Service Status Home

Service Status Notices

Please select one of tabs below to view the outages for a specific connectivity product. The information supplied below is accurate within a five minute time period. MWEB accepts no responsibility for the validity of this data as per the disclaimer below.

If your service is indicated as being affected by an outage we would kindly ask that you refrain from making telephonic contact with technical support staff as this places an unnecessary load on the contact center.  All detected outages are monitored and followed up on by dedicated staff and notifications are updated on an ongoing basis. 

We have also deployed systems that, where possible,  will  notify customers of outages impacting their services and send status updates via sms.

Outage No: 151346 - ADSL services in the bryanston main road a18 msan 1 (011463-011464, 011514, 011706) area may be inaccessible due to an outage. Logged on : 25-Sep 00:36

ADSL services in the bryanston main road a18 msan 1 (011463-011464, 011514, 011706) area may be inaccessible due to an outage. Logged on : 25-Sep 00:36

Start Date: 2017-09-25 00:36:21
End Date:
Status: Open

Outage No: 151343 - ADSL services in the rhodes drive g27 (021671, 021674, 021683) area may be inaccessible due to an outage. Logged on : 24-Sep 23:46

ADSL services in the rhodes drive g27 (021671, 021674, 021683) area may be inaccessible due to an outage. Logged on : 24-Sep 23:46

Start Date: 2017-09-24 23:46:05
End Date:
Status: Open

Outage No: 151331 - ADSL services in the crawford a11b4 msan 1 (011465, 011467, 011705) area may be inaccessible due to an outage. Logged on : 24-Sep 20:11

ADSL services in the crawford a11b4 msan 1 (011465, 011467, 011705) area may be inaccessible due to an outage. Logged on : 24-Sep 20:11

Start Date: 2017-09-24 20:11:05
End Date:
Status: Open

Outage No: 151328 - ADSL services in the bryanston d12 msan 1 (011326, 011463, 011706) area may be inaccessible due to an outage. Logged on : 24-Sep 17:36

ADSL services in the bryanston d12 msan 1 (011326, 011463, 011706) area may be inaccessible due to an outage. Logged on : 24-Sep 17:36

Start Date: 2017-09-24 17:36:01
End Date:
Status: Open

Outage No: 151321 - ADSL services in the northleigh & sycamore d1a17 msan 1 (011463, 011514, 011706) area may be inaccessible due to an outage. Logged on : 24-Sep 12:46

ADSL services in the northleigh & sycamore d1a17 msan 1 (011463, 011514, 011706) area may be inaccessible due to an outage. Logged on : 24-Sep 12:46

Start Date: 2017-09-24 12:46:05
End Date:
Status: Open

Outage No: 151254 - ADSL services in the randburg msan 08 (011285, 011326, 011403, 011781, 011787, 011789, 011886) area may be inaccessible due to an outage. Logged on : 23-Sep 11:51

ADSL services in the randburg msan 08 (011285, 011326, 011403, 011781, 011787, 011789, 011886) area may be inaccessible due to an outage. Logged on : 23-Sep 11:51

Start Date: 2017-09-23 11:51:05
End Date:
Status: Open

Outage No: 151229 - ADSL services in the riversdale (028713) area may be inaccessible due to an outage. Logged on : 23-Sep 00:36

ADSL services in the riversdale (028713) area may be inaccessible due to an outage. Logged on : 23-Sep 00:36

Start Date: 2017-09-23 00:36:02
End Date:
Status: Open

Outage No: 151044 - ADSL capped accounts displaying incorrect usage but the session usage is still accurate.

The session usage is still accurate, users and agents need to use the session stats to manage their usage until Telkom has resolved the matter

Start Date: 2017-09-20 14:35:35
End Date:
Status: Open

Outage No: 151344 - ADSL services in the gateway meridian a9a4a1 isam 1 (031566, 031584) area may be inaccessible due to an outage. Logged on : 25-Sep 00:11 - Closed

ADSL services in the gateway meridian a9a4a1 isam 1 (031566, 031584) area may be inaccessible due to an outage. Logged on : 25-Sep 00:11

Start Date: 2017-09-25 00:11:05
End Date:
Status: Closed

Outage No: 151327 - ADSL services in the elspark (011893, 011916, 511893) area may be inaccessible due to an outage. Logged on : 24-Sep 17:18 - Closed

ADSL services in the elspark (011893, 011916, 511893) area may be inaccessible due to an outage. Logged on : 24-Sep 17:18

Start Date: 2017-09-24 17:18:50
End Date:
Status: Closed

Outage No: 151324 - ADSL services in the blanco a1c2a isam 01 (044870) area may be inaccessible due to an outage. Logged on : 24-Sep 15:56 - Closed

