logged on : 26-Mar 01:51

ADSL services in the wannenburg imax 4 (011822, 011828) area may be inaccessible due to an outage. Logged on : 26-Mar 01:51

Start Date: 2017-03-26 01:51:06
End Date:
Status: Open

Outage No: 139900 - ADSL services in the olivedale msan 01 (011462, 011704) area may be inaccessible due to an outage. Logged on : 26-Mar 01:51

ADSL services in the olivedale msan 01 (011462, 011704) area may be inaccessible due to an outage. Logged on : 26-Mar 01:51

Start Date: 2017-03-26 01:51:05
End Date:
Status: Open

Outage No: 139859 - ADSL services in the quenera (043732, 043740) area may be inaccessible due to an outage. Logged on : 25-Mar 02:41

ADSL services in the quenera (043732, 043740) area may be inaccessible due to an outage. Logged on : 25-Mar 02:41

Start Date: 2017-03-25 02:41:05
End Date:
Status: Open

Outage No: 139785 - ADSL services in the pinelands 1 (021531-021532, 521531) area may be inaccessible due to an outage. Logged on : 24-Mar 12:11

ADSL services in the pinelands 1 (021531-021532, 521531) area may be inaccessible due to an outage. Logged on : 24-Mar 12:11

Start Date: 2017-03-24 12:11:20
End Date:
Status: Open

Outage No: 139783 - ADSL services in the pinelands 3 (021531-021532, 521531) area may be inaccessible due to an outage. Logged on : 24-Mar 12:01

ADSL services in the pinelands 3 (021531-021532, 521531) area may be inaccessible due to an outage. Logged on : 24-Mar 12:01

Start Date: 2017-03-24 12:01:05
End Date:
Status: Open

Outage No: 139781 - ADSL services in the pinelands 2 (021531-021532, 521531-521532) area may be inaccessible due to an outage. Logged on : 24-Mar 11:51

ADSL services in the pinelands 2 (021531-021532, 521531-521532) area may be inaccessible due to an outage. Logged on : 24-Mar 11:51

Start Date: 2017-03-24 11:51:10
End Date:
Status: Open

Outage No: 139779 - ADSL services in the benmore gardens sdc p10 msan 1 (011326, 011783-011784, 011883-011884) area may be inaccessible due to an outage. Logged on : 24-Mar 11:46

ADSL services in the benmore gardens sdc p10 msan 1 (011326, 011783-011784, 011883-011884) area may be inaccessible due to an outage. Logged on : 24-Mar 11:46

Start Date: 2017-03-24 11:46:05
End Date:
Status: Open

Outage No: 138591 - ADSL outage affecting multiple areas detected on 14-Mar 09:06

ADSL services in the kroonstad imax 1 (056212, 056215), odendaalsrus isam 1 (057354, 057398), frankfort (058813), villiers (058821), dihlabeng mall isam 1 (058303), odendaalsrus isam 2 (057354, 057398), bloemfontein isam 08 (051430), bloemfontein isam 09 (051430), virginia (057212), hillside imax, fruit and veg imax (051451), dihlabeng mall isam 2 (058303), brandwag (cr) (051444), riebeeckstad (057388), rst1 - pyms(a16) (056811), rst2 - pymg(a20) (056811, 056817), clarens imax (058256), ficksburg (051933), parys (056811, 056817), harrismith (058622-058623), frankfort (058813), colesberg (051753), bultfontein, frankfort (058813), brandfort imax (051821), harrismith (058622-058623, 558622-558623), bothaville (056515), bainsvlei (051451) area may be inaccessible due to an outage. Logged on : 14-Mar 09:06

Start Date: 2017-03-14 09:06:05
End Date:
Status: Open

Outage No: 139886 - ADSL services in the pennington isam 01 (039975) area may be inaccessible due to an outage. Logged on : 25-Mar 22:06 - Closed

ADSL services in the pennington isam 01 (039975) area may be inaccessible due to an outage. Logged on : 25-Mar 22:06

Start Date: 2017-03-25 22:06:05
End Date:
Status: Closed

Outage No: 139851 - ADSL services in the witfield 2 (011823, 011826) area may be inaccessible due to an outage. Logged on : 24-Mar 22:16 - Closed

ADSL services in the witfield 2 (011823, 011826) area may be inaccessible due to an outage. Logged on : 24-Mar 22:16

Start Date: 2017-03-24 22:16:36
End Date:
Status: Closed

Outage No: 139850 - ADSL services in the waverley msan 4 (012332, 012335) area may be inaccessible due to an outage. Logged on : 24-Mar 22:16 - Closed

ADSL services in the waverley msan 4 (012332, 012335) area may be inaccessible due to an outage. Logged on : 24-Mar 22:16

Start Date: 2017-03-24 22:16:36
End Date:
Status: Closed

Outage No: 139849 - ADSL services in the thohoyandou msan 01 (015960, 015962) area may be inaccessible due to an outage. Logged on : 24-Mar 22:16 - Closed

