Faults and Troubleshooting

ADSL Quick Troubleshooting Guide
Have you tried turning it off and on? No you haven't wandered into an episode of the IT Crowd - most problems with your connection can be solved quickly and painlessly by following a few basic troubleshooting steps - including turning it off and on :)

ADSL Speed and Performance Part 3 : Traffic and Shaping
Everything you need to understand about traffic shaping and optimization and how usage thresholds affect you.

ADSL Connectivity Problems Part 4 : Connection Dropping
Part 4 of this Guide shows you all the possible reasons for dropped connections and how to handle them

ADSL Connectivity Problems Part 1 : No Line Sync
These are some of the things you can try if your ADSL Line isn't syncing.

ADSL Connectivity Problems Part 2 : No PPPoE Session
Part 2 in this series of troubleshooting articles - find out what to do if your ADSL account isn't connecting.

ADSL Connectivity Problems Part 3 : Connected but no Data
What to do if everything looks like it's connected, but you can't send or receive any data.

ADSL Speed and Performance Part 2 : Contention and Congestion
What is a contended service? What does it mean if you say my ADSL exchange is congested and what can I do about it?

ADSL Speed and Performance Part 1 : Physical Limits
Let's get physical Right at the outset there are physical factors that can affect the performance of your ADSL service.

ADSL Advanced Troubleshooting - Speed
We get a lot of calls from our customers about speed related issues. Because the speed of ADSL services are not guaranteed and it's a contended

ADSL Advanced Troubleshooting - Connectivity
Connectivity is just our way of saying "the connection is down", or "it's not working". We've broken connectivity down further by looking at the very

ADSL Advanced Troubleshooting – Understanding Speed
Below you will find everything you need to understand how the speed of your ADSL service is determined and how you should interpret those speeds. It