Service Status Home

Service Status Notices

Please select one of tabs below to view the outages for a specific connectivity product. The information supplied below is accurate within a five minute time period. MWEB accepts no responsibility for the validity of this data as per the disclaimer below.

If your service is indicated as being affected by an outage we would kindly ask that you refrain from making telephonic contact with technical support staff as this places an unnecessary load on the contact center.  All detected outages are monitored and followed up on by dedicated staff and notifications are updated on an ongoing basis. 

We have also deployed systems that, where possible,  will  notify customers of outages impacting their services and send status updates via sms.

Outage No: 154440 - ADSL services in the thabazimbi msan 1 (014772, 014777) area may be inaccessible due to an outage. Logged on : 21-Oct 15:51

ADSL services in the thabazimbi msan 1 (014772, 014777) area may be inaccessible due to an outage. Logged on : 21-Oct 15:51

Start Date: 2017-10-21 15:51:06
End Date:
Status: Open

Outage No: 154439 - ADSL services in the theresapark 2 (012542) area may be inaccessible due to an outage. Logged on : 21-Oct 15:51

ADSL services in the theresapark 2 (012542) area may be inaccessible due to an outage. Logged on : 21-Oct 15:51

Start Date: 2017-10-21 15:51:06
End Date:
Status: Open

Outage No: 154438 - ADSL services in the durban north e11 isam 01 (031563-031564, 031573) area may be inaccessible due to an outage. Logged on : 21-Oct 15:46

ADSL services in the durban north e11 isam 01 (031563-031564, 031573) area may be inaccessible due to an outage. Logged on : 21-Oct 15:46

Start Date: 2017-10-21 15:46:01
End Date:
Status: Open

Outage No: 154437 - ADSL services in the sabie (013764) area may be inaccessible due to an outage. Logged on : 21-Oct 15:11

ADSL services in the sabie (013764) area may be inaccessible due to an outage. Logged on : 21-Oct 15:11

Start Date: 2017-10-21 15:11:06
End Date:
Status: Open

Outage No: 154436 - ADSL services in the douglas 1 (053298) area may be inaccessible due to an outage. Logged on : 21-Oct 15:11

ADSL services in the douglas 1 (053298) area may be inaccessible due to an outage. Logged on : 21-Oct 15:11

Start Date: 2017-10-21 15:11:05
End Date:
Status: Open

Outage No: 154434 - ADSL services in the lydenburg msan 01 (013235) area may be inaccessible due to an outage. Logged on : 21-Oct 14:26

ADSL services in the lydenburg msan 01 (013235) area may be inaccessible due to an outage. Logged on : 21-Oct 14:26

Start Date: 2017-10-21 14:26:05
End Date:
Status: Open

Outage No: 154430 - ADSL services in the sunninghill park msan 11 (011234, 011803, 011807) area may be inaccessible due to an outage. Logged on : 21-Oct 14:11

ADSL services in the sunninghill park msan 11 (011234, 011803, 011807) area may be inaccessible due to an outage. Logged on : 21-Oct 14:11

Start Date: 2017-10-21 14:11:06
End Date:
Status: Open

Outage No: 154411 - ADSL services in the crawford a11b4 msan 1 (011465, 011467, 011705) area may be inaccessible due to an outage. Logged on : 21-Oct 12:11

ADSL services in the crawford a11b4 msan 1 (011465, 011467, 011705) area may be inaccessible due to an outage. Logged on : 21-Oct 12:11

Start Date: 2017-10-21 12:11:05
End Date:
Status: Open

Outage No: 154409 - ADSL services in the bishop lavis 2 imax-1 (021934-021935) area may be inaccessible due to an outage. Logged on : 21-Oct 11:28

ADSL services in the bishop lavis 2 imax-1 (021934-021935) area may be inaccessible due to an outage. Logged on : 21-Oct 11:28

Start Date: 2017-10-21 11:28:51
End Date:
Status: Open

Outage No: 151044 - ADSL capped accounts displaying incorrect usage but the session usage is still accurate.

