Everything you need to understand about traffic shaping and optimization and how usage thresholds affect you.
That's a pretty self-explanatory picture, but let's run through it from the top:
First off we make sure our business customers are well taken care off. This split between business and consumer traffic does not mean our consumer customers are getting the short straw, but in the event of any serious network outages this split allows us correctly manage the network redundancy features that we provide our business customers to make sure they are kept up and running at all times.
Next off with our consumer clients we keep gaming voice and video traffic right at the top to make sure that MWEB customers can enjoy buffer free video and music streaming of the highest quality and lag-free gaming.
Next up we put the workhorse protocols in the middle of the pack. The browsing, emailing and patch downloading are not sensitive traffic and they can tolerate some shaping. This doesn't by any means make these activities go slowly and you'll probably never even realize that they're shaped, it just helps everything to run more smoothly, both on our network and for our customers.
Let's say for example you were downloading the latest version of IOS on your iPad and you decided to start streaming a video from YouTube on your smart TV. The traffic optimization would automatically adjust the speed of your IOS update to allow the video to stream smoothly.
Finally we all know that many of our customer enjoy their share of bulk downloads, which come in many different flavours. We certainly don't want to play policeman wit this type of activity, or stop customers from doing it, but we do know from experience that bulk downloading if unchecked can quickly take over the whole Internet. This is why, when we optimize, we give this type of traffic the lowest priority and it is quite normal for these types of activities to slow down at certain times of the day.
Throttling and Acceptable Usage Policies
The last factor that can affect ADSL speeds is the throttling that is in place to enforce our acceptable usage policy. Since the inception of our Uncapped ADSL services our network has grown considerably we have periodically updated these rules to reflect that growth and to allow for changing customer needs . As of January 2018 we are pleased to say that our Premium Uncapped ADSL Products are no longer subject to any download usage thresholds or throttling limits. Please refer to the summary below of how usage thresholds are enforced on our Standard Uncapped ADSL Products.
Reduce Speed when throttled
If you have managed to exceed the limits and gotten your self throttled then your overall speed will be temporarily reduced based on the product that you have.