ADSL services in the thohoyandou msan 01 (015960, 015962) area may be inaccessible due to an outage. Logged on : 24-Mar 22:16

Start Date: 2017-03-24 22:16:35
End Date:
Status: Closed

Outage No: 139843 - ADSL services in the wilropark msan 04 (011764, 011768) area may be inaccessible due to an outage. Logged on : 24-Mar 22:16 - Closed

ADSL services in the wilropark msan 04 (011764, 011768) area may be inaccessible due to an outage. Logged on : 24-Mar 22:16

Start Date: 2017-03-24 22:16:30
End Date:
Status: Closed

Outage No: 139839 - ADSL services in the witpoortjie msan 02 (011762, 011769) area may be inaccessible due to an outage. Logged on : 24-Mar 22:16 - Closed

ADSL services in the witpoortjie msan 02 (011762, 011769) area may be inaccessible due to an outage. Logged on : 24-Mar 22:16

Start Date: 2017-03-24 22:16:27
End Date:
Status: Closed

Outage No: 139837 - ADSL services in the waterkloof msan 04 (012340, 012346, 012460) area may be inaccessible due to an outage. Logged on : 24-Mar 22:16 - Closed

ADSL services in the waterkloof msan 04 (012340, 012346, 012460) area may be inaccessible due to an outage. Logged on : 24-Mar 22:16

Start Date: 2017-03-24 22:16:27
End Date:
Status: Closed

Outage No: 139836 - ADSL services in the waterkloof msan 06 (012340, 012346, 012460) area may be inaccessible due to an outage. Logged on : 24-Mar 22:16 - Closed

ADSL services in the waterkloof msan 06 (012340, 012346, 012460) area may be inaccessible due to an outage. Logged on : 24-Mar 22:16

Start Date: 2017-03-24 22:16:26
End Date:
Status: Closed

Outage No: 139835 - ADSL services in the zinniaville msan 1 (014538) area may be inaccessible due to an outage. Logged on : 24-Mar 22:16 - Closed

ADSL services in the zinniaville msan 1 (014538) area may be inaccessible due to an outage. Logged on : 24-Mar 22:16

Start Date: 2017-03-24 22:16:26
End Date:
Status: Closed

Outage No: 139834 - ADSL services in the witbank msan 1 (013656, 013690) area may be inaccessible due to an outage. Logged on : 24-Mar 22:16 - Closed

ADSL services in the witbank msan 1 (013656, 013690) area may be inaccessible due to an outage. Logged on : 24-Mar 22:16

Start Date: 2017-03-24 22:16:25
End Date:
Status: Closed

No new network status alerts have been reported for this access method.

No new network status alerts have been reported for this access method.

No new network status alerts have been reported for this access method.

Outage No: 134036 - .......... - Closed

..........

Start Date: 2017-01-03 18:15:15
End Date:
Status: Closed

Outage No: 125457 - .......... - Closed

..........

Start Date: 2016-09-30 08:17:05
End Date:
Status: Closed

Outage No: 124108 - Certain members may receive intermittent SMTP auth popups even though the login information is correct. This has been escalated. - Closed

Certain members may receive intermittent SMTP auth popups even though the login information is correct. This has been escalated.

Start Date: 2016-09-12 17:44:10
End Date:
Status: Closed

Outage No: 115253 - There is currently a delay in account changes including password and product changes. - Closed

There is currently a delay in account changes including password and product changes.

Start Date: 2016-04-04 16:28:05
End Date:
Status: Closed

Outage No: 111320 - Certain members may experience delays of up to 30 minutes when receiving emails. Engineers are attending. - Closed

Certain members may experience delays of up to 30 minutes when receiving emails. Engineers are attending.

Start Date: 2016-02-11 13:37:00
End Date:
Status: Closed

Outage No: 139263 - Fibre outage affecting Frogfoot fibre members in Cape town area may experience slow international speeds resolved on 21-Mar at 08:14 - Closed

Fibre services in the Frogfoot fibre members in Cape town area may experience slow international speeds area may be inaccessible due to an outage. Logged on : 20-Mar 12:32 Closed on : 21-Mar 08:14

Start Date: 2017-03-20 12:32:20
End Date: 2017-03-21 08:14:35
Status: Closed

Disclaimer

This service is provided subject to MWEB's General Terms and Conditions, specifically sections 5.2, 5.3 and 6 thereof. MWEB will use reasonable endeavours to ensure that the service or information displayed is accurate, up to date and correct; however, information displayed is for convenience and MWEB does not guarantee that the service or information displayed is free of errors or interruptions, is accurate or correct, is up to date, is always available, is secure and reliable and information can therefore not be relied on or be used against MWEB. MWEB can take down, remove or amend the service or any information displayed without prior notice. Information displayed is proprietary to MWEB and may not be copied or used by any unauthorised third party.

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