View Guide

 

Message Center User Guide

 

A Comprehensive user guide for MWEB's online Message Center Mail Client

To use Message Centre you need to have one of the following browsers:

 

  • Firefox
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Chrome
  • Safari

Essential Messaging Functions

How do I create an email?

You can create a new message by:

1. Using the 'I want to' option

  • Click the 'I want to' drop down menu.
  • Select 'Compose email' from the drop down list that appears.

2. Using the 'New' button

  • From the Messaging landing page, click 'New' (see picture below).


  • A new email tab will open (see picture above).

Add recipients in the 'To', 'CC' or 'BCC' fields.

Enter a Subject for the email in the 'Subject field'.

Attach desired files.

Enter desired message in the text area.

Click the 'Send' button.


A confirmation message will be displayed to inform you that your message has been successfully sent, as shown in the picture below


What if I can't remember the email address of the person I want to send an email to?

Type the first two letters (email address or display name or first name or surname) of the person you want to send an email to.

A list will appear as shown in the picture below.

Click on the email address of the person you would like to send the email to.


How do I open an email (viewing an email)?

Click once on the email you'd like to read.

The email will open in a new tab.

How do I reply to an email?

Select the email you would like to respond to.

Click the 'Reply' button.

The message will open in a new tab. The email address of the person you are replying to will be placed in the 'To' area.

Compose the desired reply message in the text area.

Click the 'Send' button.

How do I reply to all recipients?

Select the message you want to respond to.

Click the 'Reply All' button.

The message will open in a new tab.

All the original email recipients' email addresses will be visible in the 'TO' or 'CC' fields.

Compose the desired reply message in the text area.

Click the 'Send' button.

How do I forward an email?

Select a message to forward.

Click the 'Forward' button.

A message window will open in a new tab.

Add recipients, and edit the message as desired.

Then click the 'Send' button.

How do I delete an email?

Select a message to delete.

Click the 'Delete' button.

Message(s) will be moved to the 'Deleted Items' folder.

How do I permanently delete an email?

You have to first delete the message from the folder it is placed in. The message(s) will then be moved to the 'Deleted Items' folder.

Select the message(s) you want to permanently delete from the 'Deleted Items' folder and click the 'Delete' button.

A pop up message as shown in the below picture will be displayed for you to confirm delete.


Select 'Yes' to permanently delete message(s).

How do I move email(s)?

Select the email(s) you'd like to move.

Then select the 'Move' button, a list (see picture below) with your available folders will be displayed.


Choose the folder you want to move the messages to.

A confirmation message will be displayed to inform you that the email was successfully moved.

How do I add attachments?

From the New email tab.

Create a new email or open an exisiting one.

Click 'Attach Files'.

A pop-up window with a list of folders will be displayed. Choose a file(s) to attach from your folder list.

You can attach a single or multiple (see picture below) file(s).


Once file(s) are attached successfully, the progress bar (see picture below) will show a 'complete 100%' message.


How do I remove attachments?

From the list of attached files, untick the check-box.

A red strike through the attachment shows that the attachment has been removed and it will not be sent with the rest of your attachments.


NB: The attachment will still be visible, but it will not be sent with the rest of your attachments.

How do I receive attachments?

If an email you've received contains an attachment, then a money clip will be displayed in front of it.


Once you open the email the attachments will be listed below the date (see picture below).


How do I download attachments?

Once you have opened the email, click once on the attachment to open it.

Supplementary Messaging Functions

How do I print an email?

Select the email you'd like to print.

Click the 'Action' button and from the drop down menu select 'Print'.

A print preview will be opened in a new window with a pop up of the printer options connected to your PC.

Change preferences if required.

Click 'OK'.

How do I mark messages as unread?

Select the email(s) you want to mark as unread.

Click the 'Action' button.

From the Action drop down menu select 'Mark as Unread'.

The email will display in bold font – showing as unread.

How do I mark messages as read?

Select the email(s) you want to mark as read.