ADSL services in the blanco a1c2a isam 01 (044870) area may be inaccessible due to an outage. Logged on : 24-Sep 15:56

Start Date: 2017-09-24 15:56:01
End Date:
Status: Closed

Outage No: 151317 - ADSL services in the rst8 - cuvu(v5) (021863) area may be inaccessible due to an outage. Logged on : 24-Sep 10:01 - Closed

ADSL services in the rst8 - cuvu(v5) (021863) area may be inaccessible due to an outage. Logged on : 24-Sep 10:01

Start Date: 2017-09-24 10:01:05
End Date:
Status: Closed

Outage No: 151294 - ADSL services in the erasmusrand d20 msan (012347, 012998) area may be inaccessible due to an outage. Logged on : 24-Sep 01:51 - Closed

ADSL services in the erasmusrand d20 msan (012347, 012998) area may be inaccessible due to an outage. Logged on : 24-Sep 01:51

Start Date: 2017-09-24 01:51:16
End Date:
Status: Closed

Outage No: 151293 - ADSL services in the bryanston gpon msan 03 area may be inaccessible due to an outage. Logged on : 24-Sep 01:51 - Closed

ADSL services in the bryanston gpon msan 03 area may be inaccessible due to an outage. Logged on : 24-Sep 01:51

Start Date: 2017-09-24 01:51:16
End Date:
Status: Closed

Outage No: 151291 - ADSL services in the welgemoed gpon isam 07 (021913) area may be inaccessible due to an outage. Logged on : 24-Sep 01:51 - Closed

ADSL services in the welgemoed gpon isam 07 (021913) area may be inaccessible due to an outage. Logged on : 24-Sep 01:51

Start Date: 2017-09-24 01:51:15
End Date:
Status: Closed

Outage No: 151290 - ADSL services in the kloof gpon isam 01 area may be inaccessible due to an outage. Logged on : 24-Sep 01:51 - Closed

ADSL services in the kloof gpon isam 01 area may be inaccessible due to an outage. Logged on : 24-Sep 01:51

Start Date: 2017-09-24 01:51:11
End Date:
Status: Closed

Outage No: 151288 - ADSL services in the durbanville m8 isam 1 (021975-021976, 021979) area may be inaccessible due to an outage. Logged on : 24-Sep 01:51 - Closed

ADSL services in the durbanville m8 isam 1 (021975-021976, 021979) area may be inaccessible due to an outage. Logged on : 24-Sep 01:51

Start Date: 2017-09-24 01:51:11
End Date:
Status: Closed

Outage No: 151287 - ADSL services in the westville a24a4 isam 1 (031266-031267) area may be inaccessible due to an outage. Logged on : 24-Sep 01:51 - Closed

ADSL services in the westville a24a4 isam 1 (031266-031267) area may be inaccessible due to an outage. Logged on : 24-Sep 01:51

Start Date: 2017-09-24 01:51:10
End Date:
Status: Closed

Outage No: 151285 - ADSL services in the muizenberg sdc c21a2 isam 1 (021709, 021788) area may be inaccessible due to an outage. Logged on : 24-Sep 01:51 - Closed

ADSL services in the muizenberg sdc c21a2 isam 1 (021709, 021788) area may be inaccessible due to an outage. Logged on : 24-Sep 01:51

Start Date: 2017-09-24 01:51:10
End Date:
Status: Closed

Outage No: 151284 - ADSL services in the clareinch gpon isam 1 area may be inaccessible due to an outage. Logged on : 24-Sep 01:51 - Closed

ADSL services in the clareinch gpon isam 1 area may be inaccessible due to an outage. Logged on : 24-Sep 01:51

Start Date: 2017-09-24 01:51:05
End Date:
Status: Closed

Outage No: 151262 - ADSL services in the rst3 - gfeu (016932) area may be inaccessible due to an outage. Logged on : 23-Sep 16:11 - Closed

ADSL services in the rst3 - gfeu (016932) area may be inaccessible due to an outage. Logged on : 23-Sep 16:11

Start Date: 2017-09-23 16:11:06
End Date:
Status: Closed

Outage No: 151240 - ADSL services in the anerly (039681) area may be inaccessible due to an outage. Logged on : 23-Sep 06:06 - Closed

ADSL services in the anerly (039681) area may be inaccessible due to an outage. Logged on : 23-Sep 06:06

Start Date: 2017-09-23 06:06:50
End Date:
Status: Closed

Outage No: 151239 - ADSL services in the umtentweni imax 1 (039685, 039695) area may be inaccessible due to an outage. Logged on : 23-Sep 06:06 - Closed

