Service Status Home

Service Status Notices

Please select one of tabs below to view the outages for a specific connectivity product. The information supplied below is accurate within a five minute time period. MWEB accepts no responsibility for the validity of this data as per the disclaimer below.

If your service is indicated as being affected by an outage we would kindly ask that you refrain from making telephonic contact with technical support staff as this places an unnecessary load on the contact center.  All detected outages are monitored and followed up on by dedicated staff and notifications are updated on an ongoing basis. 

We have also deployed systems that, where possible,  will  notify customers of outages impacting their services and send status updates via sms.

Outage No: 146872 - ADSL services in the meredale 2 (011941-011942) area may be inaccessible due to an outage. Logged on : 22-Jul 14:26

ADSL services in the meredale 2 (011941-011942) area may be inaccessible due to an outage. Logged on : 22-Jul 14:26

Start Date: 2017-07-22 14:26:05
End Date:
Status: Open

Outage No: 146871 - ADSL services in the meredale (011941-011942, 511942) area may be inaccessible due to an outage. Logged on : 22-Jul 14:26

ADSL services in the meredale (011941-011942, 511942) area may be inaccessible due to an outage. Logged on : 22-Jul 14:26

Start Date: 2017-07-22 14:26:05
End Date:
Status: Open

Outage No: 146870 - ADSL services in the vredenburg 3 (022713, 022715, 022719) area may be inaccessible due to an outage. Logged on : 22-Jul 14:16

ADSL services in the vredenburg 3 (022713, 022715, 022719) area may be inaccessible due to an outage. Logged on : 22-Jul 14:16

Start Date: 2017-07-22 14:16:06
End Date:
Status: Open

Outage No: 146869 - ADSL services in the vredenburg (022713, 022715, 022719, 522713) area may be inaccessible due to an outage. Logged on : 22-Jul 14:16

ADSL services in the vredenburg (022713, 022715, 022719, 522713) area may be inaccessible due to an outage. Logged on : 22-Jul 14:16

Start Date: 2017-07-22 14:16:05
End Date:
Status: Open

Outage No: 146858 - ADSL services in the bellville north 1 (021910, 021919, 521910) area may be inaccessible due to an outage. Logged on : 22-Jul 11:06

ADSL services in the bellville north 1 (021910, 021919, 521910) area may be inaccessible due to an outage. Logged on : 22-Jul 11:06

Start Date: 2017-07-22 11:06:10
End Date:
Status: Open

Outage No: 146857 - ADSL services in the bellville north 3 (021910, 021919) area may be inaccessible due to an outage. Logged on : 22-Jul 11:06

ADSL services in the bellville north 3 (021910, 021919) area may be inaccessible due to an outage. Logged on : 22-Jul 11:06

Start Date: 2017-07-22 11:06:06
End Date:
Status: Open

Outage No: 146856 - ADSL services in the bellville north 2 (021910, 021919, 521910) area may be inaccessible due to an outage. Logged on : 22-Jul 11:06

ADSL services in the bellville north 2 (021910, 021919, 521910) area may be inaccessible due to an outage. Logged on : 22-Jul 11:06

Start Date: 2017-07-22 11:06:05
End Date:
Status: Open

Outage No: 146855 - ADSL services in the highveld gpon msan 01 area may be inaccessible due to an outage. Logged on : 22-Jul 10:16

ADSL services in the highveld gpon msan 01 area may be inaccessible due to an outage. Logged on : 22-Jul 10:16

Start Date: 2017-07-22 10:16:05
End Date:
Status: Open

Outage No: 146852 - ADSL services in the main & curzon sdc a21 msan 1 (011463, 011514, 011706) area may be inaccessible due to an outage. Logged on : 22-Jul 09:15

ADSL services in the main & curzon sdc a21 msan 1 (011463, 011514, 011706) area may be inaccessible due to an outage. Logged on : 22-Jul 09:15

Start Date: 2017-07-22 09:15:11
End Date:
Status: Open

Outage No: 146847 - ADSL services in the rst2 - ndov (d18) (031764, 031767) area may be inaccessible due to an outage. Logged on : 22-Jul 06:11 - Closed

ADSL services in the rst2 - ndov (d18) (031764, 031767) area may be inaccessible due to an outage. Logged on : 22-Jul 06:11