The session usage is still accurate, users and agents need to use the session stats to manage their usage until Telkom has resolved the matter

Start Date: 2017-09-20 14:35:35
End Date:
Status: Open

Outage No: 154391 - ADSL services in the crawford a11b4 msan 1 (011465, 011467, 011705) area may be inaccessible due to an outage. Logged on : 21-Oct 07:11 - Closed

ADSL services in the crawford a11b4 msan 1 (011465, 011467, 011705) area may be inaccessible due to an outage. Logged on : 21-Oct 07:11

Start Date: 2017-10-21 07:11:11
End Date:
Status: Closed

Outage No: 154389 - ADSL services in the robertson (023626, 523626) area may be inaccessible due to an outage. Logged on : 21-Oct 06:46 - Closed

ADSL services in the robertson (023626, 523626) area may be inaccessible due to an outage. Logged on : 21-Oct 06:46

Start Date: 2017-10-21 06:46:28
End Date:
Status: Closed

Outage No: 154378 - ADSL services in the honeydew msan 04 (011794-011795) area may be inaccessible due to an outage. Logged on : 21-Oct 03:56 - Closed

ADSL services in the honeydew msan 04 (011794-011795) area may be inaccessible due to an outage. Logged on : 21-Oct 03:56

Start Date: 2017-10-21 03:56:06
End Date:
Status: Closed

Outage No: 154376 - ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 21-Oct 03:11 - Closed

ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 21-Oct 03:11

Start Date: 2017-10-21 03:11:05
End Date:
Status: Closed

Outage No: 154369 - ADSL services in the theresapark 2 (012542) area may be inaccessible due to an outage. Logged on : 20-Oct 23:11 - Closed

ADSL services in the theresapark 2 (012542) area may be inaccessible due to an outage. Logged on : 20-Oct 23:11

Start Date: 2017-10-20 23:11:05
End Date:
Status: Closed

Outage No: 154367 - ADSL services in the moreleta park 4 (012997, 512997) area may be inaccessible due to an outage. Logged on : 20-Oct 22:21 - Closed

ADSL services in the moreleta park 4 (012997, 512997) area may be inaccessible due to an outage. Logged on : 20-Oct 22:21

Start Date: 2017-10-20 22:21:06
End Date:
Status: Closed

Outage No: 154298 - ADSL services in the gateway meridian a9a4a1 isam 1 (031566, 031584) area may be inaccessible due to an outage. Logged on : 20-Oct 02:31 - Closed

ADSL services in the gateway meridian a9a4a1 isam 1 (031566, 031584) area may be inaccessible due to an outage. Logged on : 20-Oct 02:31

Start Date: 2017-10-20 02:31:05
End Date:
Status: Closed

Outage No: 154289 - ADSL services in the cedar lombardy b19a2 msan 01 (011465, 011467, 011705) area may be inaccessible due to an outage. Logged on : 19-Oct 19:46 - Closed

ADSL services in the cedar lombardy b19a2 msan 01 (011465, 011467, 011705) area may be inaccessible due to an outage. Logged on : 19-Oct 19:46

Start Date: 2017-10-19 19:46:05
End Date:
Status: Closed

Outage No: 154283 - ADSL services in the wadeville b2 msan 01 (011824, 011827) area may be inaccessible due to an outage. Logged on : 19-Oct 16:41 - Closed

ADSL services in the wadeville b2 msan 01 (011824, 011827) area may be inaccessible due to an outage. Logged on : 19-Oct 16:41

Start Date: 2017-10-19 16:41:06
End Date:
Status: Closed

Outage No: 154274 - ADSL services in the new era imax (011813, 011817) area may be inaccessible due to an outage. Logged on : 19-Oct 14:01 - Closed

ADSL services in the new era imax (011813, 011817) area may be inaccessible due to an outage. Logged on : 19-Oct 14:01

Start Date: 2017-10-19 14:01:05
End Date:
Status: Closed

Outage No: 154205 - ADSL services in the birdswood imax (035786) area may be inaccessible due to an outage. Logged on : 18-Oct 11:26 - Closed

ADSL services in the birdswood imax (035786) area may be inaccessible due to an outage. Logged on : 18-Oct 11:26

Start Date: 2017-10-18 11:26:05
End Date:
Status: Closed

Outage No: 154122 - ADSL services in the cradock imax (048881) area may be inaccessible due to an outage. Logged on : 17-Oct 09:23 - Closed

ADSL services in the cradock imax (048881) area may be inaccessible due to an outage. Logged on : 17-Oct 09:23

Start Date: 2017-10-17 09:23:15
End Date:
Status: Closed

Outage No: 154121 - ADSL services in the port alfred b6 isam 01 (046624) area may be inaccessible due to an outage. Logged on : 17-Oct 09:23 - Closed

ADSL services in the port alfred b6 isam 01 (046624) area may be inaccessible due to an outage. Logged on : 17-Oct 09:23