Click the 'Action' Button.

From the 'Action' drop down menu select 'Mark as Read'.

The email will no longer be displayed in bold font – showing as read.

How do I create a signature?

Please note: Copying and pasting from Microsoft Office Documents is not supported.

From the 'I want to' drop down menu select 'Manage my settings'.

You will be taken to a new tab, where you'll be able to create a signature (see picture below).


An editor is provided for you to type your signature.

Click 'Save' when you're done typing your signature.

How do I edit my existing signature?

From the 'I want to' drop down menu select 'Manage my settings'.

The signature which you selected to include in all your outgoing emails will be displayed by default.

Select the signature you want to edit by ticking the checkbox next to either Primary Signature or Secondary Signature.

Change the details of the signature and click the Save button

How do I add a signature to my outgoing messages?

After creating the signature, tick the checkbox labelled 'Show a signature on all outgoing messages'.

Whenever you send; forward or reply to an email,the signature will be added.

How do I find my old messages?

You can find your messages by using the search functionality or manually going through all your folders.

1. Using Search

· Open the folder where you want to search for the message i.e. if the email you are looking for is in your Inbox folder then you need to open the Inbox folder.

· Type a word/phrase from the message you want to search for (see picture below).


  • Click the 'Search email' button.

· The tab will be replaced with the search results.

2. Manually searching for the message.

· Open the folder where you want to search for the email.

· Each page contains your top 25 messages.

· To get to the rest of messages use the arrows (see picture below)


How do I check for spelling mistakes?

Message Centre uses the browser built-in spell checker functionality. Most browsers have a spellchecker that will automatically correct your spelling.

Your browser will underline the words that are not spelt correctly (see pictures below).



NB: If you are using Internet Explorer as your browser, then this functionality will only be available to you as an additional plug-in.

Tree view

How do I check how full my mailbox is? -

The mailbox space information is displayed on the left hand side of the page, under, 'Messaging'. The percentage indicator shown below, –shows the amount of space used.

Your mailbox usage will be blue when your mailbox is less than 90% full.


When your mailbox reaches 90% full, it will change colour to Red.


When your mailbox reaches 95% full, a pop-up notification will be displayed on screen (see picture below).


When your mailbox is 100% full, you will be notified and requested to delete a few emails to continue using the service (see picture below).


What does the plus and minus sign mean?

The tree view lists all of your folders. This includes the permanent folders such as; Inbox, Deleted Items, Drafts, Junk Mail and Sent Items.

See below pictures for more information.


When you click on the plus sign the sub-folder(s) will be visible and the plus will become a minus sign.


How do I create a sub-folder?

Click on a parent folder where you want your sub-folder to be added.

A blue drop down arrow will appear (see picture), click on it and choose option 'Create Folder'.

A modal will appear for you to type the name of the sub-folder you'd like to create.

Click OK to save the sub-folder.

How do I rename my existing folders?

Click on the folder you want to rename.

A blue drop down arrow will appear, click on it and choose option 'Rename Folder'.

A modal will appear for you to type a new name.

Click OK to save the changes made.

NB: You cannot rename system folders.

How do I delete a folder?

Click on the folder you want to delete.

A blue drop down arrow will appear, click on it and choose option 'Delete Folder'.

A modal will ask you to confirm the deletion of the folder.

Click OK to delete the folder and it will be removed from the folder list in your tree view

General Information

How many tabs can I open at once?

You can open up to a maximum of seven tabs.

These include the permanent tabs, Mail and Contacts.

How do I close a tab?

The other five tabs that are not permanent can be closed.

Use the 'x' icon to close the tab.


What options are available from the 'I Want to' Button?

Options are as depicted in the below picture.



Contacts

How do I add a contact?

Either select 'Add Contact' from the 'I want to' drop down or click on the 'New Contact' button on the contacts landing page.

A new contact information preview will open (see below picture) on the far right hand side.


Enter contact information.