Start Date: 2017-07-22 06:11:06
End Date:
Status: Closed

Outage No: 146844 - ADSL services in the isando 5 (011392, 011974) area may be inaccessible due to an outage. Logged on : 22-Jul 04:26 - Closed

ADSL services in the isando 5 (011392, 011974) area may be inaccessible due to an outage. Logged on : 22-Jul 04:26

Start Date: 2017-07-22 04:26:30
End Date:
Status: Closed

Outage No: 146823 - ADSL services in the fourways gpon msan 1 area may be inaccessible due to an outage. Logged on : 21-Jul 18:11 - Closed

ADSL services in the fourways gpon msan 1 area may be inaccessible due to an outage. Logged on : 21-Jul 18:11

Start Date: 2017-07-21 18:11:05
End Date:
Status: Closed

Outage No: 146755 - ADSL services in the riversdale (028713) area may be inaccessible due to an outage. Logged on : 20-Jul 20:01 - Closed

ADSL services in the riversdale (028713) area may be inaccessible due to an outage. Logged on : 20-Jul 20:01

Start Date: 2017-07-20 20:01:01
End Date:
Status: Closed

Outage No: 146710 - ADSL services in the panorama msan 4 (011475, 011675, 011679) area may be inaccessible due to an outage. Logged on : 19-Jul 16:11 - Closed

ADSL services in the panorama msan 4 (011475, 011675, 011679) area may be inaccessible due to an outage. Logged on : 19-Jul 16:11

Start Date: 2017-07-19 16:11:05
End Date:
Status: Closed

Outage No: 146709 - ADSL services in the rst1 - dleb (011475, 011675, 011679) area may be inaccessible due to an outage. Logged on : 19-Jul 14:56 - Closed

ADSL services in the rst1 - dleb (011475, 011675, 011679) area may be inaccessible due to an outage. Logged on : 19-Jul 14:56

Start Date: 2017-07-19 14:56:26
End Date:
Status: Closed

Outage No: 146708 - ADSL services in the rst1 - ndms (011475, 011675, 011679) area may be inaccessible due to an outage. Logged on : 19-Jul 14:56 - Closed

ADSL services in the rst1 - ndms (011475, 011675, 011679) area may be inaccessible due to an outage. Logged on : 19-Jul 14:56

Start Date: 2017-07-19 14:56:21
End Date:
Status: Closed

Outage No: 146694 - ADSL services in the hillcrest gpon isam 02 area may be inaccessible due to an outage. Logged on : 19-Jul 13:26 - Closed

ADSL services in the hillcrest gpon isam 02 area may be inaccessible due to an outage. Logged on : 19-Jul 13:26

Start Date: 2017-07-19 13:26:40
End Date:
Status: Closed

Outage No: 146693 - ADSL services in the forest hills gpon isam 01 area may be inaccessible due to an outage. Logged on : 19-Jul 13:26 - Closed

ADSL services in the forest hills gpon isam 01 area may be inaccessible due to an outage. Logged on : 19-Jul 13:26

Start Date: 2017-07-19 13:26:36
End Date:
Status: Closed

Outage No: 146692 - ADSL services in the hillcrest isam 10 (031765) area may be inaccessible due to an outage. Logged on : 19-Jul 13:26 - Closed

ADSL services in the hillcrest isam 10 (031765) area may be inaccessible due to an outage. Logged on : 19-Jul 13:26

Start Date: 2017-07-19 13:26:36
End Date:
Status: Closed

Outage No: 146685 - ADSL services in the hillcrest isam 5 (031765) area may be inaccessible due to an outage. Logged on : 19-Jul 13:26 - Closed

ADSL services in the hillcrest isam 5 (031765) area may be inaccessible due to an outage. Logged on : 19-Jul 13:26

Start Date: 2017-07-19 13:26:31
End Date:
Status: Closed

Outage No: 146684 - ADSL services in the hillcrest isam 8 (031765) area may be inaccessible due to an outage. Logged on : 19-Jul 13:26 - Closed

ADSL services in the hillcrest isam 8 (031765) area may be inaccessible due to an outage. Logged on : 19-Jul 13:26

Start Date: 2017-07-19 13:26:31
End Date:
Status: Closed

Outage No: 146683 - ADSL services in the hillcrest isam 9 (031765) area may be inaccessible due to an outage. Logged on : 19-Jul 13:26 - Closed