Start Date: 2017-10-17 09:23:15
End Date:
Status: Closed

Outage No: 154120 - ADSL services in the fort beaufort (046645) area may be inaccessible due to an outage. Logged on : 17-Oct 09:23 - Closed

ADSL services in the fort beaufort (046645) area may be inaccessible due to an outage. Logged on : 17-Oct 09:23

Start Date: 2017-10-17 09:23:15
End Date:
Status: Closed

Outage No: 154119 - ADSL services in the gonubie isam 03 (043732, 043740) area may be inaccessible due to an outage. Logged on : 17-Oct 09:23 - Closed

ADSL services in the gonubie isam 03 (043732, 043740) area may be inaccessible due to an outage. Logged on : 17-Oct 09:23

Start Date: 2017-10-17 09:23:15
End Date:
Status: Closed

Outage No: 154118 - ADSL services in the cambridge isam 07 (043721-043722, 043726-043727) area may be inaccessible due to an outage. Logged on : 17-Oct 09:23 - Closed

ADSL services in the cambridge isam 07 (043721-043722, 043726-043727) area may be inaccessible due to an outage. Logged on : 17-Oct 09:23

Start Date: 2017-10-17 09:23:15
End Date:
Status: Closed

Outage No: 154117 - ADSL services in the cambridge isam 06 (043721-043722, 043726-043727) area may be inaccessible due to an outage. Logged on : 17-Oct 09:23 - Closed

ADSL services in the cambridge isam 06 (043721-043722, 043726-043727) area may be inaccessible due to an outage. Logged on : 17-Oct 09:23

Start Date: 2017-10-17 09:23:15
End Date:
Status: Closed

Outage No: 154116 - ADSL services in the cambridge d41 isam 1 (043721, 043726-043727) area may be inaccessible due to an outage. Logged on : 17-Oct 09:23 - Closed

ADSL services in the cambridge d41 isam 1 (043721, 043726-043727) area may be inaccessible due to an outage. Logged on : 17-Oct 09:23

Start Date: 2017-10-17 09:23:15
End Date:
Status: Closed

Outage No: 154115 - ADSL services in the cambridge b6a1 isam 1 (043721, 043726-043727) area may be inaccessible due to an outage. Logged on : 17-Oct 09:23 - Closed

ADSL services in the cambridge b6a1 isam 1 (043721, 043726-043727) area may be inaccessible due to an outage. Logged on : 17-Oct 09:23

Start Date: 2017-10-17 09:23:15
End Date:
Status: Closed

No new network status alerts have been reported for this access method.

No new network status alerts have been reported for this access method.

No new network status alerts have been reported for this access method.

Outage No: 154320 - Fibre services in the FTTH:Vumatel:Weltevreden area may be inaccessible due to an outage. Logged on : 20-Oct 14:59

Fibre services in the FTTH:Vumatel:Weltevreden area may still be inaccessible due to an outage. Logged on : 20-Oct 14:59 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-10-20 14:59:45
End Date:
Status: Open

Outage No: 154020 - Fibre services in the FTTH:Vumatel:Vorna Valley Midrand area may be inaccessible due to an outage. Logged on : 16-Oct 12:02 - Closed

Fibre services in the FTTH:Vumatel:Vorna Valley Midrand area may still be inaccessible due to an outage. Logged on : 16-Oct 12:02 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-10-16 12:02:10
End Date:
Status: Closed

Outage No: 153916 - Fibre services in the FTTH:Octotel:Mutual Heights Node in Lower Gardens, Cape Town area may be inaccessible due to an outage. Logged on : 15-Oct 13:36 - Closed

Fibre services in the FTTH:Octotel:Mutual Heights Node in Lower Gardens, Cape Town area may still be inaccessible due to an outage. Logged on : 15-Oct 13:36 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-10-15 13:36:40
End Date:
Status: Closed

Outage No: 153737 - Fibre services in the FTTH:Vumatel:Parkwood & Saxonwold area may be inaccessible due to an outage. Logged on : 13-Oct 20:03 - Closed

Fibre services in the FTTH:Vumatel:Parkwood & Saxonwold area may still be inaccessible due to an outage. Logged on : 13-Oct 20:03 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-10-13 20:03:51
End Date:
Status: Closed

Outage No: 153541 - Fibre services in the FTTH:Vumatel:Vorna valley area may be inaccessible due to an outage. Logged on : 12-Oct 08:40 - Closed