ADSL services in the umtentweni imax 1 (039685, 039695) area may be inaccessible due to an outage. Logged on : 23-Sep 06:06

Start Date: 2017-09-23 06:06:28
End Date:
Status: Closed

Outage No: 151231 - ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 23-Sep 03:11 - Closed

ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 23-Sep 03:11

Start Date: 2017-09-23 03:11:06
End Date:
Status: Closed

Outage No: 151230 - ADSL services in the rst1 - nmai (a35a1) (031764, 031767) area may be inaccessible due to an outage. Logged on : 23-Sep 02:51 - Closed

ADSL services in the rst1 - nmai (a35a1) (031764, 031767) area may be inaccessible due to an outage. Logged on : 23-Sep 02:51

Start Date: 2017-09-23 02:51:11
End Date:
Status: Closed

Outage No: 151166 - ADSL services in the noordheuwel 2 (011954) area may be inaccessible due to an outage. Logged on : 22-Sep 00:48 - Closed

ADSL services in the noordheuwel 2 (011954) area may be inaccessible due to an outage. Logged on : 22-Sep 00:48

Start Date: 2017-09-22 00:48:24
End Date:
Status: Closed

Outage No: 151165 - ADSL services in the witpoortjie msan 03 (011762, 011769) area may be inaccessible due to an outage. Logged on : 22-Sep 00:47 - Closed

ADSL services in the witpoortjie msan 03 (011762, 011769) area may be inaccessible due to an outage. Logged on : 22-Sep 00:47

Start Date: 2017-09-22 00:47:07
End Date:
Status: Closed

Outage No: 151164 - ADSL services in the witpoortjie msan 02 (011762, 011769) area may be inaccessible due to an outage. Logged on : 22-Sep 00:46 - Closed

ADSL services in the witpoortjie msan 02 (011762, 011769) area may be inaccessible due to an outage. Logged on : 22-Sep 00:46

Start Date: 2017-09-22 00:46:45
End Date:
Status: Closed

Outage No: 151163 - ADSL services in the witpoortjie msan 04 (011762, 011769) area may be inaccessible due to an outage. Logged on : 22-Sep 00:46 - Closed

ADSL services in the witpoortjie msan 04 (011762, 011769) area may be inaccessible due to an outage. Logged on : 22-Sep 00:46

Start Date: 2017-09-22 00:46:22
End Date:
Status: Closed

No new network status alerts have been reported for this access method.

Outage No: 151110 - .......... - Closed

..........

Start Date: 2017-09-21 16:32:05
End Date: 2017-09-21 19:41:20
Status: Closed

No new network status alerts have been reported for this access method.

Outage No: 150207 - Fibre services in the FTTH:Fibrehoods:Roodepoort area may be inaccessible due to an outage. Logged on : 08-Sep 18:06 - Closed

Fibre services in the FTTH:Fibrehoods:Roodepoort area may still be inaccessible due to an outage. Logged on : 08-Sep 18:06 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-09-08 18:06:45
End Date:
Status: Closed

Outage No: 147607 - Fibre services in the FTTH: Fibrehoods Sandton Glen complex down area may be inaccessible due to an outage. Logged on : 04-Aug 14:21 - Closed

Fibre services in the FTTH: Fibrehoods Sandton Glen complex down area may still be inaccessible due to an outage. Logged on : 04-Aug 14:21 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-08-04 14:21:41
End Date:
Status: Closed

Outage No: 146834 - Fibre services in the FTTH Vumatel : Tamboerskloof & Orangezight area may be inaccessible due to an outage. Logged on : 21-Jul 21:32 - Closed

Fibre services in the FTTH Vumatel : Tamboerskloof & Orangezight area may still be inaccessible due to an outage. Logged on : 21-Jul 21:32 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-07-21 21:32:15
End Date:
Status: Closed

Outage No: 145667 - Octotel maintenance causing and hour downtime between midnight and 3AM - Closed

Octotel maintenance causing and hour downtime between midnight and 3AM

Start Date: 2017-07-04 13:57:35
End Date:
Status: Closed

Outage No: 145576 - ADSL connectivity issues in the Kimberley and surrounding areas (053 & 054) - Closed

ADSL connectivity issues in the Kimberley and surrounding areas (053 & 054)

Start Date: 2017-07-03 14:58:15
End Date:
Status: Closed

Outage No: 145337 - Fibre outage affecting FTTH Octotel in the green point & sea point areas problemactic Updated on : 30-Jun 14:12 - Closed

Fibre services in the FTTH Octotel in the green point & sea point areas problemactic area may still be inaccessible due to an outage. Logged on : 30-Jun 08:40 Updated on : 30-Jun 14:12

Start Date: 2017-06-30 08:40:50
End Date:
Status: Closed

Outage No: 145204 - Fibrehoods members may experience slow speeds or data transfer issues. Our engineers are investigating. - Closed

Fibrehoods members may experience slow speeds or data transfer issues. Our engineers are investigating.