ADSL services in the hillcrest isam 9 (031765) area may be inaccessible due to an outage. Logged on : 19-Jul 13:26

Start Date: 2017-07-19 13:26:30
End Date:
Status: Closed

Outage No: 146670 - ADSL services in the moorreesburg (022433) area may be inaccessible due to an outage. Logged on : 19-Jul 11:11 - Closed

ADSL services in the moorreesburg (022433) area may be inaccessible due to an outage. Logged on : 19-Jul 11:11

Start Date: 2017-07-19 11:11:05
End Date:
Status: Closed

Outage No: 146658 - ADSL services in the zinkwazi beach (032485) area may be inaccessible due to an outage. Logged on : 19-Jul 07:31 - Closed

ADSL services in the zinkwazi beach (032485) area may be inaccessible due to an outage. Logged on : 19-Jul 07:31

Start Date: 2017-07-19 07:31:05
End Date:
Status: Closed

Outage No: 146642 - ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 19-Jul 03:11 - Closed

ADSL services in the vanrhynsdorp (027219) area may be inaccessible due to an outage. Logged on : 19-Jul 03:11

Start Date: 2017-07-19 03:11:05
End Date:
Status: Closed

Outage No: 146620 - ADSL services in the bardene 5 (011894, 011918, 051894) area may be inaccessible due to an outage. Logged on : 19-Jul 00:45 - Closed

ADSL services in the bardene 5 (011894, 011918, 051894) area may be inaccessible due to an outage. Logged on : 19-Jul 00:45

Start Date: 2017-07-19 00:45:29
End Date:
Status: Closed

Outage No: 146606 - ADSL services in the melmoth (035450) area may be inaccessible due to an outage. Logged on : 18-Jul 23:06 - Closed

ADSL services in the melmoth (035450) area may be inaccessible due to an outage. Logged on : 18-Jul 23:06

Start Date: 2017-07-18 23:06:05
End Date:
Status: Closed

Outage No: 146605 - ADSL services in the stormill imax (011473-011474, 011672, 011837) area may be inaccessible due to an outage. Logged on : 18-Jul 22:56 - Closed

ADSL services in the stormill imax (011473-011474, 011672, 011837) area may be inaccessible due to an outage. Logged on : 18-Jul 22:56

Start Date: 2017-07-18 22:56:05
End Date:
Status: Closed

Outage No: 146555 - ADSL services in the durban north b6a1 isam (031563-031564, 031573) area may be inaccessible due to an outage. Logged on : 18-Jul 08:11 - Closed

ADSL services in the durban north b6a1 isam (031563-031564, 031573) area may be inaccessible due to an outage. Logged on : 18-Jul 08:11

Start Date: 2017-07-18 08:11:05
End Date:
Status: Closed

No new network status alerts have been reported for this access method.

No new network status alerts have been reported for this access method.

No new network status alerts have been reported for this access method.

Outage No: 146834 - Fibre services in the FTTH Vumatel : Tamboerskloof & Orangezight area may be inaccessible due to an outage. Logged on : 21-Jul 21:32 - Closed

Fibre services in the FTTH Vumatel : Tamboerskloof & Orangezight area may still be inaccessible due to an outage. Logged on : 21-Jul 21:32 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-07-21 21:32:15
End Date:
Status: Closed

Outage No: 145667 - Octotel maintenance causing and hour downtime between midnight and 3AM - Closed

Octotel maintenance causing and hour downtime between midnight and 3AM

Start Date: 2017-07-04 13:57:35
End Date:
Status: Closed

Outage No: 145576 - ADSL connectivity issues in the Kimberley and surrounding areas (053 & 054) - Closed

ADSL connectivity issues in the Kimberley and surrounding areas (053 & 054)

Start Date: 2017-07-03 14:58:15
End Date:
Status: Closed

Outage No: 145337 - Fibre outage affecting FTTH Octotel in the green point & sea point areas problemactic Updated on : 30-Jun 14:12 - Closed

Fibre services in the FTTH Octotel in the green point & sea point areas problemactic area may still be inaccessible due to an outage. Logged on : 30-Jun 08:40 Updated on : 30-Jun 14:12

Start Date: 2017-06-30 08:40:50
End Date:
Status: Closed

Outage No: 145204 - Fibrehoods members may experience slow speeds or data transfer issues. Our engineers are investigating. - Closed

Fibrehoods members may experience slow speeds or data transfer issues. Our engineers are investigating.