Fibre services in the FTTH:Vumatel:Vorna valley area may still be inaccessible due to an outage. Logged on : 12-Oct 08:40 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-10-12 08:40:10
End Date:
Status: Closed

Outage No: 152691 - Fibre services in the FTTH:Vumatel:Craigtowne area may be inaccessible due to an outage. Logged on : 07-Oct 15:30 - Closed

Fibre services in the FTTH:Vumatel:Craigtowne area may still be inaccessible due to an outage. Logged on : 07-Oct 15:30 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-10-07 15:30:50
End Date:
Status: Closed

Outage No: 150207 - Fibre services in the FTTH:Fibrehoods:Roodepoort area may be inaccessible due to an outage. Logged on : 08-Sep 18:06 - Closed

Fibre services in the FTTH:Fibrehoods:Roodepoort area may still be inaccessible due to an outage. Logged on : 08-Sep 18:06 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-09-08 18:06:45
End Date:
Status: Closed

Outage No: 147607 - Fibre services in the FTTH: Fibrehoods Sandton Glen complex down area may be inaccessible due to an outage. Logged on : 04-Aug 14:21 - Closed

Fibre services in the FTTH: Fibrehoods Sandton Glen complex down area may still be inaccessible due to an outage. Logged on : 04-Aug 14:21 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-08-04 14:21:41
End Date:
Status: Closed

Outage No: 146834 - Fibre services in the FTTH Vumatel : Tamboerskloof & Orangezight area may be inaccessible due to an outage. Logged on : 21-Jul 21:32 - Closed

Fibre services in the FTTH Vumatel : Tamboerskloof & Orangezight area may still be inaccessible due to an outage. Logged on : 21-Jul 21:32 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-07-21 21:32:15
End Date:
Status: Closed

Outage No: 145667 - Octotel maintenance causing and hour downtime between midnight and 3AM - Closed

Octotel maintenance causing and hour downtime between midnight and 3AM

Start Date: 2017-07-04 13:57:35
End Date:
Status: Closed

Outage No: 145576 - ADSL connectivity issues in the Kimberley and surrounding areas (053 & 054) - Closed

ADSL connectivity issues in the Kimberley and surrounding areas (053 & 054)

Start Date: 2017-07-03 14:58:15
End Date:
Status: Closed

Outage No: 145337 - Fibre outage affecting FTTH Octotel in the green point & sea point areas problemactic Updated on : 30-Jun 14:12 - Closed

Fibre services in the FTTH Octotel in the green point & sea point areas problemactic area may still be inaccessible due to an outage. Logged on : 30-Jun 08:40 Updated on : 30-Jun 14:12

Start Date: 2017-06-30 08:40:50
End Date:
Status: Closed

Outage No: 145204 - Fibrehoods members may experience slow speeds or data transfer issues. Our engineers are investigating. - Closed

Fibrehoods members may experience slow speeds or data transfer issues. Our engineers are investigating.

Start Date: 2017-06-27 17:49:36
End Date:
Status: Closed

Outage No: 144850 - Fibre services in the FTTH : Frogfoot : Constantia/Silverhurst area may be inaccessible due to an outage. Logged on : 20-Jun 22:07 - Closed

Fibre services in the FTTH : Frogfoot : Constantia/Silverhurst area may still be inaccessible due to an outage. Logged on : 20-Jun 22:07 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-06-20 22:07:37
End Date:
Status: Closed

Outage No: 144332 - MWEB members may experience difficulty accessing emails via the Zimbra online portal. Our engineers are investigating. - Closed

MWEB members may experience difficulty accessing emails via the Zimbra online portal. Our engineers are investigating.

Start Date: 2017-06-09 09:47:35
End Date:
Status: Closed

Outage No: 144262 - ${outageApi.getAffectedServices()} services in the Frogfoot fibre Constantia down for maintenance from 21.00 until 23.00 area may be inaccessible due to an outage. Logged on : 08-Jun 21:01 - Closed

${outageApi.getAffectedServices()} services in the Frogfoot fibre Constantia down for maintenance from 21.00 until 23.00 area may still be inaccessible due to an outage. Logged on : 08-Jun 21:01 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-06-08 21:01:15
End Date:
Status: Closed

Outage No: 143568 - Fibre services in the Vumatel Parkhurst down area may be inaccessible due to an outage. Logged on : 28-May 16:32 - Closed

Fibre services in the Vumatel Parkhurst down area may still be inaccessible due to an outage. Logged on : 28-May 16:32 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-05-28 16:32:45
End Date:
Status: Closed

Outage No: 142386 - Fibre services in the Mitsol Umhlanga fibre maintenance from 21:00 until 06:00 area may be inaccessible due to an outage. Logged on : 11-May 21:00 - Closed

Fibre services in the Mitsol Umhlanga fibre maintenance from 21:00 until 06:00 area may still be inaccessible due to an outage. Logged on : 11-May 21:00 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-05-11 21:00:00
End Date:
Status: Closed

Outage No: 134036 - .......... - Closed

..........