Start Date: 2017-06-27 17:49:36
End Date:
Status: Closed

Outage No: 144850 - Fibre services in the FTTH : Frogfoot : Constantia/Silverhurst area may be inaccessible due to an outage. Logged on : 20-Jun 22:07 - Closed

Fibre services in the FTTH : Frogfoot : Constantia/Silverhurst area may still be inaccessible due to an outage. Logged on : 20-Jun 22:07 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-06-20 22:07:37
End Date:
Status: Closed

Outage No: 144332 - MWEB members may experience difficulty accessing emails via the Zimbra online portal. Our engineers are investigating. - Closed

MWEB members may experience difficulty accessing emails via the Zimbra online portal. Our engineers are investigating.

Start Date: 2017-06-09 09:47:35
End Date:
Status: Closed

Outage No: 144262 - ${outageApi.getAffectedServices()} services in the Frogfoot fibre Constantia down for maintenance from 21.00 until 23.00 area may be inaccessible due to an outage. Logged on : 08-Jun 21:01 - Closed

${outageApi.getAffectedServices()} services in the Frogfoot fibre Constantia down for maintenance from 21.00 until 23.00 area may still be inaccessible due to an outage. Logged on : 08-Jun 21:01 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-06-08 21:01:15
End Date:
Status: Closed

Outage No: 143568 - Fibre services in the Vumatel Parkhurst down area may be inaccessible due to an outage. Logged on : 28-May 16:32 - Closed

Fibre services in the Vumatel Parkhurst down area may still be inaccessible due to an outage. Logged on : 28-May 16:32 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-05-28 16:32:45
End Date:
Status: Closed

Outage No: 142386 - Fibre services in the Mitsol Umhlanga fibre maintenance from 21:00 until 06:00 area may be inaccessible due to an outage. Logged on : 11-May 21:00 - Closed

Fibre services in the Mitsol Umhlanga fibre maintenance from 21:00 until 06:00 area may still be inaccessible due to an outage. Logged on : 11-May 21:00 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-05-11 21:00:00
End Date:
Status: Closed

Outage No: 134036 - .......... - Closed

..........

Start Date: 2017-01-03 18:15:15
End Date:
Status: Closed

Outage No: 125457 - .......... - Closed

..........

Start Date: 2016-09-30 08:17:05
End Date:
Status: Closed

Outage No: 124108 - Certain members may receive intermittent SMTP auth popups even though the login information is correct. This has been escalated. - Closed

Certain members may receive intermittent SMTP auth popups even though the login information is correct. This has been escalated.

Start Date: 2016-09-12 17:44:10
End Date:
Status: Closed

Outage No: 115253 - There is currently a delay in account changes including password and product changes. - Closed

There is currently a delay in account changes including password and product changes.

Start Date: 2016-04-04 16:28:05
End Date:
Status: Closed

Outage No: 111320 - Certain members may experience delays of up to 30 minutes when receiving emails. Engineers are attending. - Closed

Certain members may experience delays of up to 30 minutes when receiving emails. Engineers are attending.

Start Date: 2016-02-11 13:37:00
End Date:
Status: Closed

Outage No: 151007 - Fibre outage affecting FTTH:Weletervreden Park:Vumatel resolved on 20-Sep at 16:48 - Closed

Fibre services in the FTTH:Weletervreden Park:Vumatel area may be inaccessible due to an outage. Logged on : 20-Sep 08:05 Closed on : 20-Sep 16:48

Start Date: 2017-09-20 08:05:40
End Date: 2017-09-20 16:48:30
Status: Closed

Disclaimer

This service is provided subject to MWEB's General Terms and Conditions, specifically sections 5.2, 5.3 and 6 thereof. MWEB will use reasonable endeavours to ensure that the service or information displayed is accurate, up to date and correct; however, information displayed is for convenience and MWEB does not guarantee that the service or information displayed is free of errors or interruptions, is accurate or correct, is up to date, is always available, is secure and reliable and information can therefore not be relied on or be used against MWEB. MWEB can take down, remove or amend the service or any information displayed without prior notice. Information displayed is proprietary to MWEB and may not be copied or used by any unauthorised third party.

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