Start Date: 2017-06-27 17:49:36
End Date:
Status: Closed

Outage No: 144850 - Fibre services in the FTTH : Frogfoot : Constantia/Silverhurst area may be inaccessible due to an outage. Logged on : 20-Jun 22:07 - Closed

Fibre services in the FTTH : Frogfoot : Constantia/Silverhurst area may still be inaccessible due to an outage. Logged on : 20-Jun 22:07 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-06-20 22:07:37
End Date:
Status: Closed

Outage No: 144332 - MWEB members may experience difficulty accessing emails via the Zimbra online portal. Our engineers are investigating. - Closed

MWEB members may experience difficulty accessing emails via the Zimbra online portal. Our engineers are investigating.

Start Date: 2017-06-09 09:47:35
End Date:
Status: Closed

Outage No: 144262 - ${outageApi.getAffectedServices()} services in the Frogfoot fibre Constantia down for maintenance from 21.00 until 23.00 area may be inaccessible due to an outage. Logged on : 08-Jun 21:01 - Closed

${outageApi.getAffectedServices()} services in the Frogfoot fibre Constantia down for maintenance from 21.00 until 23.00 area may still be inaccessible due to an outage. Logged on : 08-Jun 21:01 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-06-08 21:01:15
End Date:
Status: Closed

Outage No: 143568 - Fibre services in the Vumatel Parkhurst down area may be inaccessible due to an outage. Logged on : 28-May 16:32 - Closed

Fibre services in the Vumatel Parkhurst down area may still be inaccessible due to an outage. Logged on : 28-May 16:32 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-05-28 16:32:45
End Date:
Status: Closed

Outage No: 142386 - Fibre services in the Mitsol Umhlanga fibre maintenance from 21:00 until 06:00 area may be inaccessible due to an outage. Logged on : 11-May 21:00 - Closed

Fibre services in the Mitsol Umhlanga fibre maintenance from 21:00 until 06:00 area may still be inaccessible due to an outage. Logged on : 11-May 21:00 Updated on : ${outageApi.getOutageUpdateDate()} ${outageApi.getOutageUpdateTime()}

Start Date: 2017-05-11 21:00:00
End Date:
Status: Closed

Outage No: 134036 - .......... - Closed

..........

Start Date: 2017-01-03 18:15:15
End Date:
Status: Closed

Outage No: 125457 - .......... - Closed

..........

Start Date: 2016-09-30 08:17:05
End Date:
Status: Closed

Outage No: 124108 - Certain members may receive intermittent SMTP auth popups even though the login information is correct. This has been escalated. - Closed

Certain members may receive intermittent SMTP auth popups even though the login information is correct. This has been escalated.

Start Date: 2016-09-12 17:44:10
End Date:
Status: Closed

Outage No: 115253 - There is currently a delay in account changes including password and product changes. - Closed

There is currently a delay in account changes including password and product changes.

Start Date: 2016-04-04 16:28:05
End Date:
Status: Closed

Outage No: 111320 - Certain members may experience delays of up to 30 minutes when receiving emails. Engineers are attending. - Closed

Certain members may experience delays of up to 30 minutes when receiving emails. Engineers are attending.

Start Date: 2016-02-11 13:37:00
End Date:
Status: Closed

Outage No: 146815 - Fibre outage affecting FTTH : Frogfoot : Dainfern resolved on 22-Jul at 08:30 - Closed

Fibre services in the FTTH : Frogfoot : Dainfern area may be inaccessible due to an outage. Logged on : 21-Jul 15:44 Closed on : 22-Jul 08:30

Start Date: 2017-07-21 15:44:45
End Date: 2017-07-22 08:30:36
Status: Closed

Outage No: 146777 - Fibre outage affecting FTTH Vumatel - Woodmead resolved on 21-Jul at 14:09 - Closed

Fibre services in the FTTH Vumatel - Woodmead area may be inaccessible due to an outage. Logged on : 21-Jul 10:08 Closed on : 21-Jul 14:09