Click 'Save' to add the contact to 'My Contacts'.

How do I add an email address?

The drop down arrow next to Email allows you to choose options as highlighted in the below picture.


How do I add a telephone number?

The telephone drop down provides you with the options depicted in the picture below.


From the 'telephone' drop down you can choose the type of contact details you would like to add i.e. Cell.

You then add the contact number in the provided textbox.

To add another 'telephone' number, click the 'Add' button.

Then repeat the above mentioned process.

You will also be provided with a delete button; by clicking that button you will remove the added 'telephone' contact.

How do I add an address?


From the 'address' drop down you can choose the type of address you would like to add i.e. Home.

You then complete the required fields for the address in the provided textbox.

To add another 'address' click the 'Add' button.

Then repeat the above mentioned process.

You will also be provided with a delete button; by clicking that button you will remove the added 'address'.

How do I add a social network user name to my contact?


From the 'social network' drop down, choose what you would like to add i.e. Skype.

Once you've chosen, add the username in the provided textbox.

To add another 'social network' click the 'Add' button, and repeat the above mentioned process.

You will also be provided with a delete button; by clicking that button you will remove the added social network.

How do I view contact details?

Click on the 'Contacts' tab,

You will be taken to the contacts landing page

Click on 'All Contacts' to get a list of all your contacts

Click on the contact's name and surname to view their details.

The contact details will be displayed on the far right hand. See below picture


How do I search for a contact in my contact list?

Click on the 'Contacts' tab.

Type the first two letters (email address or display name or first name or surname) of the contact you are searching for in the text area.

All the contacts that match your search criteria will be displayed.

How do I edit a contact?

Select a contact to edit.

The contact details will be displayed on the far right hand in a view mode.

Click the 'Edit' button.

All the details of the selected contact will be displayed. Use the textbox to make changes to the contact.

Click 'Save' to update the contact with changes.

A confirmation message will be displayed to inform you that the contact has been updated.

How do I delete a contact?

Select a contact to delete.

The contact details will be displayed on the far right hand in a view mode.

Click the 'Delete' button.

A confirmation message will be displayed (see picture below).


Click 'Yes' to delete contact.

Can I delete multiple contacts?

Select contacts to delete using the checkbox.

On the far right hand a message will inform you how many contacts you have selected (see below picture).


Click the 'Actions' button and select the delete option.

A confirmation message will be displayed.

Click 'Yes' to confirm the deletion.

……………………………………………………………………………………

How do I create a contact group?

Select either 'Add Contact Group' from the 'I want to' drop down or on the contacts landing page click 'New Contact Group'.

A new contact group modal will be displayed so that you can type a group's name (see below picture).

Click 'Ok' to save group.

How do I create and send a new FAX?

Within Message Centre, create a new email (see the "How to create an email" section).

A new tab will open up with blank email message.

In the 'To' field:

· Enter your 5 digit faxmail PIN in the 'To' field in the format of: [PIN]+ # eg. 12345#

· Add the number for the fax to be sent to in the 'To' field in the format of: [Country Code]+[Area Code]+[Fax Number] eg. 12345#27216837667

· Add fax.mweb.co.za' to the end of the fax number eg. 12345#27216837667@fax.mweb.co.za


Enter a subject in the 'Subject' field.

Add attachment if required. This is limited to the file types .doc and .txt.

Enter the desired message in the WYSIWYG area.

Click the 'Send' icon.

How do I see a FAX which I have received?

All received faxes to your Faxmail account will be shown in you Inbox folder as an email.

How do I view a FAX which I have sent out?

You can view all sent faxes in the 'Sent items' folder or in the Faxmail option in MyAccount ( http://www.mweb.co.za/services/myaccount/).

How do buy more credits?

You can buy more credits in the Faxmail option in MyAccount ( http://www.mweb.co.za/services/myaccount/).

How do I view the costs of the FAX which I have sent?

You need to login into MyAccount to view your sent fax costs.




 
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