Start Date: 2017-01-03 18:15:15
End Date:
Status: Closed

Outage No: 125457 - .......... - Closed

..........

Start Date: 2016-09-30 08:17:05
End Date:
Status: Closed

Outage No: 124108 - Certain members may receive intermittent SMTP auth popups even though the login information is correct. This has been escalated. - Closed

Certain members may receive intermittent SMTP auth popups even though the login information is correct. This has been escalated.

Start Date: 2016-09-12 17:44:10
End Date:
Status: Closed

Outage No: 115253 - There is currently a delay in account changes including password and product changes. - Closed

There is currently a delay in account changes including password and product changes.

Start Date: 2016-04-04 16:28:05
End Date:
Status: Closed

Outage No: 111320 - Certain members may experience delays of up to 30 minutes when receiving emails. Engineers are attending. - Closed

Certain members may experience delays of up to 30 minutes when receiving emails. Engineers are attending.

Start Date: 2016-02-11 13:37:00
End Date:
Status: Closed

Outage No: 154349 - Fibre outage affecting FTTH:Vumatel:Parkhurst resolved on 20-Oct at 19:45 - Closed

Fibre services in the FTTH:Vumatel:Parkhurst area may be inaccessible due to an outage. Logged on : 20-Oct 19:22 Closed on : 20-Oct 19:45

Start Date: 2017-10-20 19:22:20
End Date: 2017-10-20 19:45:20
Status: Closed

Outage No: 154321 - Fibre outage affecting FTTH:Vumatel:weltervreden resolved on 20-Oct at 15:04 - Closed

Fibre services in the FTTH:Vumatel:weltervreden area may be inaccessible due to an outage. Logged on : 20-Oct 15:03 Closed on : 20-Oct 15:04

Start Date: 2017-10-20 15:03:15
End Date: 2017-10-20 15:04:15
Status: Closed

Outage No: 154252 - Fibre outage affecting FTTH:Vumatel:Norscot resolved on 21-Oct at 07:56 - Closed

Fibre services in the FTTH:Vumatel:Norscot area may be inaccessible due to an outage. Logged on : 19-Oct 07:38 Closed on : 21-Oct 07:56

Start Date: 2017-10-19 07:38:15
End Date: 2017-10-21 08:44:32
Status: Closed

Outage No: 154135 - Fibre outage affecting FTTH:Vumatel:Roodekrans kloof, Helderkruis,Florida and Constantia kloof resolved on 17-Oct at 14:34 - Closed

Fibre services in the FTTH:Vumatel:Roodekrans kloof, Helderkruis,Florida and Constantia kloof area may be inaccessible due to an outage. Logged on : 17-Oct 12:27 Closed on : 17-Oct 14:34

Start Date: 2017-10-17 12:27:55
End Date: 2017-10-17 14:34:10
Status: Closed

Outage No: 154013 - Fibre outage affecting FTTH:Vumatel:Linden resolved on 17-Oct at 18:03 - Closed

Fibre services in the FTTH:Vumatel:Linden area may be inaccessible due to an outage. Logged on : 16-Oct 09:40 Closed on : 17-Oct 18:03

Start Date: 2017-10-16 09:40:00
End Date: 2017-10-17 18:03:10
Status: Closed

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This service is provided subject to MWEB's General Terms and Conditions, specifically sections 5.2, 5.3 and 6 thereof. MWEB will use reasonable endeavours to ensure that the service or information displayed is accurate, up to date and correct; however, information displayed is for convenience and MWEB does not guarantee that the service or information displayed is free of errors or interruptions, is accurate or correct, is up to date, is always available, is secure and reliable and information can therefore not be relied on or be used against MWEB. MWEB can take down, remove or amend the service or any information displayed without prior notice. Information displayed is proprietary to MWEB and may not be copied or used by any unauthorised third party.

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