Start Date: 2017-07-21 10:08:31
End Date: 2017-07-21 14:09:20
Status: Closed

Outage No: 146749 - Fibre outage affecting FTTH : Vumatel : Westdene resolved on 20-Jul at 17:18 - Closed

Fibre services in the FTTH : Vumatel : Westdene area may be inaccessible due to an outage. Logged on : 20-Jul 17:15 Closed on : 20-Jul 17:18

Start Date: 2017-07-20 17:15:21
End Date: 2017-07-20 17:18:45
Status: Closed

Outage No: 146746 - Fibre outage affecting FTTH : Frogfoot : Constantia resolved on 20-Jul at 16:38 - Closed

Fibre services in the FTTH : Frogfoot : Constantia area may be inaccessible due to an outage. Logged on : 20-Jul 16:02 Closed on : 20-Jul 16:38

Start Date: 2017-07-20 16:02:40
End Date: 2017-07-20 16:38:40
Status: Closed

Outage No: 146727 - Fibre outage affecting FTTH Mitsol Umhlanga problematic resolved on 21-Jul at 15:33 - Closed

Fibre services in the FTTH Mitsol Umhlanga problematic area may be inaccessible due to an outage. Logged on : 20-Jul 09:16 Closed on : 21-Jul 15:33

Start Date: 2017-07-20 09:16:05
End Date: 2017-07-21 15:33:21
Status: Closed

Outage No: 146712 - Fibre outage affecting FTTH : Fibrehoods : Radiokop resolved on 20-Jul at 09:47 - Closed

Fibre services in the FTTH : Fibrehoods : Radiokop area may be inaccessible due to an outage. Logged on : 19-Jul 20:41 Closed on : 20-Jul 09:47

Start Date: 2017-07-19 20:41:30
End Date: 2017-07-20 09:47:16
Status: Closed

Outage No: 146589 - Fibre outage affecting FTTH : Fibrehoods : Norwood & Orchards resolved on 19-Jul at 17:30 - Closed

Fibre services in the FTTH : Fibrehoods : Norwood & Orchards area may be inaccessible due to an outage. Logged on : 18-Jul 20:10 Closed on : 19-Jul 17:30

Start Date: 2017-07-18 20:10:35
End Date: 2017-07-19 17:30:55
Status: Closed

Outage No: 146583 - Fibre outage affecting FTTH : Frogfoot : Parklands resolved on 18-Jul at 17:43 - Closed

Fibre services in the FTTH : Frogfoot : Parklands area may be inaccessible due to an outage. Logged on : 18-Jul 17:05 Closed on : 18-Jul 17:43

Start Date: 2017-07-18 17:05:20
End Date: 2017-07-18 17:43:50
Status: Closed

Outage No: 146554 - Fibre outage affecting Octotel speed issue in the Sea Point, Green Point and Vredehoek areas. resolved on 18-Jul at 09:00 - Closed

Fibre services in the Octotel speed issue in the Sea Point, Green Point and Vredehoek areas. area may be inaccessible due to an outage. Logged on : 18-Jul 07:36 Closed on : 18-Jul 09:00

Start Date: 2017-07-18 07:36:06
End Date: 2017-07-18 09:00:06
Status: Closed

Outage No: 146539 - Fibre outage affecting FTTH : Fibrehoods : Radiokop resolved on 18-Jul at 12:46 - Closed

Fibre services in the FTTH : Fibrehoods : Radiokop area may be inaccessible due to an outage. Logged on : 17-Jul 17:42 Closed on : 18-Jul 12:46

Start Date: 2017-07-17 17:42:10
End Date: 2017-07-18 12:46:10
Status: Closed

Outage No: 146522 - .......... - Closed

..........

Start Date: 2017-07-17 10:31:30
End Date: 2017-07-17 11:29:00
Status: Closed

Disclaimer

This service is provided subject to MWEB's General Terms and Conditions, specifically sections 5.2, 5.3 and 6 thereof. MWEB will use reasonable endeavours to ensure that the service or information displayed is accurate, up to date and correct; however, information displayed is for convenience and MWEB does not guarantee that the service or information displayed is free of errors or interruptions, is accurate or correct, is up to date, is always available, is secure and reliable and information can therefore not be relied on or be used against MWEB. MWEB can take down, remove or amend the service or any information displayed without prior notice. Information displayed is proprietary to MWEB and may not be copied or used by any unauthorised third party.

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